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I hereby notify you of my decision to terminate the contract relating to the Venngage service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Venngage: Easy Method
What is Venngage
Overview
Venngage is a web-based design platform for creating infographics, reports, presentations and other visual content. It offers templates, drag-and-drop tools, and team features aimed at non-designers and teams.
Primary uses
Users choose Venngage to produce marketing visuals, internal reports, social graphics and branded documents without specialist design software. Plans range from free to Business and Enterprise tiers.
How to cancel Venngage
Cancel via the web (recommended)
- Log into your Venngage account.
- Go to My Account → Subscription.
- Choose Cancel Subscription and confirm the cancellation.
- You will retain paid features until the end of your current billing cycle.
- Official instructions: Venngage - Canceling your Subscription.
App Store / Google Play considerations
- Venngage’s Help Center does not provide explicit App Store or Google Play cancellation steps.
- If you subscribed via Apple or Google, check your device’s subscriptions area and the App Store/Google Play billing settings to cancel.
- Contact Venngage support if you are unsure which channel billed you.
- Account email and username used to subscribe.
- Order or invoice number and date of purchase.
- Payment method and billing receipts (screenshots if needed).
- Records of exports or downloads made during the billing cycle.
- Any support tickets or chat transcripts with Venngage staff.
- Venngage may refuse refunds if exports/downloads occurred; evidence helps your case.
- Clear documentation speeds up support responses and refund evaluations.
- Export and download any designs you need before your billing cycle ends.
- Save receipts and a copy of the cancellation confirmation for your records.
- If you need a refund, submit a request promptly and include evidence of purchases and export history.
- How to cancel your subscription
- Venngage refund policy
- Venngage Terms of Service
- Capterra (South Africa) reviews
What happens when you cancel
Access and billing
After cancellation you keep paid features until the end of your current billing cycle, as stated in Venngage’s cancellation instructions.
Auto-renewal is stopped; your subscription will not renew after the current paid period ends.
Account data and exports
Public documentation confirms retention of paid features through the billing cycle but does not detail automatic deletion of account data.
Exports and downloads are relevant for refunds; Venngage may refuse refunds if exports/downloads occurred during the billing cycle. See the refund policy for details.
Will I get a refund?
Refund policy summary
Venngage states it may honour “any reasonable refund requests” made within 30 days of the original transaction, provided no exports or downloads occurred during the billing cycle.
Refunds are typically processed within 5 - 10 business days when approved.
Exceptions and Terms of Service
Venngage’s Terms of Service state that if a user cancels their account, no refunds are issued for unused time, credits, or any portion of the service in many cases.
Because policy language can conflict, keep records and raise refund requests quickly. Refer to Venngage’s official pages: Refund Policy and Terms of Service.
Venngage plans and pricing
Pricing overview
Official Venngage pricing is listed in USD. The ZAR equivalents below are approximate and depend on exchange rates at the time of payment.
Plan table
| Plan | Price (approx. ZAR equivalent) | Period | Key features |
|---|---|---|---|
| Premium (annually billed) | ≈ ZAR equivalent of USD 10/month | Monthly (billed annually) | Unlimited designs, 50 image uploads, premium icons/widgets, PNG/Hi‑Res PNG export, private sharing, email & chat support |
| Premium (monthly billed) | ≈ ZAR equivalent of USD 19/month | Monthly | Same as annually billed Premium |
| Business (annually billed) | ≈ ZAR equivalent of USD 24/month per user | Monthly (billed annually) | All Premium features plus PDF & PPT export, brand kits, team sharing, folders, priority support |
| Business (monthly billed) | ≈ ZAR equivalent of USD 49/month per user | Monthly | Same as Business annually billed |
| Enterprise | Contact for pricing (starting at USD 499/month for 10+ users) | Monthly | Dedicated account manager, advanced security and onboarding, all Business features |
Your consumer rights in South Africa
Cooling-off and local law
Under South African law, the Consumer Protection Act provides a 7‑day cooling‑off period for direct marketing sales in many cases.
Digital services and subscriptions may not always fall within the direct marketing scope; applicability depends on how the sale was made.
How Venngage’s policy compares
Venngage offers a 30‑day reasonable refund window in its policy, which generally exceeds the 7‑day minimum for direct marketing sales.
However, Venngage’s Terms of Service include clauses that can restrict refunds (for example, if you cancel your account), so statutory rights and contract terms should both be considered.
Customer experiences
Positive feedback
Reviewers praise Venngage for ease of use, wide template selection, versatile features, and responsive live‑chat support.
See summaries and user ratings on Capterra and Trustpilot for local and international feedback.
Negative feedback
Common complaints include difficulties obtaining refunds, perceived misleading advertising, and free‑tier restrictions such as export limitations and forced branding.
For user reviews, consult: Capterra (South Africa), Trustpilot, and GetApp reviews.
Documentation checklist
What to gather before contacting support
Why this matters
Common mistakes
Assuming automatic refund eligibility
Example: cancelling and expecting a pro‑rata refund without checking Venngage’s refund policy or Terms of Service.
Always read the refund policy and Terms before assuming you will receive money back.
Forgetting in‑app or third‑party subscriptions
Example: subscribing via Apple or Google and only cancelling the Venngage web account; the App Store/Google Play subscription may continue to bill.
Check your device’s subscription settings and the original payment source before concluding cancellation is complete.
Comparative recap
At-a-glance comparison
| Plan | Approx. price (ZAR equivalent) | Period | Main export options | Team features |
|---|---|---|---|---|
| Premium (annually billed) | ≈ ZAR of USD 10/month | Monthly (billed annually) | PNG / Hi‑Res PNG | Limited (private sharing) |
| Premium (monthly billed) | ≈ ZAR of USD 19/month | Monthly | PNG / Hi‑Res PNG | Limited (private sharing) |
| Business (annually billed) | ≈ ZAR of USD 24/month per user | Monthly (billed annually) | PDF & PPT export + PNG | Brand kits, folders, team sharing, priority support |
| Business (monthly billed) | ≈ ZAR of USD 49/month per user | Monthly | PDF & PPT export + PNG | Full team features |
| Enterprise | Contact (from USD 499/month for 10+ users) | Monthly | PDF, PPT, advanced export options | Dedicated manager, security, onboarding |
Key takeaway
Choose Premium for individual advanced export needs, Business for team and brand controls, and Enterprise for large organisations requiring dedicated support and security.
After cancelling
Immediate next steps
Helpful official links
Address
Legal / formal address
Venngage lists a legal address used for notices and correspondence as: 101 College Street, Suite 230, Toronto, ON, M5G 1L7, Canada.
Contacting support
For account-specific questions, log into your account and use Venngage’s support channels or the Help Center articles linked above.