Cancellation Veo: Easy Method

What is Veo

Overview

Veo is a sports video analytics platform that records, processes, and analyses team performance using AI-driven tools.

The service operates on subscription plans that provide credits, processing quality levels, and support tiers for teams and organisations.

Primary uses

Coaches and clubs use Veo to capture matches, generate highlights, and access editing and analysis features.

Subscriptions control processing quality, credits, and commercial licensing for usage and distribution.

How to cancel Veo

Cancel via Help Center (recommended)

• Clubhouse Admin submits a cancellation request via Veo Help Center: "Submit a request".
• Choose category "Subscription management & Payment and billing" then select "Subscription cancellation" and submit the form.
• Provide your account email, subscription details, and reason for cancellation in the request.

Other cancellation methods

• Contact Veo support by email as stated in the Terms to unsubscribe the Customer Account.
• If you subscribed through Apple or Google Play, manage and cancel the subscription via Apple’s or Google Play’s subscription pages or "Report a Problem".

What happens when you cancel

Access and renewals

When you cancel, the subscription stays active until the end of the current billing period; there will be no further automatic renewals.

Add-ons remain active until they expire and recording access continues according to Veo’s storage and access policy.

Reactivation and effects

Once canceled, the subscription cannot be reactivated; to resume service you must purchase a new plan.

Termination may take effect the day after the last day of the subscription period for some contract terms; check the response from support for your account-specific date.

Will I get a refund?

Refund windows and conditions

Veo provides a right to cancel within 30 days from subscription activation (but no later than 270 days after order) under their Terms & Conditions.

If a Veo Camera was purchased together, cancellation may cover both items starting from subscription activation but no later than 12 months after camera delivery.

Refund process and exceptions

• Refunds are processed within 30 days of receiving the cancellation request, conditional on return of the camera or proof of return when applicable.
• Subscription fees are generally non-refundable; prepaid periods will not be repaid upon cancellation except as covered by the specific 30-day cancellation right.
• If you purchased via Apple App Store or Google Play, refunds are subject to Apple/Google policies and are handled by those platforms.

Veo plans and pricing

Pricing table

Notes and where to check live pricing

Prices above are approximate conversions from USD using an estimated rate; verify live Singapore pricing with Veo’s official pricing pages.

Official pricing pages: Veo pricing and dashboard pricing.

Your consumer rights in Singapore

General position

Veo’s Terms offer a 30-day cancellation/refund right from subscription activation, which is more generous than many standard cooling-off periods.

This right is subject to conditions in the Terms and may be narrower than local statutory remedies for defective goods or services.

Refund conditions and platform purchases

• Refunds for bundled camera purchases are conditional on returning the camera; shipping costs typically fall to the consumer unless the product is defective.
• Prepaid subscription periods are not refundable beyond the specific cancellation window; consumers cannot reclaim unused prepaid time otherwise.
• Subscriptions purchased via Apple App Store or Google Play are governed by those platforms’ refund processes.

Customer experiences

Positive feedback

No positive user reviews specifically for Singapore were found on the monitored review platforms at this time.

Individual experiences may vary by team size, setup, and expectations for video quality and support.

Negative feedback and common issues

• Reports of poor video quality: blurry output not meeting expected 4K/1080p standards.
• Complaints about customer service: long response times, unresolved tickets, and some users initiating chargebacks.
• Functional problems: cameras failing to register, boot-looping, charging or recording failures, and app connectivity issues.

Documentation checklist

Essential items to include in your cancellation request

• Account email and Clubhouse Admin name.
• Subscription plan name and billing period (invoice/order number if available).
• Reason for cancellation and desired termination date.

Items for refunds or camera returns

• Proof of purchase (receipt or order confirmation).
• Camera serial number and photos if reporting defects.
• Return tracking number or proof of postage when returning hardware.
• Any correspondence with support and screenshots of errors or quality issues.

Common mistakes

Not using the correct cancellation path

Many users try to cancel in-app or by email without following the Help Center process; this can delay or prevent proper cancellation.

Always submit through the Help Center category for "Subscription cancellation" or follow the support instructions in your account correspondence.

Expecting automatic refunds for prepaid periods

Assuming prepaid months will be refunded is a common error; Veo’s Terms state subscription fees are non-refundable except under the specific 30-day cancellation right.

If you purchased via Apple/Google, failing to request a refund through the platform’s process can delay reimbursement.

Comparative recap

Quick comparison

How to choose

Use the Help Center route for account-level cancellations managed by Veo staff; use platform controls if you subscribed through Apple/Google.

Prepare documentation and be aware of the limited refund conditions to set expectations before cancelling.

After cancelling

Follow-up actions

• Keep a copy of the cancellation confirmation from the Help Center or support email.
• If returning hardware, retain tracking and proof of delivery until refund is confirmed.

Useful official links

Terms and conditions (refund & cancellation details): https://www.veo.co/terms

Official pricing pages: https://www.veo31.app/pricing and https://veo32.app/dashboard/pricing

Address

Singapore office

20 Collyer Quay, #09‑01, 049319 Singapore, Singapore.

Notes

Office addresses are corporate locations; cancellation requests should follow the Help Center or support processes rather than postal submissions.