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Cancellation Todoist: Easy Method
What is Todoist
Overview
Todoist is a cloud-based task and project management service that helps individuals and teams organise tasks across devices.
It offers features such as projects, reminders, recurring tasks, integrations and collaboration tools.
Who uses it
Users range from solo users and students to small teams and businesses who need lightweight task tracking.
It is available on web, iOS, macOS, Android and as browser extensions and integrations.
How to cancel Todoist
Cancel if billed directly on the Todoist website
- Log in at todoist.com.
- Go to your avatar → Settings → Subscription → Cancel plan.
- After cancellation you keep Pro features until the end of your billing cycle; then the account reverts to Free.
Cancel if billed via App Store or Google Play
- App Store (iOS/macOS): Managed by Apple - cancel through your Apple ID or App Store subscriptions. Todoist cannot cancel it for you.
- Google Play (Android): Open Google Play → Payments & subscriptions → Todoist → Cancel. Uninstalling the app does not stop billing.
- If you need help with refunds after cancelling via Google Play, contact Todoist support as described in their help page.
Notes and precautions
- Uninstalling the app does not cancel subscriptions managed by Apple or Google.
- Keep proof of purchase and subscription receipts when requesting refunds or support.
What happens when you cancel
Access and features
When you cancel a paid plan purchased directly through Todoist, premium features remain until the paid period ends.
After the billing period expires the account reverts to the Free plan and premium features are disabled.
Your tasks and data
Tasks, projects and data remain intact in your account after cancellation; you simply lose access to paid features.
You can export or back up data at any time if you want a local copy before downgrading.
Platform-specific differences
Subscriptions bought through Apple or Google are controlled by those stores; billing and renewals are managed by them.
Todoist cannot directly cancel or refund App Store subscriptions - those refunds must go through Apple.
Will I get a refund?
General refund policy
Monthly Pro or Business subscriptions are generally non-refundable unless required by local law or exceptional circumstances.
Refund rules vary by purchase channel (Todoist site, Google Play, App Store).
Yearly subscriptions and exceptions
- Yearly Pro via the Todoist website: full refund if cancelled within 30 days of purchase or renewal. You may cancel immediately and request a refund or cancel to stop future renewals.
- Yearly Pro via Google Play: cancel in Google Play first, then contact Todoist to request a refund as explained in their help article (see link below).
- Yearly Pro via the App Store: refunds must be requested directly from Apple; Todoist cannot process these requests.
Business subscriptions
Yearly Business subscriptions: if cancelled within 30 days, contact Todoist with receipt/order ID to request a refund.
If not eligible under the 30-day window, remaining credit is typically non-refundable unless local law requires otherwise.
Todoist plans and pricing
Pricing availability
Verified public pricing details are not included in the sources used for this guide.
If you need exact, current prices please check Todoist’s website or your app store account for local pricing.
Contact for current pricing
| Plan | Price | Period |
|---|---|---|
| Free | Contact for pricing | Contact for pricing |
| Pro | Contact for pricing | Contact for pricing |
| Business | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer protection law (Consumer Protection Act) generally provides a 7-day “cooling-off” period for certain online purchases.
Todoist’s published refund window for yearly plans is 30 days; local statutory rights may provide additional remedies beyond that policy.
What you should do
- Keep receipts, order IDs and timestamps for purchases and cancellations.
- If you believe local law gives you extra rights, contact your local consumer protection authority for guidance.
Customer experiences
Positive feedback
- Users praised strong integrations (email, browser) and useful widgets and calendar sharing features in reviews.
- Reviewers highlighted ease of use, helpful notifications, reminders and calendar views for small teams.
Negative feedback
- Some users find the UI cluttered, want more compact views, and report recurring task or sync limitations.
- There are complaints about price increases, difficulties unsubscribing from marketing emails, and occasional sync problems or data-loss reports.
Where reviews come from
Representative user opinions are documented on product review sites and community forums and can vary by user needs and expectations.
Examples include region-specific review pages and global review platforms linked below.
Documentation checklist
Before you contact support
- Purchase receipt or order ID for the subscription.
- Account email associated with the Todoist subscription.
- Date of purchase or renewal and the billing channel (Todoist website, Google Play, App Store).
Additional useful items
- Screenshots of billing statements or subscription screens.
- Any cancellation confirmations or error messages encountered during cancellation.
Common mistakes
Assuming uninstall cancels the subscription
Many users uninstall the app and assume billing stops. Uninstalling does not cancel store-managed subscriptions.
Always cancel via Apple ID/App Store or Google Play subscriptions to stop recurring charges.
Not collecting proof of purchase
Users sometimes contact support without order IDs or receipts and face delays. Keep your transaction details.
For refunds, stores often require proof or a clear cancellation timestamp.
Comparative recap
At-a-glance comparison
| Aspect | Todoist | Notes |
|---|---|---|
| Cancellation flow | Web: via account settings. App Store/Google Play: managed by store. | Easy on web; store rules apply for mobile purchases. |
| Refunds | 30-day refund window for yearly purchases bought on Todoist site; monthly usually non-refundable. | Store purchases follow Apple/Google refund policies. |
| Data after cancel | Data retained; premium features removed. | Export data before downgrading if desired. |
After cancelling
Check the confirmation
Confirm you received a cancellation confirmation email or screen message after cancelling.
If you do not receive confirmation, check your account subscription page or contact support.
Where to get help and more information
- Todoist refund & support information: Todoist - Request a refund
- General cancellation walkthroughs and tips: How to cancel Todoist (guide)
- Product reviews and user experiences: Capterra South Africa - Todoist reviews
- Broader user reviews and feedback: G2 - Todoist reviews
Address
Vendor address
Doist Inc., 2100 Geng Road, Suite 210, Palo Alto, CA 94303.
Support contact
For subscription and refund help, use the Todoist help centre and the refund request page linked above.
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Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Todoist subscription billed directly on the website, log in at todoist.com, go to your avatar, select Settings, then Subscription, and click on Cancel plan. Remember to keep proof of your cancellation.
If billed through the App Store, you must cancel via your Apple ID or App Store subscriptions, as Todoist cannot do it for you. For Google Play, open Google Play, go to Payments & subscriptions, select Todoist, and then Cancel. Keep proof of your cancellation.
After canceling your Todoist subscription, your tasks, projects, and data will remain intact, but you will lose access to premium features once the billing period ends. It's advisable to export your data before downgrading.
If you cancel a yearly Pro subscription purchased directly through Todoist within 30 days, you are eligible for a full refund. For other plans, refund policies may vary, so check your purchase details.
Yes, ensure you keep proof of purchase and subscription receipts when requesting refunds or support. Also, remember that uninstalling the app does not cancel subscriptions managed by Apple or Google.