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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Tivimate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tivimate: Easy Method
What is Tivimate
Overview
Tivimate is an IPTV player app for Android-based devices that organises live TV playlists and provides EPG, multi‑channel viewing and recording features.
The app offers both subscription (annual) and one‑time (lifetime) premium activations to unlock advanced features.
How users typically use it
Users load third‑party IPTV playlists or provider streams into the player; Tivimate itself does not supply TV channels or streaming subscriptions.
Premium features are managed via Google Play (Android) or App Store (iOS) and via one‑time purchases on the Tivimate website.
How to cancel Tivimate
Cancel on Android (Google Play)
- Open the Google Play Store app on the device that purchased the subscription.
- Tap your profile → Payments & subscriptions → Subscriptions, then find Tivimate and choose Cancel subscription.
- Important: cancel in Google Play before the next renewal if you do not want the subscription to auto‑renew.
Cancel on iPhone / iPad (App Store)
- Open iOS Settings → tap your Apple ID at the top → Subscriptions.
- Find Tivimate in the list and select Cancel Subscription; Tivimate cannot cancel App Store subscriptions directly for you.
- Confirm the cancellation; you keep access until the end of the current billing period.
Lifetime / Web purchases
- Lifetime purchases from tivimate.co.com are one‑time payments and do not auto‑renew, so "cancellation" is not applicable.
- For account or activation issues with a lifetime purchase, contact Tivimate support via the official site and provide proof of purchase.
What happens when you cancel
Access after cancellation
If you cancel a subscription during an active billing period you will generally retain premium access until the period ends.
After the period ends, premium features are disabled unless you repurchase or reactivate the subscription.
Renewal and account state
Subscriptions purchased through Google Play or the App Store will not be auto‑renewed once cancelled via those stores.
Tivimate does not directly control store billing; store subscription settings determine future renewals.
Data and settings
Your local app settings and playlists typically remain on your device after cancellation unless you delete the app or data manually.
Recorded files or imported playlists depend on the device and storage; export important items before uninstalling.
Will I get a refund?
Official Tivimate refund policy
Tivimate’s published policy states no refunds for digital product purchases once completed, with narrow exceptions for duplicate purchases or activation failures.
For claims you must contact support and provide proof; review times are listed on the official refund page.
Tivimate refund policy (official)
Terms of use and exceptions
The Terms of Use reiterate that no refunds will be issued for the digital player in most cases.
Exceptions may apply (duplicate charge, technical activation failure); follow the support instructions referenced in the policy.
Tivimate terms of use (official)
Tivimate plans and pricing
Available plans
Pricing below reflects the published offerings: an annual subscription (via Google Play) and a one‑time lifetime purchase (via the website).
Prices are shown in USD; your local charge in ZAR will depend on exchange rates and Google Play / App Store local pricing.
| Plan | Price (USD) | Period (期間) | Features |
|---|---|---|---|
| Annual (via Google Play) | ≈ USD 11.99 | Annual | Unlocks Premium features |
| Lifetime (one‑time) | ≈ USD 33.99 | Lifetime | Permanent Premium access |
Your consumer rights in South Africa
Cooling‑off and ECTA
Under the Electronic Communications and Transactions Act (ECTA) Section 44 there is a 7‑day cooling‑off right for goods or services delivered electronically in some circumstances.
That right can apply if the digital service has not yet been accessed or activated; see the official ECTA guidance for details.
Consumer Protection Act and digital content
The Consumer Protection Act and related interpretations often treat delivered or accessed digital content as exempt from cooling‑off once access is provided.
This means refunds are not always legally required after digital content is delivered unless it is defective or misrepresented.
For practical guidance on refunds and returns for digital goods see a local consumer returns resource.
Local guidance on refunds and returns
Customer experiences
Positive feedback
Many users praise Tivimate for customisability and reliable IPTV management in reviews and feedback.
Sample positive comments focus on the app’s flexibility and long‑term satisfaction among regular users.
Negative feedback
Some users report buffering, crashes on certain devices (Chromecast), recording or VPN compatibility problems, and payment glitches.
These complaints are visible in public reviews and should be considered when deciding to purchase or request support.
Documentation checklist
Essential items to gather
- Purchase receipt or order confirmation (screenshot or email).
- Subscription ID or transaction ID from Google Play / App Store where available.
- Device model, app version and dates of purchase/activation.
Helpful extras
- Screenshots showing the subscription in your store account and any error messages.
- Evidence of duplicate charges or failed activations if requesting an exception refund.
- Any correspondence with Tivimate support or store support agents.
Common mistakes
Forgetting which store was used
A common error is trying to cancel inside the Tivimate app rather than in the store (Google Play or App Store) used to buy the subscription.
Always check which account and store handled the purchase before attempting cancellation.
Assuming refunds are automatic
Many users assume a subscription can be refunded automatically; Tivimate’s policy is restrictive and stores have their own refund rules.
If the subscription was already accessed, refunds are unlikely unless there’s a duplication or technical failure.
Comparative recap
Quick comparison overview
The table below summarises cancellation route, refund likelihood and recommended action for each purchase type.
| Purchase type | How to cancel | Refund likelihood | Recommended action |
|---|---|---|---|
| Google Play subscription | Cancel in Google Play subscriptions on purchaser’s account | Low (store refunds possible case‑by‑case) | Cancel before renewal; contact Google Play for refund requests |
| App Store (iOS) subscription | Cancel in iOS Settings → Subscriptions | Low (Apple handles refunds) | Cancel before next billing; request refund via Apple if needed |
| Lifetime (tivimate.co.com) | No cancellation - one‑time purchase | Very low (exceptions for duplicate/activation failure) | Contact Tivimate support with proof for exceptional cases |
After cancelling
What to expect
After you cancel, confirm in the store (Google Play or App Store) that the subscription status is set to expire and note the end date.
Keep receipts and screenshots in case you need to request a refund or open a dispute.
Useful links
- Tivimate refund policy
- Tivimate terms of use
- ECTA Section 44 (cooling‑off)
- Local refund & returns guidance
- User reviews (Trustpilot)
Address
Official contact location
157 Chippenham Road, Nottingham, UK.
Notes on contacting support
No single public postal cancellation address is provided on the Tivimate site; use the support/contact channels referenced on the official site for purchase or activation issues.