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I hereby notify you of my decision to terminate the contract relating to the Surveymonkey service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Surveymonkey: Easy Method
What is SurveyMonkey
Overview
SurveyMonkey is a subscription-based survey platform for creating, distributing and analysing surveys. It is used by individuals, businesses and researchers to collect feedback and data.
The service is delivered as SaaS with tiered plans, in-app purchases and add-ons such as SurveyMonkey Audience for paid respondents.
Core features
Key capabilities include survey templates, question logic, response collection and reporting dashboards. Integrations allow data export and connection to other tools.
Billing is subscription-based and can be handled directly on SurveyMonkey’s website or via mobile app stores (Apple App Store, Google Play) depending on how you purchased.
How to cancel SurveyMonkey
Cancel via the SurveyMonkey website (direct purchases)
- Sign in to your SurveyMonkey account.
- Go to Account → Billing Details → Auto-renew and turn off auto-renewal.
- Confirm the change. Your subscription stays active until the end of the current billing period.
- See official instructions: SurveyMonkey account cancellation.
Cancel if purchased through an app store
- iOS: Cancel subscriptions through Apple’s Subscription settings in your Apple ID - not via SurveyMonkey’s site.
- Google Play: Cancel through Google Play Store subscription management; SurveyMonkey cannot cancel Play Store subscriptions for you.
- If you aren’t sure which method you used, check the billing transaction in your bank or app store receipts.
What happens when you cancel
Access and service period
When you turn off auto-renewal or cancel, your paid subscription remains active until the end of the current billing period.
You retain access to paid features through that end date; features are removed when the period ends unless you re-subscribe.
Data and account effects
Your surveys, responses and account remain available, but some features (advanced reporting, response viewing limits) may be restricted once a paid plan lapses.
Export important data before your plan expires to avoid loss of access to premium export features.
Will I get a refund?
General refund policy
SurveyMonkey does not automatically refund unused time when you cancel. Refunds are issued only where legally required or under exceptional circumstances.
There is no blanket 14-day cooling-off refund for South African consumers; the 14-day right-to-cancel applies to EU consumers per SurveyMonkey’s EU policy.
Exceptions and Audience purchases
- SurveyMonkey Audience purchases: pro-rata refunds may be available if SurveyMonkey fails to deliver the promised number of responses or cancels without cause. See the Audience terms for details: SurveyMonkey Audience terms.
- If you believe local consumer law requires a refund (for example, if services were not provided), you can pursue claims under South African consumer protection rules described below.
SurveyMonkey plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Plan (monthly) | R649.99 | Monthly | Access to advanced survey tools via in-app purchase |
| Standard Plan (annual) | R5,999.99 | Annual | Access to advanced survey tools via in-app purchase |
| SELECT Plan (tier 1) | R349.99 | One-off / tier | Higher-level SELECT tier via in-app purchase |
| SELECT Plan (tier 2) | R499.99 | One-off / tier | Higher-level SELECT tier via in-app purchase |
| SELECT Plan (tier 3) | R2,999.99 | One-off / tier | Higher-level SELECT tier via in-app purchase |
| SELECT Plan (tier 4) | R3,599.99 | One-off / tier | Higher-level SELECT tier via in-app purchase |
Pricing notes
Prices above reflect in-app purchase SKUs from the South Africa App Store and may differ from web/USD pricing converted to ZAR.
For the most current pricing or to confirm plan details, check your app store purchase screen or account billing page.
Your consumer rights in South Africa
Key rights under South African law
Under the Consumer Protection Act (CPA), consumers are entitled to fair service and remedies where services are not supplied as promised.
Automatic renewal clauses and a blanket “no refund” policy may be subject to scrutiny if they are unfair or if services were not delivered.
How to enforce your rights
- Document the issue: invoices, screenshots, cancellation confirmations and communication.
- Contact SurveyMonkey support first and request a refund or remedy if services were not provided.
- If unresolved, escalate to local consumer-protection bodies or seek advice from consumer legal services in South Africa.
Customer experiences
Positive feedback
Users in South Africa praise SurveyMonkey for an intuitive interface, quick survey creation and useful reporting tools.
See examples of positive reviews: GetApp South Africa and Trustpilot.
Common complaints
Reported negatives include perceived high cost, free-plan limitations and difficulties obtaining refunds for unexpected charges.
Some users report problems with auto-renewal charges and with accessing promised responses; see further user reports: Sitejabber.
Documentation checklist
Essential items to gather
- Account email and username associated with the subscription.
- Subscription invoices, billing receipts and app store purchase receipts.
- Cancellation confirmation screenshots or timestamps.
Supporting evidence for disputes
- Bank or card statements showing charges.
- Copies of correspondence with SurveyMonkey support.
- Order IDs for SurveyMonkey Audience purchases where applicable.
Common mistakes
Canceling in the wrong place
A frequent error is attempting to cancel an App Store or Google Play purchase via the SurveyMonkey website. App-store subscriptions must be cancelled in the respective store.
Check your original purchase receipt to confirm where the subscription was billed before starting cancellation.
Assuming an automatic refund
Many users assume cancelling triggers a refund for unused time; SurveyMonkey’s policy does not guarantee such refunds unless required by law.
Always request confirmation in writing if you expect a pro-rata refund and keep documentation of the request.
Comparative recap
Quick channel comparison
| Channel | How to cancel | Refund likelihood |
|---|---|---|
| Web (direct purchase) | Account → Billing Details → Auto-renew (turn off) | Low (refunds only if legally required) |
| iOS App Store | Cancel via Apple Subscriptions in your Apple ID settings | Managed by Apple; SurveyMonkey cannot issue App Store refunds directly |
| Google Play Store | Cancel via Google Play subscriptions in the Play Store | Managed by Google; SurveyMonkey cannot cancel for you |
Takeaway summary
Cancel at the original point of sale: website subscriptions via your account page, and app-store subscriptions via the relevant app store.
Expect access until the end of the paid period and limited automatic refund availability in South Africa; retain documentation to support any rights-based claim.
After cancelling
Immediate actions
- Export your survey responses and reports before paid features expire.
- Save cancellation confirmation and any support replies as proof.
- Check the billing method used (card, PayPal, app store) for any recurring charges.
If you need a refund or want to appeal
- Contact SurveyMonkey support via the Help Center and attach documentation. Official cancellation info: account cancellation guide.
- For Audience purchase issues, reference the Audience terms: Audience terms.
- If unresolved and you believe local law applies, consider submitting a complaint to South African consumer-protection authorities.
Address
Corporate address
SurveyMonkey Europe Unlimited Company, 70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland.
Notes on contacting
For account changes and cancellations, use the SurveyMonkey Help Center and your account billing page rather than relying on postal contact for faster resolution.
Reference the official cancellation pages when contacting support: account cancellation and EU subscription cancellation policy.