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I hereby notify you of my decision to terminate the contract relating to the Trainheroic service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trainheroic: Easy Method
What is TrainHeroic
Overview
TrainHeroic is a subscription-based platform for coaches and athletes to create, deliver and track training programs. It includes athlete-facing apps and a web-based coach dashboard.
The platform supports Marketplace purchases, Coach Plans, free trials and in-app purchases through app stores.
Core uses
Athletes use TrainHeroic to follow programs, log workouts and access tools like readiness and nutrition tracking. Coaches use it to program, deliver and manage clients.
Both free trial and paid subscription paths exist, with different cancellation and billing rules depending on where you subscribed.
How to cancel TrainHeroic
Cancel via TrainHeroic mobile app (Marketplace athlete subscription)
- Open the TrainHeroic mobile app and go to your profile.
- Tap Settings → My Training, then tap the trashcan icon beside the Team/Program you want to remove.
- Confirm cancellation. Access remains until the end of the current billing period and status shows "Cancel Pending".
Cancel Coach Plan (web) and other routes
- Log into your coach account on the web and click your profile image.
- Go to Billing Info → Cancel Plan and follow the confirmation prompts.
- Subscriptions purchased through Apple or Google Play must be cancelled in the Apple/Google account subscription settings, not in the TrainHeroic app.
What happens when you cancel
Access after cancellation
For Marketplace athlete subscriptions cancelled in the app, you retain access until the end of the current billing period unless you cancelled a free trial (see below).
For Coach Plans cancelled on the web, access continues until the end of the current billing cycle.
Data and renewals
Your account data and workout history typically remain intact after cancellation so you can re-subscribe later without losing history.
Automatic renewals stop at the end of the billing period once cancellation is processed; verify your account status to confirm.
Will I get a refund?
General refund policy
TrainHeroic does not offer refunds for previously paid subscription fees as a general rule. Refunds are not typically issued.
Requests due to extenuating circumstances may be considered at TrainHeroic’s discretion if you submit a detailed request to support.
Marketplace and store-specific exceptions
- Marketplace purchases after a free trial are usually not refundable to protect coaches’ intellectual property. Refunds may be made if programming is missing or clearly misdescribed; contact support with details.
- Marketplace subscriptions cancelled after purchase are not refunded. To be considered for a refund due to extenuating circumstances, submit a request within 24 hours of purchase; decisions are case-by-case.
- If you purchased via Apple in-app purchase, you must request any refund through Apple’s refund mechanisms.
TrainHeroic plans and pricing
Pricing overview
Below are the App Store listing prices for TrainHeroic in South Africa as listed for common plans and in-app items.
Prices are shown in South African rand (R) and reflect the App Store conversion for the region.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Athlete Pro - Monthly | R84.99 | Monthly | Access to Athlete Pro tools (StackUp, Readiness, Streaks, Nutrition) |
| Athlete Pro - Annual | R509.99 | Annual | Access to Athlete Pro tools (StackUp, Readiness, Streaks, Nutrition) |
| Yoke Squad (In-App Purchase) | R529.99 | One-Time | Access to Yoke Squad content/community |
| Catalyst Club | R529.99 | One-Time | Access to Catalyst Club content/community |
| MFLH | R519.99 | One-Time | Access to MFLH content/community |
| Jacked Street | R529.99 | One-Time | Access to Jacked Street content/community |
| HAMR Monthly | R529.99 | Monthly | HAMR Monthly subscription |
| THRIVE | R529.99 | One-Time | Access to THRIVE content/community |
| Delta Bravo | R529.99 | One-Time | Access to Delta Bravo content/community |
Your consumer rights in South Africa
Relevant legal protections
South African consumer protection laws, including the Consumer Protection Act (CPA), provide rights such as a cooling-off period and protection against unfair contract terms.
These laws require clear disclosure of automatic renewals and prohibit misleading billing practices.
How the law may apply to TrainHeroic
- If renewal disclosure was inadequate or cancellation mechanisms were unclear, you may have grounds under the CPA to dispute a charge.
- Digital service-specific limitations exist, so rights depend on the facts (misrepresentation, unclear terms, or unfair billing are strongest grounds).
Customer experiences
Positive feedback
Users praise TrainHeroic for a large movement library, easy programming and a clean, intuitive interface. Many coaches and clients report it is effective for group programming and onboarding.
Clients often find the athlete-facing app easy to use and helpful for tracking progress.
Negative feedback
Complaints include app instability such as freezes, login loops and lost workout data. Some users report difficulties cancelling App Store subscriptions.
Other issues described are typing/input lag, duplicate exercises in history, and missing fractional weight input options.
Documentation checklist
What to prepare before contacting support
- Account email and username used on TrainHeroic.
- Order ID, transaction date and payment method for the purchase.
- Name of coach, program or Marketplace item purchased.
Helpful attachments
- Screenshots of subscription status, billing charges and the program listing.
- Any correspondence with the coach or proof of missing/misdescribed programming.
Common mistakes
Thinking deleting the app cancels the subscription
Removing the TrainHeroic app does not cancel subscriptions bought through the App Store or Google Play.
Always cancel subscriptions through the app (Marketplace) or the respective store settings to stop renewals.
Expecting automatic refunds or immediate access removal
Users often assume cancellations trigger refunds or immediate access removal. Most paid subscriptions are non-refundable and access typically remains until the billing period ends.
If you cancel a free trial before it ends, access usually ends immediately - know which path you used when subscribing.
Comparative recap
Quick comparison
| Product / Purchase Type | How to Cancel | Refunds | Best for |
|---|---|---|---|
| Athlete (Marketplace via TrainHeroic app) | Profile → Settings → My Training → Trashcan icon | No refunds generally; extenuating cases considered | Athletes buying coach programming inside the app |
| Athlete (App Store / Google Play) | Cancel via Apple/Google subscription settings | Request refunds through Apple/Google; TrainHeroic does not control these | Users who subscribed through their device store |
| Coach Plan (Web) | Log into coach account → Profile image → Billing Info → Cancel Plan | No refunds for Coach Plans; access continues to cycle end | Coaches using the TrainHeroic coach dashboard |
How to use this table
Use the table to quickly identify where you purchased and the correct cancellation path. Match your purchase method before attempting cancellation or refund requests.
Keep proof of purchase and screenshots to support any disputes or special refund requests.
After cancelling
Immediate steps
- Verify your account status shows cancelled or "Cancel Pending".
- Check your bank or card statement to confirm future renewals do not occur after the billing period.
If problems continue
- Gather documentation (screenshots, receipts, dates) and contact TrainHeroic support through the app or your account settings.
- If charges persist and you purchased via Apple/Google, contact the respective store for billing disputes.
Address
Headquarters
TrainHeroic headquarters (registered address): 285 Century Place, Louisville, Colorado, 80027, United States.
This is the primary address listed in official company details; use in formal communications if required.
Contact notes
For account, billing or refund queries, use the in-app support or account settings to submit requests and include the documentation checklist items above.
If you need to escalate under South African consumer law, preserve all records and consider seeking local consumer protection advice.