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Cancellation Tradezella: Easy Method
What is TradeZella
Overview
TradeZella is a subscription-based SaaS platform for retail traders that provides journaling, analytics, backtesting and trade-replay tools to improve trading discipline and performance.
The service runs on monthly or annual plans and is managed via the TradeZella web interface and (where applicable) mobile platform purchases through app stores.
Who uses it
Typical users are active retail traders who want structured trade journals, performance analytics and backtesting features to refine strategies and measure progress.
Plans differ by storage, accounts supported and feature limits to suit hobbyist to professional users.
How to cancel TradeZella
Cancel via web (official method)
- Sign in to TradeZella on the web.
- Go to your profile → Settings → Subscription tab.
- Click "Cancel My Subscription". Cancellation takes effect at the end of your current billing cycle and the subscription will not auto‑renew. TradeZella cancellation guide
Other platforms and support
- If you purchased via Apple App Store or Google Play, follow your device’s subscription settings for cancellation and consult the platform’s help if needed.
- There is no verified TradeZella guide for App Store or Google Play cancellations; contact TradeZella support if you need help or proof of cancellation.
What happens when you cancel
Access and billing
After cancellation via the web, your account remains active until the end of the current billing cycle.
The subscription will not auto‑renew after that billing period; you will retain access for the remainder of the paid period.
Data and account state
Your journals, backtests and account data typically remain available while your paid access remains active.
Export any data you need before the subscription expires to avoid loss of convenient access to premium features.
Will I get a refund?
Company policy
TradeZella’s published guidance and third‑party summaries indicate that payments are final and TradeZella does not offer refunds. There is no free trial offered in the company material.
See a third‑party summary of the refund/free trial position here: TradeZella free trial and refund note
Exceptions and platform purchases
- If you purchased through Apple or Google, refunds may be handled by those platforms; third‑party guidance suggests contacting Apple or Google support to request a refund. Third‑party refund guidance
- If you believe local consumer law entitles you to a refund, raise it with TradeZella support and, if needed, with South African consumer protection authorities (see the consumer rights section below).
TradeZella plans and pricing
Pricing summary
Official TradeZella pricing is listed in USD. No verified ZAR pricing is publicly provided.
Annual prices are presented as the billed yearly cost where available.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Basic | $29 / $24 (annual) | Monthly or Annual | 1 account; 1 GB storage; 3 playbooks; 5 mentor invites; unlimited backtesting; trade replay (limited per some sources) |
| Pro (Premium) | $49 / $33.25 (annual) | Monthly or Annual | Unlimited accounts; 5 GB storage; unlimited playbooks & mentor invites; unlimited backtesting; trade replay |
Your consumer rights in South Africa
Cooling‑off and statutory rights
Under South African consumer protection rules, there is a "cooling‑off" entitlement that can allow cancellation of certain remotely purchased digital services within 14 days.
TradeZella’s public materials do not appear to explicitly acknowledge or provide a published process for this statutory right.
Recommended actions
- If you are in South Africa and wish to rely on local law, contact TradeZella support in writing and reference the 14‑day cooling‑off/right to cancel for digital services.
- If TradeZella refuses, you may escalate to local consumer protection agencies for advice or complaint handling.
Customer experiences
Positive feedback
Many users praise TradeZella’s customer support responsiveness and the platform’s journaling, analytics and backtesting tools for improving trading discipline.
Examples of positive user comments and support praise are collected on the company’s review pages. Trustpilot reviews
Negative feedback
Users have reported recurring bugs (duplicate entries, formatting issues, backtest execution or replay errors) and occasional syncing or data accuracy problems.
Some customers comment that pricing feels high compared to perceived value and raise concerns about manual editability of journal stats affecting trust in screenshots.
Documentation checklist
Before you cancel
- Locate subscription receipts, invoices or payment confirmations (email or payment provider records).
- Note your subscription billing cycle, plan name and the email associated with the account.
At cancellation
- Save the cancellation confirmation (screenshot or email) after you cancel in Settings → Subscription.
- Export any journals, reports or data you want to keep before access ends.
Common mistakes
Expecting an immediate refund
Many users assume cancelling mid‑cycle will produce a refund; TradeZella’s policy and third‑party summaries indicate payments are final and refunds are not provided.
Check your billing cycle and plan terms before relying on a refund.
Downgrading instead of cancelling
Downgrading from Pro to Basic does not trigger refunds; remaining balance is applied to future billing cycles per the plan‑switch guidance.
Purchases made via app stores may require separate cancellation or refund requests through those stores.
Comparative recap
Key policy comparison
| Aspect | TradeZella policy | Notes / Practical effect |
|---|---|---|
| Cancellation method | Web: Settings → Subscription → "Cancel My Subscription" | Cancellation takes effect at end of current billing cycle. Official steps |
| Refunds | Generally no refunds; payments final | Apple/Google purchases may be subject to those platforms’ refund processes. Refund note |
| Downgrades | No refunds; remaining balance applied forward | Switching plans does not create pro‑rata refunds. Plan switch guide |
After cancelling
Immediate actions
- Save your cancellation confirmation and any export of journals or reports you need.
- Check your payment provider for any future charges and confirm auto‑renewal is off.
Help and follow‑up
- If you need the official cancellation steps, see TradeZella’s help article: How to cancel your subscription.
- For plan changes, see: How to switch your subscription plan.
- For refund queries and third‑party advice about platform refunds, see: Third‑party refund guidance and free trial/refund summary.
Address
Company address
TradeZella LLC principal mailing address (publicly available):
99 Buttonwood Road, Staten Island, NY 10304, United States
Legal or written notices
If you need to send formal notices or legal correspondence, use the principal mailing address above and follow up with TradeZella support through the web portal.
Keep proof of postage and copies of any correspondence for your records.
Verify a sent letter
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Written by Mbali Williams
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.
FAQ
To cancel your TradeZella subscription, sign in to the website, go to your profile, select Settings, then the Subscription tab, and click 'Cancel My Subscription'. Remember to keep proof of cancellation.
If you bought TradeZella through the Apple App Store or Google Play, you need to use your device’s subscription settings to cancel. Contact the respective platform's support if you need assistance.
After cancellation, your account will remain active until the end of the current billing cycle, and you will retain access to your journals and data until then. Export any important data before the subscription expires.
TradeZella generally does not offer refunds as payments are final. If you purchased through Apple or Google, you may need to follow their refund processes.
The Basic plan costs $29 monthly or $24 annually and includes 1 account, 1 GB storage, and limited features. The Pro plan costs $49 monthly or $33.25 annually and offers unlimited accounts and storage.