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Cancel VEED
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Veed service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Veed: Easy Method
What is Veed
Overview
Veed is an online video-editing platform that aims to make video creation simple without advanced technical skills. It offers features such as subtitles, text-to-speech, screen recording and basic editing tools.
Where it runs
Veed is primarily web-based and also offers mobile in-app purchases known as "Mobile PRO" through the App Store and Google Play. Plans and some features can differ between web and mobile environments.
How to cancel Veed
Cancel on the Web
- Log into your account at veed.io.
- Go to Workspace → Billing.
- Turn off auto-renewal and complete the cancellation questionnaire.
- Cancel at least two business days before renewal to avoid the next charge.
Cancel on Mobile (App Store / Google Play)
- Cancel subscriptions via the App Store or Google Play subscription settings or within the app's subscription controls.
- If in-app cancellation fails, contact VEED support via the app chat or email for assistance.
What happens when you cancel
Access and features
Cancellation will stop future automatic renewals but typically does not immediately remove access for the remainder of the paid period.
Your ability to export or use Pro features may continue until the current billing period ends, depending on the plan and platform.
Billing and data
Cancelling stops future charges but does not automatically trigger a refund.
Your projects and account data generally remain available; export important files before your access level changes to avoid surprises.
Will I get a refund?
14-day consumer change-of-mind (unused service)
- If you are a consumer (not using VEED for business) you may be eligible for a full refund within 14 days of subscribing, provided you have not used any service.
- Any use of the service (for example uploading, editing, downloading, or adding subtitles) typically voids this right to a full refund.
General refund rules
- VEED is not obliged to offer refunds if the service has been used; cancellation alone does not guarantee a refund.
- Refunds for partial use or disputes are not assured and may be handled case by case by VEED support.
Veed plans and pricing
Available mobile pricing (South Africa)
The App Store shows Mobile PRO one-time/in-app purchase prices in South African Rands (examples): R119.99, R149.99, R199.99, R499.99, R599.99, R699.99, R799.99.
Exact recurring monthly or annual desktop/web pricing in ZAR could not be found in the verified data.
Contact for exact web pricing
If you need exact desktop/web pricing in ZAR, contact VEED sales or check your account billing section as web pricing appears to use USD globally.
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Mobile PRO (App Store, South Africa) | R119.99 - R799.99 (various one-time/in-app prices) | One-time / in-app | Pro mobile features: clean audio, 4K/HDR support, watermark-free exports, transcripts, auto-zoom |
| Desktop / Web plans | Contact for pricing | Contact for pricing | Web features vary; billing often shown in USD |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumers generally have a 7-day cooling-off right under the Consumer Protection Act (CPA) for online subscriptions or services.
VEED’s 14-day unused-service refund policy may extend beyond the statutory minimum where applicable.
Escalation and unfair terms
- Unfair contract terms, misleading automatic renewal disclosures or denial of statutory rights can be raised under the CPA.
- If you cannot resolve a dispute with VEED, you may escalate to the National Consumer Commission in South Africa.
Customer experiences
Positive feedback highlights
- Users praise Veed for ease of use, subtitle tools, text-to-speech and suitability for e-learning.
- The web-based editor is convenient for quick edits and accessible from any computer.
Negative feedback highlights
- Reports include bugs, glitches, lost work, slow or poor-quality AI features and perceived high pricing.
- Some users report poor or unresponsive customer support and difficulties obtaining refunds despite limited use.
Documentation checklist
What to gather before contacting support
- Account email and username used for the subscription.
- Order or receipt ID, purchase date and billing method.
- Platform used for purchase (web, App Store, or Google Play).
Evidence and follow-up items
- Screenshots of billing page, subscription settings and renewal date.
- Evidence of limited or no usage if claiming a 14-day unused-service refund.
- Copies of any correspondence with VEED support and bank/credit card statements showing charges.
Common mistakes
Timing and renewal
Waiting until the renewal date to cancel can cause an unexpected charge; VEED requires cancellation at least two business days before renewal to avoid the next charge.
Always check the exact renewal date in your billing settings and allow time for processing.
Assuming cancellation equals refund
Many users assume cancelling automatically triggers a refund; in VEED’s terms, cancellation stops future charges but does not guarantee a refund.
If you expect a refund under the 14-day unused-service rule, document that no service was used and request the refund promptly.
Comparative recap
Overview of key differences
The table below summarizes cancellation, refund likelihood, pricing visibility and support across web and mobile channels.
Quick decision aid
Use this recap to decide whether to cancel via web or through your app store and what evidence to prepare.
| Aspect | Web (veed.io) | Mobile (App Store / Google Play) |
|---|---|---|
| How to cancel | Workspace → Billing → Turn off auto-renewal + questionnaire | Cancel via App Store/Google Play subscription settings or in-app controls |
| Refund likelihood | Full refund possible within 14 days only if unused; otherwise unlikely | Subject to app store policies and VEED’s unused-service rule; contact support if issues |
| Pricing visibility | Web pricing often shown in USD; ZAR rates unclear | Mobile PRO shows one-time/in-app ZAR prices (R119.99 - R799.99) |
| Support reliability | Mixed reports: some users report slow or unhelpful support | If in-app cancellation fails, users are advised to contact VEED support |
After cancelling
What to do immediately
- Save and export important projects and assets before your access level changes.
- Keep receipts, screenshots and any confirmation of cancellation for at least one billing cycle.
If you need more help
If cancellation or refund requests are refused and you believe you are entitled to a remedy, escalate through VEED support channels and retain written records.
For unresolved consumer disputes in South Africa, consider contacting the National Consumer Commission for guidance under the Consumer Protection Act.
Address
Registered office
Veed Limited, 320d High Road, Benfleet, Essex SS7 5HB, England.
How to use the address
You can include this postal address if you need to send formal correspondence or a written cancellation notice by post.