Cancellation Visme: Easy Method

What is Visme

Overview

Visme is a subscription-based online design platform for creating presentations, infographics, reports and other visual content.

It provides templates, collaboration tools, media integration and features aimed at non-designers and teams.

How it is delivered

Visme is offered as a web SaaS product and as mobile apps with in-app purchases through the Apple App Store and Google Play.

Billing and subscription management depend on where you purchased the subscription (Visme website, Apple, or Google).

How to cancel Visme

Cancel via the Visme website (direct subscription)

• Sign in to your Visme account on the web.
• Go to Workspace Settings → Cancel Subscription and follow the on-screen confirmation questionnaire.
• Complete the cancellation steps; this cancels auto-renewal only for auto-renewing plans.
• See Visme’s cancellation guide: Visme Help - Cancelling your premium subscription.

Cancel via mobile app stores (iOS / Android)

• iOS (App Store): open iOS Settings → Apple ID → Subscriptions and cancel the Visme subscription; it cannot be cancelled inside the Visme iOS app.
• Android (Google Play): open Google Play Store → Payments & subscriptions → Subscriptions → select Visme and cancel; uninstalling the app does not cancel payments.
• For app-store purchases you must cancel through the respective store account where the purchase was made.

What happens when you cancel

Access after cancellation

If you cancel an auto-renewing plan on the Visme website, your paid access remains until the end of the current billing cycle.

After the billing period ends, your account will revert to the free tier and paid features will no longer be available.

Data and account status

Your projects and account data typically remain in your account after downgrade, but access to premium-only assets and exports will be restricted.

If you need to retain copies of premium content, export or download files before the paid period ends.

Will I get a refund?

Visme’s stated refund policy

Visme’s Terms & Conditions (section 15.2) state that no refunds are provided for early termination once payment is received or a subscription has auto-renewed.

Refer to Visme’s terms: Visme Terms & Conditions.

Exceptions and help-centre guidance

• The Help Center confirms subscriptions auto-renew until cancelled and that no refunds are issued for unused time after cancellation: Visme Help - Refunds.
• Visme may, at its sole discretion, offer refunds in exceptional cases, but there is no automatic or statutory 14-day refund right listed.
• Third-party write-ups note discretionary refunds are rare; see an example summary: PostClic - Cancelling Visme.

Visme plans and pricing

South Africa App Store pricing (in‑app purchases)

Notes on pricing accuracy

These prices were observed as in-app purchases on the Visme South Africa App Store and are included for guidance.

Official web-based ZAR pricing for Starter, Pro or Enterprise tiers is not publicly listed; contact Visme for web subscription pricing.

Your consumer rights in South Africa

Cooling-off and statutory refunds

Visme’s terms explicitly state there is no statutory 14-day cooling-off or refund period provided by Visme, including for users in South Africa.

Visme’s policy: refunds are only required if Visme terminates the service without cause.

What South African consumers should do

• Cancel before the next billing date to avoid an unwanted renewal charge.
• Keep records: invoices, confirmation emails and screenshots of cancellation steps.
• If you believe you have a legal claim (for example, unfair practice), seek advice from a South African consumer-protection body or legal advisor.

Customer experiences

Positive feedback

Users frequently praise Visme for modern templates, ease of use, and tools that help non-designers create professional visuals.

Features often highlighted include video integration, AI assistance and team collaboration tools.

See user reviews for examples: Capterra - Visme reviews.

Negative feedback

Recurring complaints include stability issues, bugs and difficulties with cancellations or refunds in some cases.

Some reviewers describe inflexible refund handling, particularly for non-US customers; examples appear on review sites: Trustpilot - Visme reviews.

Documentation checklist

Before contacting support

• Account email address and username used with Visme.
• Order or invoice number for the subscription charge.
• Date of the last payment and billing cycle information.
• Screenshot or confirmation of cancellation steps taken, if any.

If requesting a refund or dispute

• Payment receipts and bank or card statements showing charges.
• Any correspondence with Visme support or the App Store/Google Play regarding cancellation.
• Clear statement of requested remedy (refund, credit, or charge reversal).

Common mistakes

Not cancelling in the right place

Many users assume uninstalling the app stops billing; it does not. App-store subscriptions must be cancelled via Apple ID or Google Play settings.

If you purchased directly on the Visme website, cancelling in the app store will not stop web billing.

Missing the renewal window

Waiting until after the renewal date often results in a charge for the next period because subscriptions auto-renew until cancelled.

Always cancel before the next billing date and keep confirmation of cancellation.

Comparative recap

Quick comparison of cancellation routes

After cancelling

What to do immediately after cancellation

• Save or export any projects, assets or exports you need while you still have paid access.
• Keep email confirmations or screenshots that show the subscription was cancelled.

Useful links and contacts

• Visme cancellation guide: https://support.visme.co/cancelling-your-premium-subscription/
• Visme refund help: https://support.visme.co/can-i-get-a-refund-for-my-visme-subscription/
• Visme Terms & Conditions: https://www.visme.co/terms_conditions/

Address

Registered business address

Easy WebContent, Inc. (DBA Visme)

9211 Corporate Blvd., Suite 308, Rockville, MD 20850, United States

Support and legal notices

For billing disputes or legal notices, include the account details above and use the company address for formal correspondence.

For immediate billing changes, follow the cancellation steps in the relevant section above and retain confirmation evidence.