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Cancellation Trustpilot: Easy Method
What is Trustpilot
Overview
Trustpilot is an online review platform that lets consumers publish reviews of businesses and enables companies to collect and manage customer feedback.
Business vs Consumer accounts
Trustpilot offers Business (paid and free) accounts with tools for review collection and analytics, and consumer reviewer accounts for individuals who write reviews.
How to cancel Trustpilot
If you bought directly from Trustpilot
- Email [email protected] at least 30 days before the end of your current subscription period.
- State your company name, account domain, and the subscription plan in the email.
- Keep the confirmation email from Trustpilot as proof of your cancellation request.
If you bought via a partner
- Contact the partner who sold the subscription and follow their cancellation terms and process.
- Review your partner contract or invoices to identify the correct contact and required notice period.
What happens when you cancel
Access and service period
When you cancel a Business subscription purchased directly, you retain access until the end of the current paid period.
No service interruption occurs mid-period provided the cancellation was submitted in time.
Data and account deletion
Deleting a Business account on a paid plan requires contacting Trustpilot directly; free-plan accounts can be deleted in account settings.
Consumer (reviewer) account deletion removes all reviews posted by that reviewer.
Will I get a refund?
Standard refund policy
Trustpilot’s standard terms state no refund or credit is provided on termination unless expressly specified in the contract.
Expect no automatic refund for the remainder of a paid period after cancellation unless an exception applies.
Exceptions and material breach
- If Trustpilot materially breaches the agreement (and does not remedy it within the required period) or the service becomes permanently unavailable, a pro‑rata refund for unused time may apply.
- Always request written confirmation if you believe you qualify for a pro‑rata refund and reference the applicable terms.
Trustpilot plans and pricing
Available plan tiers
Trustpilot publishes tier names and US$ pricing for Business plans; ZAR pricing is not published and must be requested from sales.
How to get local pricing
South African businesses should contact Trustpilot sales for a ZAR quote; prices will depend on exchange rates and account configuration.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Plus | US$259 - 299/month | Monthly (billed annually) | Basic review collection; 200 invitations/month; widgets; ad‑free profile; customize profile page |
| Premium | US$629/month | Monthly (billed annually) | Advanced widgets; 500 invitations/month; analytics; social assets; competitor benchmarking |
| Advanced | US$1,059 - 1,099/month | Monthly (billed annually) | Custom dashboards; 5,000 invitations/month; full analytics and customization; targeted widgets |
Your consumer rights in South Africa
Rights under Trustpilot’s terms
Under Trustpilot’s published terms, consumers may delete their reviewer account at any time; deletion removes all their reviews.
For businesses, the general terms state no refund or credit on termination unless otherwise specified in the contract.
Practical steps in South Africa
- Keep copies of invoices, contracts and written cancellation confirmations from Trustpilot as evidence.
- If you believe Trustpilot breached its terms, request remediation in writing and, if unresolved, ask for a pro‑rata refund referencing the terms.
Customer experiences
Positive feedback
Some users report SEO benefits and continued visibility of historical reviews even after account deletions.
Businesses value the exposure and structured review collection tools when they function as intended.
Negative feedback
- Users report slow or no response from support when cancelling or requesting refunds, even when notice was given.
- Complaints include unpublished legitimate reviews, perceived enforcement inconsistency, and pressure to purchase paid plans.
Documentation checklist
What to prepare before you cancel
- Account name and domain (e.g., yourcompany.trustpilot.com).
- Subscription plan name and billing period details.
- Last invoice(s) and proof of payment showing billing cycle dates.
What to keep after you cancel
- Confirmation email from Trustpilot acknowledging your cancellation request.
- Copy of any final invoice and written correspondence about refunds or pro‑rata adjustments.
Common mistakes
Missing the notice deadline
Not emailing [email protected] at least 30 days before the period end can result in the subscription auto‑renewing for another period.
Always check your renewal date and send your cancellation early to avoid unexpected charges.
Contacting the wrong party
If the subscription was sold via a partner, contacting Trustpilot directly may not cancel the contract; the partner must be involved per their terms.
Verify who sold you the plan (Trustpilot or a partner) before submitting a cancellation request.
Comparative recap
Quick comparison points
The table below summarizes key cancellation and refund differences for quick reference.
| Item | Trustpilot |
|---|---|
| Cancellation notice required | At least 30 days before period end when purchased directly |
| How to cancel | Email [email protected] (direct purchases); use partner process for partner purchases |
| Refund policy | No refund by default; pro‑rata refund possible for Trustpilot material breach |
| Account deletion | Paid Business accounts require contacting Trustpilot; free accounts can delete in settings; reviewers may delete anytime |
After cancelling
Confirmations to expect
Keep the cancellation confirmation email and any follow‑up from Trustpilot confirming end‑of‑period access or billing status.
If you do not receive confirmation within a reasonable time, follow up and keep records of all correspondence.
Useful official links
- Trustpilot Terms of Use and Sale for Businesses (Nov 2025)
- Delete your Trustpilot Business account (Help Center)
- Legal - Terms of use and sale (businesses)
Address
Contact email for cancellations
Email: [email protected]
Additional contact guidance
If your subscription was purchased through a partner, contact that partner for cancellation and billing queries per your contract.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Trustpilot subscription purchased directly, email [email protected] at least 30 days before the end of your current subscription period. Include your company name, account domain, and subscription plan in the email, and keep the confirmation email as proof.
If you purchased your Trustpilot subscription through a partner, you need to contact that partner directly and follow their cancellation terms and process. Check your partner contract or invoices for the correct contact information.
When you cancel your Trustpilot subscription, you will retain access until the end of your current paid period, provided you submitted your cancellation request in time. There will be no service interruption mid-period.
Trustpilot's standard policy states that no refund or credit is provided upon termination unless specified in your contract. You may request a pro-rata refund if Trustpilot materially breaches the agreement.
To delete your Trustpilot account after cancellation, you must contact Trustpilot directly if you have a paid Business account. Free accounts can be deleted in the account settings, while consumer reviewer accounts can delete their accounts anytime.