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Cancel TRACELO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Tracelo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tracelo: Easy Method
What is Tracelo
Overview
Tracelo is a subscription-based SaaS platform for project and task tracking, collaboration, and real-time progress monitoring. It is accessed via web and mobile apps and uses recurring billing for paid plans.
Core features
Typical features include task tracking, team collaboration tools, and real-time activity monitoring. Specific plan features and exact pricing for "Tracelo" were not available from the verified sources.
How to cancel Tracelo
Via TraceWell account (website or app)
- Sign in to your TraceWell/Tracelo account on the website or in the app.
- Go to Account or Subscription settings and select Cancel subscription.
- Confirm cancellation when prompted; cancellation typically takes effect at the end of the current billing period.
- Keep any on-screen confirmation or email as proof of cancellation.
- See the official policy page for details: TraceWell refund & cancellation policy.
Via Apple App Store or Google Play
- If you subscribed through the Apple App Store or Google Play, you must cancel through that platform.
- Open your App Store / Google Play subscriptions screen and cancel the subscription there.
- Platform purchases follow Apple / Google billing rules, not the vendor’s site interface.
- Refer to the TraceWell policy which notes store subscriptions must be processed through the store: TraceWell refund & cancellation policy.
What happens when you cancel
Access and service period
After cancellation, your paid access generally continues until the end of the current billing period. You will not be billed after that period ends.
Account data and export
Your account data may remain available after cancellation depending on the provider’s retention rules. Export any essential data before access ends.
Will I get a refund?
General policy
TraceWell states a no-refund policy for immediately delivered digital content, including Pro subscriptions, unless applicable law requires otherwise.
Exceptions and jurisdictions
- Users in the EU or UK may have a 14-day right to a refund for digital content not accessed; such requests must be made within 14 days and follow the provider’s process.
- If you bought through Apple or Google, refunds follow those platforms’ rules and procedures.
- Full policy summary: TraceWell refund & cancellation policy.
Tracelo plans and pricing
Pricing notes
Direct pricing for "Tracelo" (tracelo.com) was not available in the verified sources. The table below shows South African plans for TraceLocate/Tracelocate (Tracetec) that were provided in the verified dataset and may not match Tracelo offerings.
Accuracy and verification
Please confirm whether you meant Tracelo or TraceLocate/Tracelocate before relying on the prices below. The TraceLocate entries are for reference only.
| Plan | Price (ZAR) | Period | Features (short) |
|---|---|---|---|
| Recovery Tag | R95.00 | Monthly (36-month contract) | Small wireless device, 3-year battery warranty, jamming resistant, 24/7 control center |
| TraceLocate Standard | R165.00 | Monthly (36-month contract) | Portal, internet tracking, movement log, stolen vehicle recovery, 24/7 control center |
| TraceLocate Premium | R205.00 | Monthly (36-month contract) | Standard features + geofencing, alerts, backup, log book, optional panic button |
| Tracelo (tracelo.com) | Contact for pricing | Contact for terms | Pricing not found in verified sources; confirm with provider |
Your consumer rights in South Africa
Consumer Protection Act (general)
South African consumers are protected by the Consumer Protection Act, which covers faulty, misrepresented, or unsafe services and goods.
Actions you can take
- Dispute unauthorized charges with your bank or card issuer and request chargeback information.
- If a service was misrepresented or faulty, request a remedy (refund, repair, or replacement) under the Act.
- You may lodge a complaint with the National Consumer Commission if issues remain unresolved.
Customer experiences
Positive reviews
Some users on Trustpilot report the app is fast, reliable, and helpful for locating devices and easy to use. See user reviews: Trustpilot: Tracelo.
Negative reviews and common issues
- Multiple reports - particularly from South African users - describe unauthorized recurring charges continuing after cancellation and difficulties stopping billing.
- Other reviewers report misleading trial offers followed by much higher unexpected charges and lack of effective support; see examples: Sitejabber: Tracelo.
- Complaints about continued charging and inability to stop billing via banks are reported: Sikayetvar complaints.
Documentation checklist
Essential items to collect before cancelling
- Account email and username used for the subscription.
- Payment receipts, invoices, and subscription confirmation emails.
- Screenshots of subscription screens, trial offers, and cancellation actions.
- Bank or card statements showing the recurring charges.
Supporting evidence for disputes
- Dates and times of attempted cancellations and any confirmation messages.
- Correspondence with support (emails, ticket numbers).
- App store purchase receipts if bought through Apple or Google.
Common mistakes
Cancelling in the wrong place
Many users assume cancelling on the vendor website stops store-billed subscriptions. If you subscribed via Apple or Google, you must cancel through that store.
Not saving proof and missing deadlines
Not keeping confirmation emails, screenshots, or purchase receipts makes disputes harder. Also, if you are in a jurisdiction with a time-limited refund right (for example EU/UK), missing the 14‑day window can forfeit that remedy.
Comparative recap
At-a-glance comparison
| Feature | Tracelo (tracelo.com) | TraceLocate / Tracelocate (Tracetec) - South Africa |
|---|---|---|
| Pricing | Contact for pricing (not found in verified sources) | R95 / R165 / R205 (monthly; 36-month contracts) - reference data |
| Contract term | Not specified in verified sources | 36-month contract (per provided pricing data) |
| Cancellation method | Cancel via account on site/app; store purchases via Apple/Google stores | Vendor-managed subscriptions; confirm with provider or reseller |
| Refund policy | No refunds for immediately delivered digital content unless law requires it | Vendor may have local contract terms; check with provider |
| Support / Reviews | Mixed reviews; some positive Trustpilot feedback and several complaints about billing | Product-specific reviews vary; confirm with local reseller or provider |
Notes
Use the comparison as a starting point. Confirm exact Tracelo terms directly with the vendor if the service you use is named Tracelo.
After cancelling
Immediate next steps
- Save cancellation confirmation and any reference number.
- Monitor your bank or card statements for at least one billing cycle to ensure charges stop.
- If you need to request a refund or dispute a charge, gather the documentation from the checklist above.
If charges continue
- Contact TraceWell support as described on their policy page: TraceWell refund & cancellation policy.
- If you were billed via Apple or Google, use their dispute/refund processes through your purchase history.
- Consider contacting your bank or card issuer to dispute unauthorized recurring charges and explore chargeback options.
- Read other users’ experiences for context: Trustpilot, Sitejabber, Sikayetvar.
Address
Company address
3523 45th Street South, Suite 100, Fargo, ND 58104, United States.
Notes on postal cancellations
No cancellation-specific postal address was found in the verified sources. Cancellation is typically processed online or via the app or the app store used for purchase.