Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Veo: Easy Method
What is Veo
Overview
Veo is a software and camera system for sports teams and coaches that automates video capture and provides analysis tools to improve training and performance.
The service includes hardware options (camera) and subscription plans for cloud storage, video processing and analysis features.
Main uses
Teams use Veo to record matches and training sessions without a camera operator and to access automated highlights and analytics.
Coaches use the platform to review footage, share clips with players and track performance over time.
How to cancel Veo
Primary cancellation method
- Contact Veo support to request cancellation. Submit a request under "Subscription cancellation" via Veo support (support.veo.co).
- If you purchased a Veo camera bundled with a subscription, you must cancel within the allowed window (see refunds and limits below).
Notes on app stores and other channels
- No explicit in-app cancellation procedure was documented in Veo’s Terms or Help Center for App Store / Google Play purchases.
- If you subscribed via a mobile app store, also check the App Store or Google Play subscription settings and your store purchase records for cancel options.
What happens when you cancel
Access and renewal
After you submit a cancellation request, your subscription will be scheduled to stop at the end of the current paid period unless a refund is approved under the 30-day policy.
Renewals and prepaid periods beyond the initial cancellation window are generally non-refundable.
Data and hardware
Access to cloud features and new uploads will end according to your remaining paid time and Veo's account policies.
If your cancellation relates to a hardware + subscription bundle, Veo requires the return of the hardware before processing refunds in the cancel window.
Will I get a refund?
Standard refund policy
- Veo provides a 30-day right to cancel new subscriptions (including bundled camera purchases) from the activation date.
- Refunds are processed within 30 days of an approved cancellation request, and hardware must be returned before refund processing.
Exceptions and limits
- Renewals, prepaid periods and hardware purchases are generally non-refundable outside the 30-day cancellation window.
- Cancellation for bundled camera purchases must occur within 30 days of subscription activation, and not later than 12 months after camera delivery.
Veo plans and pricing
Pricing availability
No public, verifiable pricing details were available in the provided sources at the time of this guide.
Contact Veo directly for current plan and price information.
How to get pricing
Request a quote from Veo sales or check your account dashboard for plan options and local pricing.
If you need confirmation before purchase, ask Veo support for a written summary of costs and billing cycles.
| Plan | Period | Price |
|---|---|---|
| Standard | Contact for pricing | Contact for pricing |
| Pro | Contact for pricing | Contact for pricing |
| Enterprise | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
What Veo’s policy says
Veo’s terms include a 30-day right to cancel new subscriptions and bundled purchases from activation, with refund and return requirements.
Their policy also states that renewals and prepaid periods are normally non-refundable beyond that cancellation window.
South Africa-specific notes
Veo’s publicly referenced policies did not explicitly cite South African consumer protections or the South African Consumer Protection Act.
If you are in South Africa and need assistance, consider contacting local consumer protection bodies or your payment provider for chargeback guidance if problems cannot be resolved with Veo.
Customer experiences
Positive feedback
Some customers reported prompt, courteous service and successful issue resolution, and praised the camera system and video quality.
Examples of positive reviews exist on third-party review platforms.
Negative feedback
Other customers complained about support responsiveness, billing before invoicing, video quality concerns and difficulty getting issues resolved.
For a sample of user reviews, see this review collection: Veo on Trustpilot.
Documentation checklist
What to prepare before contacting support
- Account email and username used with Veo.
- Subscription activation date and proof of purchase or invoice.
- Order number and camera serial number (if applicable).
Documents to keep for refunds or disputes
- Record of your cancellation request and any support ticket numbers.
- Proof of hardware return (tracking number and courier receipt).
- Bank or card statements showing the charge you are disputing.
Common mistakes
Missing required information
Not providing activation dates, order numbers or the camera serial can delay cancellation and refund processing.
Always include clear proof of purchase and the relevant account details in your support request.
Assuming app-store cancellation covers everything
Some users assume cancelling in App Store / Google Play automatically cancels Veo’s service; Veo’s documented support route is to contact Veo support directly.
If you subscribed via an app store, check both the store and Veo support to ensure the subscription is fully cancelled.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund points to help you decide next steps.
How to use this table
Use the table to check whether you are within the refund window and what actions (support contact, hardware return) are required.
| Feature | Veo |
|---|---|
| Cancellation method | Contact Veo support (submit "Subscription cancellation") |
| Refund window | 30 days from activation (requires hardware return for bundles) |
| Renewal refunds | Generally non-refundable |
| Proof required | Purchase details, activation date, hardware return proof |
After cancelling
What to check
Keep confirmation of your cancellation and monitor your bank or card account for the refund (if eligible) within the stated processing window.
Keep courier tracking and return receipts until your refund is confirmed.
Where to get help
Contact Veo support directly via their support portal (support.veo.co) for account-specific actions and returns.
For community feedback or to read other customers’ experiences, see: Veo reviews on Trustpilot.
Address
Head office
Veo (headquarters): 6c Aldersrogade, Copenhagen, Capital Region, 2100, Denmark.
Contact reminder
For cancellations or support requests, submit a ticket via Veo support (support.veo.co) and include the documentation checklist items listed above.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.