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Cancel THEBESTPDF
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Thebestpdf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Thebestpdf: Easy Method
What is Thebestpdf
Overview
Thebestpdf is a subscription-based online service for editing, merging, splitting and converting PDF files. It offers browser-based tools that users can access after subscribing.
Main features
Features include PDF conversion, editing and simple document creation workflows designed for quick, browser-based use. The service operates on recurring subscription billing in most cases.
How to cancel Thebestpdf
If you subscribed via Apple App Store
Apple subscriptions must be cancelled through your Apple ID account settings, not on thebestpdf.com.
- Open Settings on your Apple device or go to reportaproblem.apple.com via a browser.
- Tap your name → Subscriptions, find Thebestpdf and choose Cancel.
- Keep a screenshot or confirmation email showing the cancellation.
If you subscribed via Google Play, PayPal or directly with card
Google Play and PayPal provide their own subscription management pages. Direct card subscriptions may require contacting Thebestpdf.
- Google Play: Open the Play Store → Menu → Subscriptions, find Thebestpdf and Cancel.
- PayPal: Log in to PayPal → Wallet → Recurring payments, cancel the recurring payment or open a dispute if needed.
- Direct card: If there is no cancel option on the website, email support@thebestpdf.com requesting cancellation.
- If email does not work, send a registered letter to the company’s corporate address in Cyprus (see Address section).
What happens when you cancel
Access after cancellation
Most users report that access to premium features may continue until the end of the paid period. The company does not publish a clear public policy on access after cancellation.
Renewals and data
Cancellation should prevent future automatic renewals, but monitor bank or card statements for unexpected charges. Export or save any important documents before cancelling.
Will I get a refund?
Official policy
There is no clear, publicly posted refund policy for Thebestpdf. Refunds are handled inconsistently according to user reports and review sites.
Exceptions and disputes
- Some users received full refunds after raising complaints; others were denied or received no response.
- For double billing or unauthorized charges, contact support with proof (receipts, bank statement) and, if unresolved, escalate to your bank for a chargeback.
Thebestpdf plans and pricing
Pricing overview
No official South Africa (ZAR) pricing was found. Available evidence indicates trial fees in USD followed by automatic monthly renewals.
Notes
Typical reported amounts: a small trial charge (about $0.95 - $1.99 USD) followed by recurring monthly charges often reported around $39.95 USD.
| Plan | Period | Price (USD) | Notes |
|---|---|---|---|
| Trial / Short access | Short trial | $0.95 - $1.99 | Reported typical trial fee in USD |
| Recurring subscription | Monthly | ~$39.95 | Reported typical monthly renewal in USD |
| South Africa (ZAR) | Contact | Contact for pricing | No official ZAR pricing found - contact support |
Your consumer rights in South Africa
Key rights under South African law
South African consumers are protected by the Consumer Protection Act (CPA), which requires fair, transparent terms and protection against misleading subscription traps.
How to escalate
- If you believe billing was deceptive, contact your bank to dispute the charge and request a reversal.
- File a complaint with the National Consumer Commission (NCC) if you suspect unfair or misleading practices.
Customer experiences
Positive reviews
Some Trustpilot reviewers gave 5-star ratings, praising ease of use and responsive customer service, including occasions where full refunds were granted.
Examples and user accounts describing prompt support appear on Trustpilot.
Negative reviews
Multiple reports on review sites describe unexpected recurring charges after a small trial fee, difficulty cancelling and disputed or denied refunds.
Complaints and user reports are available on review sites documenting alleged deceptive billing and problems cancelling.
Documentation checklist
What to prepare before you contact support
- Subscription confirmation emails or screenshots showing the charge and merchant name.
- Bank or card statements showing the disputed charge(s) with dates and amounts.
- Any correspondence with Thebestpdf (emails, chat transcripts).
- Screenshots of account/subscription pages and your cancellation attempts.
When escalating to your bank or regulators
- Prepare a concise timeline of events and copies of all evidence.
- Keep proof of sending any registered letters to the company’s corporate address.
Common mistakes
Trial confusion
Users often misunderstand small trial charges as one-off fees, not realizing a recurring subscription follows the trial. This can lead to unexpected monthly withdrawals.
Billing steps missed
Another common mistake is assuming cancelling on the product website cancels the app-store subscription. App-store and Play-store subscriptions must be cancelled through Apple or Google accounts.
Comparative recap
Quick comparison
| Aspect | Cancel method | Refund likelihood | Recommended action |
|---|---|---|---|
| Apple App Store | Cancel via Apple ID subscriptions | Moderate (through app-store processes) | Cancel in Apple settings and keep confirmation screenshot |
| Google Play | Cancel via Google Play Subscriptions | Moderate (through Play Store) | Cancel in Play Store and document the cancellation |
| PayPal | Cancel recurring payment in PayPal wallet | Variable (some refunds reported) | Cancel in PayPal and open dispute if charged after cancellation |
| Direct card | Email support or send registered letter | Inconsistent (some users received refunds after complaints) | Contact support@thebestpdf.com, document everything, then contact your bank for chargeback if needed |
Recommendation
Always cancel via the storefront you used (Apple/Google/PayPal) first, keep evidence, and escalate to your bank or consumer regulator if charges persist.
After cancelling
What to monitor
Check your bank and card statements for at least two billing cycles to confirm no further charges. Export any documents you need from your Thebestpdf account before access ends.
Useful links
- Thebestpdf reviews on Trustpilot
- Trustpilot (IE) reviews
- TopBusinessSoftware reviews
- PissedConsumer reviews
Address
Corporate address
XAFENIL LIMITED
Petraki Giallourou 1, Tofaris Gardens, 1st floor, Office/Flat 101, 2220 Latsia, Nicosia, Cyprus
How to send a registered cancellation letter
Include your account details, the charge dates and amounts, and a clear request to cancel recurring billing. Send the letter registered and retain the proof of postage and delivery.