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Cancellation Unsubby: Easy Method
What is Unsubby
Overview
Unsubby is a service that helps users end unwanted subscriptions by generating and sending cancellation letters to service providers on their behalf.
The service collects the information you provide, sends the cancellation correspondence, and tracks confirmations from the provider.
What it does for you
Unsubby can draft and dispatch cancellation letters for App Store, Google Play and web subscriptions and monitor replies from the provider.
It positions itself as a removal-of-friction tool when direct cancellation is difficult or when providers are unresponsive.
How to cancel Unsubby
Using Unsubby’s service
- Go to the Unsubby cancellation form and complete the fields with your subscription details and evidence.
- Authorise Unsubby to send a cancellation letter on your behalf; they will send and track the correspondence for you.
- Wait for Unsubby to confirm receipt or a response from the provider; processing times vary by provider.
When to cancel directly instead
- Apple App Store: Unsubby can send a cancellation letter, but subscriptions in the App Store auto‑renew unless cancelled in the App Store itself. Cancelling via the App Store stops future charges but usually does not refund the current billing period.
- Google Play: You can cancel directly through Google Play (Settings → Payments & Subscriptions → Subscriptions). Cancellations normally take effect at the end of the billing cycle and are not prorated.
- Web subscriptions: For services hosted on web platforms (Shopify, streaming sites, etc.), Unsubby can send a cancellation letter and follow up; you keep access until the paid period ends.
What happens when you cancel
Access and service period
Most cancellations stop future renewals but do not immediately remove access for the current paid period.
You typically retain the service until the end of the billing cycle or paid term, depending on the provider’s policy.
Tracking and provider response
Unsubby tracks confirmations after sending the cancellation letter and reports back when a provider acknowledges the cancellation.
Processing times vary by provider; some confirm quickly while others may take longer or require follow-up.
Will I get a refund?
Unsubby’s own refund policy
Unsubby offers a 100% refund of the fee you paid to Unsubby if you are not satisfied with their service; this refund covers only Unsubby’s service charge.
Requests for refunds of Unsubby’s fee should be made to Unsubby per their stated policy and are separate from subscription refunds from the original provider.
Refunds from the subscription provider
- Refunds of the underlying subscription charge depend on the original provider’s refund policy and applicable consumer law.
- There is no blanket statement from Unsubby guaranteeing a 14‑day cooling‑off refund; refunds depend on the provider or local legislation.
Unsubby plans and pricing
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Cancellation Letter Service | €11.95 | One-time | Unsubby sends the cancellation letter on your behalf and tracks confirmations |
Notes on pricing
Public pricing appears to be shown in Euros; no localized ZAR pricing for South Africa is published.
If you need pricing in ZAR or local payment options, check directly with Unsubby for updated information.
Your consumer rights in South Africa
Relevant South African protections
South Africa’s Consumer Protection Act provides specific rights, including cooling‑off for certain transactions and protections against unfair practices.
These rights may apply to digital subscriptions depending on the circumstances and the type of sale.
How this affects cancellations via Unsubby
- Unsubby’s 100% refund covers only its own fees and does not guarantee refunds from third‑party providers.
- For refunds or statutory cooling‑off rights, rely on the original provider’s terms or consult South African consumer law for your specific case.
Customer experiences
Positive feedback
Many users report that Unsubby is easy and quick to use, describing cancellations as straightforward and worth the fee when providers are hard to reach.
Some users say Unsubby successfully stopped unwanted recurring charges after direct attempts had failed.
Negative feedback
Complaints include reports of difficulty completing cancellations, repeated attempts without success, or feeling trapped in a loop while being charged fees.
Some users report unclear subscription terms or problems contacting support and have described the experience as unsatisfactory.
Documentation checklist
Required documents
- Proof of the subscription (receipt, order confirmation, or subscription email)
- Account identifiers (email, username, subscription ID)
- Payment proof (bank or card statement showing the recurring charge)
Helpful extras
- Screenshots of subscription pages or hidden renewal terms
- Previous communication with the provider about cancellation attempts
- Dates of first charge and last charge, and billing cycle details
Common mistakes
Mistakes when cancelling
Assuming a cancellation is complete without receiving confirmation can allow charges to continue.
Not keeping evidence of cancellation requests or confirmation emails makes disputes harder to pursue.
Mistakes about refunds and timing
Expecting a prorated refund in every case is risky; many providers only stop future charges and do not refund the current period.
Relying solely on a third party to cancel without checking the provider’s account settings (for App Store/Google Play) can leave auto‑renewal active.
Comparative recap
Summary table
| Feature | Unsubby | Direct cancellation |
|---|---|---|
| Who performs cancellation | Unsubby sends a cancellation letter and tracks responses | You cancel via the provider’s account or app store settings |
| Refunds | Unsubby refunds only its own fee if eligible | Refunds depend on the provider’s policy and local law |
| Best for | When provider is unresponsive or cancellation is difficult | When immediate account control is needed (e.g. App Store, Google Play) |
Key differences
Use Unsubby if you prefer a delegated, tracked approach to difficult cancellations.
Cancel directly with the provider or through app stores for faster control over auto‑renewal and immediate account changes.
After cancelling
What to check immediately
- Confirm you received a cancellation acknowledgement from the provider or Unsubby.
- Monitor your bank or card statements for any further charges over the next billing cycle.
Next steps if charges continue
Contact the provider with your cancellation evidence and request a refund if applicable under their policy or local law.
If necessary, keep records and consider lodging a complaint with South African consumer protection authorities or your payment provider for disputed charges.
Address
Registered address
Wilhelminaplein 1‑40, 3072 DE Rotterdam, South Holland, Netherlands.
This is the company’s registered physical address as publicly listed.
Mailing and correspondence
Unsubby uses a UK PO Box as a mailing recipient for cancellation correspondence in some cases.
If you need a postal address for correspondence, refer to the contact options provided when you submit a cancellation request through the service.
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Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.
FAQ
The Unsubby cancel service costs €11.95 for a one-time cancellation letter service, which includes sending the letter on your behalf and tracking confirmations.
Unsubby sends the cancellation letter to the provider and monitors for responses, reporting back to you when the provider acknowledges the cancellation.
Yes, Unsubby offers a 100% refund of their service fee if you are not satisfied, but this does not include refunds from the subscription provider.
You should cancel directly if your subscription is through the Apple App Store or Google Play, as these platforms require cancellation through their settings to stop future charges.
Most cancellations stop future renewals but you typically retain access to the service until the end of the current billing cycle, depending on the provider's policy.