Cancel Todoist: Complete Guide

What is Todoist

Overview

Todoist is a cross-platform task and project management app that helps individuals and teams organise tasks, set deadlines, and collaborate.

Key uses

Users rely on Todoist for to-do lists, recurring tasks, project boards, calendar views and integrations with other tools.

How to cancel Todoist

Cancel via Web (direct billing)

• Log in at todoist.com.
• Click your avatar → Settings → Subscription → “Cancel plan”.
• Confirm cancellation. You keep Pro access until the end of the billing cycle, then you revert to Free.

Cancel via App Store or Google Play

• iOS/macOS: Apple manages subscriptions. Cancel in the App Store or in Apple ID Subscriptions. Todoist cannot cancel App Store subscriptions for you.
• Android: Open Google Play → Payments & subscriptions → Todoist → Cancel. Uninstalling the app does not cancel the subscription.

What happens when you cancel

Access and features

If you cancel a Pro or Business subscription billed directly, you retain paid features until the end of the current billing period.

After the billing period ends your account reverts to the Free plan and paid features are removed.

Data and account state

Your tasks, projects and account data remain in your Todoist account after cancellation, but some features (e.g., reminders, labels, higher limits) will no longer be available on Free.

Consider exporting or backing up important projects before losing paid features to avoid functional limitations.

Will I get a refund?

General refund policy

Monthly Pro subscriptions are generally non-refundable upon cancellation unless local law requires otherwise.

Yearly and Business refunds - platform differences

• Yearly Pro: Eligible for a full refund if cancelled within 30 days of purchase or renewal. For web purchases, cancel then contact Todoist with receipt/order ID; refunds typically take 3 - 10 business days.
• Google Play: Cancel then contact Todoist to request a refund for eligible yearly purchases.
• App Store: Apple handles App Store refunds - you must request the refund from Apple directly; Todoist cannot process App Store refunds.
• Yearly Business: If cancelled within 30 days, contact Todoist with receipt/order ID to request a refund; otherwise remaining credit is typically non-refundable.

Todoist plans and pricing

Direct billing (global EUR pricing)

App Store pricing in Nigeria

Your consumer rights in Nigeria

Local legal context

Nigerian consumer protection laws (for example, provisions under the Consumer Protection Council Act and related regulations) may give rights to remedies for defective services or unfair terms.

Practical steps if you have a dispute

• First contact Todoist support with full details and receipts.
• If unresolved, consider raising the issue with local consumer protection bodies or seeking legal advice based on Nigerian law.
• Note: Todoist’s published policies do not explicitly reference Nigerian law; platform-level refund / subscription rules still apply.

Customer experiences

Positive feedback

• Users praise Todoist’s intuitive interface, cross-platform sync, integrations and variety of views (list, board, calendar).
• Many verified reviews highlight ease of use, strong customer service and effective collaboration tools.

Negative feedback

• Complaints include limited free-plan features, perceived high pricing, inconsistent notifications and occasional syncing issues.
• Some reviewers on public sites reported difficulties with refunds, newsletter unsubscriptions, or cancelling subscriptions in certain cases.

Documentation checklist

Before contacting support

• Account email and username used for Todoist.
• Receipt or order ID (from Todoist, Google Play, or App Store).
• Subscription start/renewal date and billing method used.

Screenshots and confirmation

• Screenshot of your subscription in Settings or in the App Store/Google Play subscriptions screen.
• Screenshot of any error messages or failed cancellations.
• Keep confirmation emails and cancellation receipts from Todoist or the platform.

Common mistakes

Uninstalling the app instead of cancelling

Uninstalling Todoist does not cancel a subscription charged through App Store or Google Play. You must cancel in the platform subscription settings.

Assuming an automatic refund or incorrect contact point

Users sometimes expect an automatic refund after cancellation; monthly plans are generally non-refundable. For App Store purchases, refunds must be requested from Apple, not Todoist.

Comparative recap

Cancellation methods compared

After cancelling

Export and backup

Before paid features expire, export important projects or back up task lists to avoid functional loss from feature limits.

Useful links and support

• How to cancel a Todoist subscription
• How to request a refund from Todoist
• For App Store refunds, contact Apple via your Apple ID purchase history or Apple Support.
• For Google Play refunds, start via Google Play Help and contact Todoist if needed.

Address

Registered office

Doist Inc. Carrer de Bailén, 73 08009 Barcelona Spain

Contact note

Use in-app support or the Todoist help centre for account-specific requests. Postal contact may not speed up subscription or refund actions compared with the support channels listed above.