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Cancel SYNTHESIA
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Synthesia service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Synthesia: Easy Method
What is Synthesia
Overview
Synthesia is a subscription-based SaaS platform that creates AI-generated videos from text using realistic avatars and voices.
The service is commonly used for training, marketing, and internal communications where quick video production is required.
Core features
Key features include a user-friendly editor, multiple avatar options, and text-to-speech with language support.
Synthesia operates on a credit/plan model for video minutes and exports, depending on the subscription level.
How to cancel Synthesia
Cancel via web (direct subscription)
- Sign in to your account on the Synthesia website.
- Go to Account or Billing settings and follow the subscription cancellation option.
- Confirm cancellation and keep any confirmation email or screenshot for your records.
Cancel via App Store or Google Play
- iOS subscriptions must be managed and cancelled through Apple's App Store account settings.
- Android subscriptions must be managed and cancelled through Google Play account settings.
- Synthesia does not control cancellations made through Apple or Google - use the platform where you subscribed.
Contact and legal cancellation
- If you cannot cancel online, contact Synthesia support with your account email and transaction details.
- For formal notices or disputes, send correspondence to the registered legal address (see Address section).
What happens when you cancel
Access and renewal
After cancellation, your subscription will stop renewing at the end of the current billing period unless stated otherwise.
Access to subscription features typically remains until the paid period expires; export or save content before expiry.
Data and account state
Your account and created content will generally remain available unless you request deletion or Synthesia terminates the account under its terms.
Request account deletion separately if you wish Synthesia to remove your personal data following cancellation.
Will I get a refund?
Web purchases (direct)
Web purchases may be eligible for refund per Synthesia’s Refund Policy: up to 180 days if paid via PayPal, or up to 120 days if paid by other methods.
See the Refund Policy details on Synthesia’s legal page for specific conditions.
Synthesia legal & refund policy
App Store and Google Play purchases
Refunds for purchases made through Apple’s App Store or Google Play are governed by Apple’s and Google’s policies respectively.
Synthesia defers such refund requests to the platform where the purchase occurred and cannot directly grant refunds for those transactions.
Older Terms & consumer exceptions
Older Synthesia Terms of Service (2022) included a 15-day refund right for consumers (pro-rated if partially used), excluding business customers.
Where relevant, reference to older terms may be useful for historic purchases; see the archived terms for details.
Synthesia plans and pricing
Overview
No definitive public pricing table was available in the verified sources for this guide.
For exact plan names, prices, and the minutes/credit breakdown, contact Synthesia sales or check your account billing page.
Contact for pricing
| Plan | Price | Period | Notes |
|---|---|---|---|
| Standard / Custom | Contact for pricing | Contact for pricing | Pricing varies by individual, business, and enterprise plans |
Your consumer rights in South Africa
Refund entitlement under Synthesia policy
For direct web purchases, Synthesia’s policy allows refund requests within the stated timeframes (PayPal 180 days; other methods 120 days).
Keep transaction records and contact Synthesia support promptly to file a request under that policy.
App Store / Google Play and South African law
If you purchased via Apple or Google, refunds and cancellations follow those platforms’ rules rather than Synthesia’s direct policy.
Additionally, South African consumer protection laws (e.g., the Consumer Protection Act) may apply; consider seeking independent legal advice for disputes.
Customer experiences
Positive feedback
Users commonly praise Synthesia’s ease of use, intuitive interface, and the professional look of generated videos and avatars.
Many reviewers highlight the speed of creating content compared with traditional video production.
Common complaints
Frequent issues reported include inconsistent moderation, difficult appeals, and unclear or restrictive pricing/credit systems.
Technical problems such as avatar lip-sync, export limitations, and slow generation times are also noted by users.
Documentation checklist
Essential documents to gather
- Account email and username used with Synthesia.
- Order confirmation, invoice, or receipt showing transaction ID and date.
- Payment method details (PayPal transaction ID or card statement entry).
Optional supporting evidence
- Screenshots of account billing page showing active subscription.
- Screenshots/emails of cancellation confirmation or error messages when cancelling.
- Any moderation or support correspondence relevant to disputes or refund requests.
Common mistakes
Cancelling in the wrong place
A common error is cancelling the subscription in Synthesia’s web account when the payment was processed through Apple or Google.
Always check where the original charge was made (web, App Store, or Google Play) before initiating cancellation.
Missing required evidence
Many customers fail to save receipts, transaction IDs, or confirmation emails, which slows refunds or appeals.
Retain transaction records and any support correspondence to avoid delays when requesting refunds or disputing charges.
Comparative recap
Quick comparison summary
The table below compares cancellation and refund responsibility across platforms to help you choose the correct route for action.
Platform comparison table
| Platform | How to cancel | Refunds | Notes |
|---|---|---|---|
| Web (direct) | Account > Billing > Cancel on Synthesia website | Refunds per Synthesia policy: PayPal up to 180 days; other methods up to 120 days | See Synthesia legal |
| App Store (iOS) | Manage subscriptions in your Apple ID / App Store settings | Refunds governed by Apple’s in‑app purchase policies | Synthesia cannot directly issue App Store refunds |
| Google Play (Android) | Manage subscriptions in Google Play account settings | Refunds governed by Google Play policies | Synthesia defers to Google for Play purchases |
After cancelling
Immediate next steps
Export or download any videos and assets you need before your access expires at the end of the paid period.
Save confirmation of cancellation and any final invoices for your records.
Support, appeals and further action
- If you need a refund for a web purchase, submit a request referencing the transaction ID and payment method.
- For App Store/Google Play issues, use Apple’s or Google’s refund request processes through your account.
- For legal or formal notices, see the registered office address below and consult the Synthesia legal page: https://synthesia.app/legal
Address
Registered office
Synthesia Limited - Level 3 (South), 20 Triton Street, Regent’s Place, London, United Kingdom, NW1 3BF.
This is the authoritative address for legal correspondence and formal notices.
Contact for legal notices
For disputes or formal communications, send written notice to the registered office address above and keep proof of delivery.
Reference relevant transaction details and cite the Synthesia legal policy where applicable: Synthesia legal.