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Cancel VIRAL LAUNCH
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I hereby notify you of my decision to terminate the contract relating to the Viral Launch service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viral Launch: Easy Method
What is Viral Launch
Overview
Viral Launch is a software-as-a-service platform for Amazon sellers that provides product discovery, keyword research, listing optimization, market intelligence, and PPC tools.
It aims to help sellers find opportunities, optimise listings, and scale advertising campaigns with combined data and automation tools.
Core functionality
Key capabilities include product research, keyword tools, market and competitor insight, and PPC automation depending on plan level.
Plans range from entry-level tools for discovery to enterprise-style functionality for campaign automation and large-scale seller operations.
How to cancel Viral Launch
Cancel via web (monthly plan)
- Sign in to your Viral Launch account and open the Billing page under Subscriptions.
- Click the ellipsis next to your active plan, choose "Cancel Subscription".
- Select a reason and confirm by entering the exact text "CANCEL" (case-sensitive).
Cancel via web (annual plan or "not visible")
- If you are on an annual plan or the cancel option is not visible, you must contact Viral Launch's Customer Experience Team to request cancellation.
- The help guidance notes contacting the team via email (example shown in some guidance: [email protected]); use the contact method shown in your account or invoices.
Cancel via App Store
- Open your device's App Store, tap your profile, then Subscriptions.
- Find Viral Launch in the list, tap it and select "Cancel Subscription", then confirm.
Cancel PayPal or Stripe subscriptions
- For PayPal: go to your PayPal settings, manage pre-approved payments, and cancel the Viral Launch entry.
- For Stripe: use the "Manage Subscription" link in your email invoice and follow the cancellation prompts provided there.
What happens when you cancel
Access after cancellation
After cancellation, your access typically continues until the end of the current billing period.
Features remain available for that remaining time; you should export any data you need before access lapses.
Renewals and billing
Auto-renewal stops for future periods once cancellation is completed according to the method used.
If you purchased through third-party billing (App Store, PayPal, Stripe), you may also need to cancel via that provider to stop renewals.
Data and account retention
Your account data may be retained per Viral Launch policies; download reports and listings before closure if you need ongoing access.
Contact support promptly if you require specific data export or account retention details.
Will I get a refund?
Standard refund policy
Viral Launch publishes a short money-back guarantee for very recent purchases; refunds outside that short window are generally not offered.
Most cancellations do not receive pro‑rata refunds for unused time after the billing period unless within the initial refund window or approved exceptionally.
Common exceptions and complaints
- Some users report partial refunds, slow processing, or difficulty disputing surprise renewals.
- If you believe you qualify for a refund, act quickly and document your request and any responses.
Best practice when requesting refunds
- Request cancellation and a refund in writing through the channel specified for your purchase (account billing page or Customer Experience email).
- Keep records: invoices, screenshots of subscription pages, and all correspondence to support any dispute.
Viral Launch plans and pricing
Pricing summary
Prices below are approximate conversions from USD to ZAR using an estimated R18/USD rate and reflect common plan tiers.
Official billing is in USD; check your account or invoice for exact charges and billing terms.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Core | ≈ R882.00/mo or R9,702/year (USD $49/mo or $45/mo annual) | Monthly / Annual | Basic product discovery and keyword data |
| Growth | ≈ R1,422.00/mo or R14,220/year (USD $79/mo or $66/mo annual) | Monthly / Annual | Listing optimisation, advanced keyword & competitor tracking |
| Scaler | ≈ R4,482.00/mo or R49,302/year (USD $249/mo or $228/mo annual) | Monthly / Annual | PPC automation and extensive campaign tools |
Your consumer rights in South Africa
Cooling-off and right to fair treatment
South African consumers commonly have a short "cooling-off" or refund right for recent service purchases depending on the contract and amount.
Act quickly if you wish to cancel or seek a refund; the short money-back window may align with this right for very recent purchases.
Consumer Protection Act (CPA)
If you encounter surprise renewals or billing issues, keep detailed records to support a CPA complaint or chargeback with your payment provider.
Document communications, timestamps, invoices, and screenshots to strengthen any dispute under the CPA.
When to escalate
- If Viral Launch does not resolve billing disputes, escalate to your payment processor (bank, PayPal, card issuer) or file a complaint with South African consumer protection authorities.
- Use the Consumer Protection Act as a basis for claims about unfair business practices or misleading renewal terms.
Customer experiences
Positive feedback
Many users praise Viral Launch for user-friendliness and the value of tools like keyword research, market intelligence, and product discovery.
Independent evaluations highlight reasonably low error margins in market estimates and generally useful data for product decisions.
Negative feedback
Some customers report problems with cancellations, surprise renewals, slow refund processing, partial refunds, and slow customer service in certain cases.
These negative experiences often relate to billing and refund timeliness rather than core product functionality.
Balanced takeaway
- Viral Launch is widely regarded as a capable Amazon seller toolset with some strong data and automation features.
- Be proactive about billing: set reminders before renewal dates, and keep records to avoid or resolve disputes quickly.
Documentation checklist
Before you contact support
- Account email and username used for Viral Launch.
- Invoice or receipt showing purchase date and billing method.
- Screenshot of subscription status on the Billing page (if available).
When requesting cancellation or refund
- Date and time of your cancellation request and the method used (billing page, invoice link, App Store, PayPal, etc.).
- Copies of any replies from Viral Launch or your payment processor.
- Clear statement of desired outcome (cancel, refund, partial refund) and reasons.
Common mistakes
Assuming cancellation is automatic across platforms
Many users assume cancelling in the app or on the vendor site automatically stops billing through third-party processors.
Always check and cancel subscriptions separately in App Store, PayPal, or Stripe if you used those channels.
Waiting too long to request a refund
The money-back window is short; delaying a refund request often removes eligibility for refunds or proration.
Make refund requests immediately after purchase if you plan to cancel to preserve your options.
Not keeping records
Failing to save invoices, screenshots, or messages weakens dispute or CPA claims about surprise renewals or billing errors.
Keep clear documentation from the moment you subscribe to simplify any later disputes.
Comparative recap
Plan comparison
| Plan | Price (approx) | Best for | Key features |
|---|---|---|---|
| Core | ≈ R882.00/month | New sellers or basic research | Product discovery, basic keyword data |
| Growth | ≈ R1,422.00/month | Sellers needing listing optimisation | Advanced keyword & competitor tracking, listing tools |
| Scaler | ≈ R4,482.00/month | Larger sellers requiring PPC automation | PPC automation, campaign management at scale |
Decision tips
- Choose Core for low-cost discovery and basic keyword needs.
- Choose Growth for active listing optimisation and competitive tracking.
- Choose Scaler for advanced advertising automation and large-scale campaigns.
After cancelling
Immediate actions
- Confirm cancellation in your Viral Launch account and save receipts or confirmation messages.
- Export any reports, listing data or keyword lists you will need after access ends.
If you need further help
If cancellation or refund requests are not resolved, contact the payment provider used (bank, PayPal, Stripe, or the App Store) to explore chargeback or subscription dispute options.
Keep copies of all communications and consider lodging a consumer complaint under South Africa's Consumer Protection Act if unresolved.
Address
Official mailing address
12110 Sunset Hills Road, Reston, Virginia 20190, United States.
Support contact note
For account-specific actions such as annual-plan cancellations, contact Viral Launch's Customer Experience Team via the email address provided in your account or invoices (example shown in some guidance: [email protected]).