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I hereby notify you of my decision to terminate the contract relating to the Turnitin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Turnitin: Easy Method
What is Turnitin
Overview
Turnitin is a cloud-based service used mainly by educational institutions to check documents for similarity, support academic integrity, and improve writing feedback.
It includes products such as iThenticate for manuscript checks and institutional services (Similarity/Feedback Studio) that are typically provided via institutional licensing.
Who uses it
Universities, colleges, and publishers commonly use Turnitin to screen student work and manuscripts against a large database of sources.
Individual access is more commonly available via iThenticate purchases or through institutions rather than direct consumer subscriptions.
How to cancel Turnitin
If you access Turnitin through your institution
- Contact your institutional administrator (IT/Library/Academic Office) and request cancellation or account removal.
- Ask the administrator to contact Turnitin support or account manager if they require a contract change or termination.
If you purchased iThenticate or training directly
- For iThenticate purchases, review your purchase confirmation and the vendor instructions in your receipt; some purchases are single-use credits and may not auto-renew.
- For product training bookings, note that Turnitin’s Training Terms state training changes or cancellations do not qualify for refunds; see the official training terms for details: Turnitin Training Terms.
What happens when you cancel
Access and accounts
If an institution removes your access, you will no longer be able to submit or view similarity reports from that license.
Individual iThenticate accounts remain active only for the purchased submissions or period specified at purchase.
Data and submissions
Submissions and similarity reports may be retained by the institution or Turnitin according to their retention policies and your institution’s settings.
If you need removal of content from Turnitin’s repositories, request this via your institution or Turnitin support and provide account/submission details.
Will I get a refund?
Turnitin’s stated refund position
Turnitin’s official terms state there are no refunds for Product Training if changed or cancelled. See the training terms for the primary policy: Turnitin Training Terms.
Turnitin’s published guidance does not present a general consumer 14‑day automatic refund or withdrawal right for purchases.
Exceptions and what to do
- If you believe you are entitled to a refund (billing error, duplicate charge), contact the billing party listed on your invoice or your institution’s purchasing office promptly.
- For purchases made through a reseller or publisher, follow that seller’s refund/return policy and provide supporting documentation.
Turnitin plans and pricing
Note on institutional pricing
Turnitin’s Similarity/Feedback Studio and most institutional services are licensed via customised institutional quotes; public ZAR pricing is not provided.
Contact your institution or Turnitin sales for a quote for institutional licences.
iThenticate public pricing (examples)
| Plan | Price (approx) | 期間 | Features |
|---|---|---|---|
| iThenticate Single Submission | USD 125 (~ZAR 2,450) | Single (valid 12 months) | One manuscript (≤25,000 words), 5 revisions, no AI detection |
| iThenticate Multiple Submissions | USD 300 (~ZAR 5,880) | Multiple (up to 3 manuscripts), 12 months | Up to 3 manuscripts or one up to 75,000 words, 5 revisions, no AI detection |
| Similarity / Feedback Studio (institutional) | Contact for pricing | Contact | Institutional licence, custom quote, enterprise features |
Your consumer rights in South Africa
Key points about rights
There is no publicly available indication that Turnitin provides a statutory 14‑day cooling‑off period for its services; customers should verify with their institution or vendor.
Turnitin does not typically sell direct individual subscriptions for institutional products; access is commonly via institutional contracts or iThenticate credits.
Practical steps for South African consumers
- Check your purchase invoice and the seller (institution, reseller or Turnitin) for their stated refund and cancellation terms.
- If you believe consumer protection rights apply (e.g., faulty service or misrepresentation), raise the issue first with the vendor; keep records of correspondence and receipts.
Customer experiences
Positive feedback
Some South African reviews praise accuracy, ease of use, and useful visuals for similarity reports; see example reviews on GetApp and Capterra.
Example sources: GetApp South Africa and Capterra South Africa.
Negative feedback
Other users report false positives, perceived inaccuracy, and strict matching behaviour in Trustpilot global reviews.
See broader user complaints: Trustpilot.
Documentation checklist
Essential documents to prepare
- Purchase invoice or receipt with order number and date.
- Account username or email used for Turnitin/iThenticate.
- Institutional authorisation or proof of enrolment/employment if access is via an institution.
Optional supporting items
- Copies of correspondence with institutional admin or Turnitin support.
- Receipt of training booking or confirmation (if contesting a training charge).
Common mistakes
Assuming you can cancel directly
Many users try to cancel directly with Turnitin when access is controlled by their institution; institutional admins usually manage subscriptions and cancellations.
Always check with your institution first to avoid delays.
Expecting automatic refunds
Expecting a 14‑day automatic refund is a common mistake; Turnitin’s published terms show no general 14‑day withdrawal right for training or institutional services.
If you were charged via a reseller or third party, the refund terms of that seller will apply.
Comparative recap
Quick product comparison
| Plan | Price | 期間 | Main differences |
|---|---|---|---|
| iThenticate Single Submission | USD 125 (~ZAR 2,450) | Single (12 months) | One manuscript, limited revisions, aimed at individual researchers |
| iThenticate Multiple Submissions | USD 300 (~ZAR 5,880) | Multiple (12 months) | Multiple manuscripts up to limits, better for frequent independent authors |
| Similarity / Feedback Studio (institutional) | Contact for pricing | Custom licence | Institutional features, LMS integration, campus-wide access, custom quote |
After cancelling
Follow-up actions
Confirm in writing that your access has been removed and retain any confirmation emails or ticket numbers for your records.
If content removal from repositories is required, request it via your institution or Turnitin support and keep a record.
Helpful links
- Turnitin Training terms: https://www.turnitin.pt/terms-of-use-training
- How to purchase and product details: Turnitin purchase guide
- iThenticate user reviews (South Africa): GetApp • Capterra
- Global user feedback: Trustpilot
Address
Corporate correspondence
For formal notices or correspondence, Turnitin’s address used for contact is:
1920 Broadway #205, Oakland, California 94612, United States
How to use the address
Include your institution name, account details, and a clear statement of the action you request when sending formal correspondence.
Retain proof of posting and any delivery receipts for dispute resolution.