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Cancel USCREEN
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Uscreen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Uscreen: Easy Method
What is Uscreen
Overview
Uscreen is a subscription-based video-on-demand (VOD) platform that helps creators and businesses sell, manage, and distribute video content directly to audiences.
Core use
It provides tools for subscriptions, analytics, customization, and audience engagement so publishers can run their own branded streaming service.
How to cancel Uscreen
App Store (Apple) cancellations
- Open your device Settings or the App Store app and view your subscriptions.
- Find the Uscreen-related subscription and tap Cancel Subscription.
- Note: Uscreen cannot cancel in-app Apple subscriptions on your behalf.
Google Play Store cancellations
- Open the Google Play app, go to Menu → Subscriptions, and select the Uscreen subscription.
- Tap Cancel subscription and follow the prompts to confirm.
- Note: Uscreen cannot cancel subscriptions purchased through Google Play.
Web / Uscreen account cancellations
- Growth plan customers: sign in to your Uscreen dashboard and cancel from the Billing section.
- Plus or App Essentials customers: contact your Customer Success Manager to request cancellation.
- If unsure which plan you have, check your dashboard billing area or account settings before requesting cancellation.
What happens when you cancel
Access and service period
When you cancel a subscription, your Uscreen account remains active until the end of the current billing period.
You retain access to paid content through that paid period; access is not cut immediately on cancellation.
Data retention
Uscreen retains account data for a limited time after cancellation. Data is typically retained for 60 days post-cancellation.
If you return within the retention window you may be able to restore your account without loss of data.
Billing and renewals
No further billing occurs after cancellation takes effect at the end of the billing period.
For in-app store subscriptions (Apple, Google), billing and renewals are managed by the store and must be cancelled there to stop future charges.
Will I get a refund?
In-app purchases (App Store, Google Play, etc.)
- Refund requests for subscriptions purchased through app stores must be made directly to the respective store (Apple, Google, Amazon, Roku).
- Uscreen cannot process refunds for in-app purchases or cancel those subscriptions for you.
Web purchases via Uscreen (Stripe, PayPal)
- Web purchases can be refunded via the Sales/Invoices page in your Uscreen dashboard by the publisher.
- Uscreen does not support direct partial refunds; partial refunds must be handled through the payment processor (e.g., Stripe or PayPal).
- Refund timing depends on the payment provider and may take approximately 10 to 30 days to appear.
Publisher terms and exceptions
Uscreen’s Publisher Terms state that all fees are non-refundable and there are no credits for unused time within a billing period.
However, local consumer protection law in South Africa may provide additional rights in certain cases where services are deficient or misleading.
Uscreen plans and pricing
Overview
Official Uscreen pricing is published in USD. Local ZAR prices for South Africa are not publicly fixed and are set by store owners if they use localized pricing.
If you need exact South African pricing, contact Uscreen or your account manager for a quote.
Contact for details
| Plan | Price | Notes |
|---|---|---|
| Growth | Contact for pricing | Can cancel via Billing dashboard |
| Plus | Contact for pricing | Cancellation via Customer Success Manager |
| App Essentials | Contact for pricing | Cancellation via Customer Success Manager |
Your consumer rights in South Africa
Consumer Protection Act (CPA) and digital content
South African consumers may have rights under the Consumer Protection Act for digital goods and services, including cooling-off or refund rights in certain circumstances.
This can apply if the service was unsolicited, materially different from what was advertised, or defective in delivery.
When platform policy may be overridden
Although Uscreen’s public policy states fees are non-refundable, local law can supersede contractual terms where consumer protection applies.
If you believe the service failed to meet advertised standards, you may be entitled to remedies despite the publisher’s stated refund policy.
Customer experiences
Positive feedback
Many users praise Uscreen for being user-friendly and offering strong customization, analytics, and professional branding options.
Users often note helpful marketing tools and responsive support in positive reviews.
Negative feedback
Some customers report functional issues such as notification handling problems and wish for improved reliability.
Other complaints mention technical support responsiveness and higher costs that can challenge smaller businesses.
Documentation checklist
What to gather before contacting support
- Account email and username used with Uscreen.
- Proof of purchase: invoice, receipt, or order confirmation.
- Billing period start/end dates and plan name (Growth/Plus/App Essentials).
- For in-app purchases: App Store or Google Play order ID and purchase receipt.
- Any correspondence with support or screenshots of the issue.
Why this matters
Having clear documentation speeds up support responses and strengthens any refund or dispute requests.
Include dates and concise descriptions of the problem when you contact the platform or your payment provider.
Common mistakes
Assuming Uscreen can cancel app-store subscriptions
A frequent error is expecting the Uscreen publisher to cancel an Apple or Google subscription for you.
App-store subscriptions must be cancelled in the store account where they were purchased.
Expecting immediate refunds or partial refunds
Many users assume cancellation triggers immediate refunds; Uscreen’s terms generally disallow refunds and partial refunds often need payment-processor action.
Also, missing the end-of-billing-period timing can lead to unexpected extra charges if cancellation is not done in time.
Comparative recap
Quick comparison
| Context | Who cancels | Refund route | Notes |
|---|---|---|---|
| App Store (Apple) | User via device/App Store settings | Request from Apple | Uscreen cannot cancel or refund |
| Google Play Store | User via Google Play app | Request from Google Play | Uscreen cannot cancel or refund |
| Web / Uscreen account | User (Growth plan) or Customer Success Manager (Plus/App Essentials) | Issuer via Sales/Invoices; payment processor handles payment refunds | Account active until period end; data retained 60 days |
After cancelling
What to check immediately
Confirm cancellation in the place you made the purchase: App Store, Google Play, or your Uscreen dashboard.
Save receipts, cancellation confirmations, and any relevant screenshots for your records.
Re-activation and next steps
If you plan to return, note that some data may be restorable within the retention window; contact your account manager for re-activation details.
For unresolved refund issues, contact your payment provider or pursue consumer-protection options in South Africa if necessary.
Address
Headquarters
12358 Parklawn Dr, Suite 317, North Bethesda, Maryland 20852, US
Customer support
For plan or account-specific cancellation help, contact your Customer Success Manager or the support channel provided in your Uscreen dashboard.
If you are unsure who to contact, use the support option inside your account or the contact information supplied by your publisher or account representative.