What is Unsubby
Overview
Unsubby is an online service that helps users cancel subscriptions by generating and optionally sending a formal cancellation letter to the provider on your behalf.
How it works in brief
After you provide details and pay a nominal fee, Unsubby creates and can dispatch a cancellation letter, track the provider's response, and send you confirmation once the letter is sent.
How to cancel Unsubby
Using the Unsubby web service
- Visit the Unsubby cancellation page and choose the service or subscription you want to cancel.
- Enter your subscription details (account/email, provider name, subscription ID) and any supporting info requested.
- Pay the nominal fee and confirm - Unsubby will generate and optionally send a cancellation letter on your behalf and notify you when sent.
Special notes for App Store and Google Play
- For Apple App Store subscriptions: Unsubby can send a letter, but you must cancel via Apple Settings → Subscriptions to stop auto-renewal.
- For Google Play subscriptions: Unsubby can send a letter, but the recommended method is to cancel directly via Google Play Settings → Payments & subscriptions → Subscriptions.
What happens when you cancel
Service action and confirmation
Unsubby generates a formal cancellation letter and, if you requested sending, dispatches it to the provider and tracks responses.
Access and renewal timing
In most cases you retain access until the end of the current billing cycle; auto-renewal will not be prevented unless you cancel directly with the provider when required (for example, Apple or Google Play).
Will I get a refund?
Refunds from Unsubby
Unsubby offers a 100% refund guarantee for the fee you paid to Unsubby for the cancellation letter if you are not satisfied with their service.
Refunds from subscription providers
- Refunds for charges by the subscription provider (Apple, Google Play, or a merchant) depend on that provider's refund policies.
- Apple and Google Play typically do not provide prorated refunds - cancelling early generally leaves access until the paid period ends without a prorated return.
- Unsubby's refund guarantee applies only to Unsubby fees and does not control provider refund outcomes.
Unsubby plans and pricing
Current public pricing
No publicly available INR pricing for Unsubby in India for 2024/2025 was found in verified sources.
How to get pricing
Contact Unsubby via their website for the latest pricing and country-specific options.
| Plan | Details | Price |
| Standard cancellation letter | Generates and optionally sends a formal cancellation letter; tracking and confirmation included | Contact for pricing |
Your consumer rights in India
Applicable laws and remedies
If Unsubby fails to deliver the service as promised or refuses refunds under its stated policy, you may have recourse under Indian consumer protection law, notably the Consumer Protection Act, 2019.
Practical steps for redress
- Contact Unsubby first and retain records of communications and receipts.
- If unresolved, file a complaint with the National Consumer Helpline (NCH) or the district Consumer Disputes Redressal Commission.
- For disputes over charges by Apple or Google, use the respective store grievance mechanisms and follow their dispute processes.
Customer experiences
Positive feedback
Many users on review platforms report that Unsubby simplifies and speeds up cancelling subscriptions and appreciate the straightforward interface.
Negative feedback and issues reported
Other users have complained about unexpected or recurring charges from Unsubby itself, difficulties cancelling Unsubby's service, delays in receiving refunds, and poor customer support.
Documentation checklist
Essential documents to prepare
- Account identifier or subscription ID (provider account/email).
- Payment receipts or bank/card transaction details showing recurring charges.
- Screenshots of the subscription page, renewal date, or billing statements.
Optional but helpful items
- Terms of service or subscription confirmation email from the provider.
- Previous correspondence with the provider regarding cancellation or refund requests.
Common mistakes
Assuming Unsubby cancels platform-managed subscriptions
Many users assume a cancellation letter sent by Unsubby will stop auto-renewal for Apple or Google Play subscriptions. This is not sufficient - you must cancel inside Apple or Google settings to stop auto-renewal.
Expecting provider refunds automatically
Assuming Unsubby can force a provider to issue a prorated refund is a common mistake. Provider refunds follow the provider's policies, not Unsubby's refund guarantee for its own fee.
Comparative recap
Quick comparison points
The table below summarizes key differences between using Unsubby and cancelling directly with providers like Apple or Google Play.
| Feature | Unsubby | Cancel directly (Apple / Google Play) |
| Method | Generates/sends cancellation letters for a fee; tracks responses | Cancel via store settings (Settings → Subscriptions) |
| Stops auto-renewal | May not stop auto-renewal for platform-managed subscriptions; letter only | Immediate stop of auto-renewal when cancelled in Apple/Google settings |
| Provider refunds | Unsubby refund applies only to its fee; provider refunds subject to provider policy | Refunds depend on provider/store policy; typically no prorated refunds |
| Ease for complex providers | Helpful when provider has difficult cancellation process | Direct but sometimes hard to navigate for non-standard providers |
After cancelling
Immediate checks
Keep confirmation from Unsubby and verify your bank or card statements for any further charges in the next billing cycle.
Where to get help or report problems
Address
Postal address
PO Box 786, UB3 9TR Hayes, Middlesex, United Kingdom
Notes
Keep copies of all sent correspondence and receipts. Use the verified links above for official Unsubby information and for templates or reference materials.