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Cancel VIVAVIDEO
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Vivavideo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vivavideo: Easy Method
What is VivaVideo
Overview
VivaVideo is a mobile and web video-editing app that offers templates, effects, stickers and export options for casual creators and social posts.
The app is available on iOS, Android and via a web account and offers both free and paid (VIP/Premier) plans.
Where it is used
Users edit videos on phones or on the web and may subscribe through the Apple App Store, Google Play Store or a VivaVideo web account.
Billing is handled by the store used at purchase or by VivaVideo when bought directly on the website.
How to cancel VivaVideo
Cancel on iPhone (App Store)
- Open iOS Settings on your iPhone.
- Tap your Apple ID at the top, then choose Subscriptions.
- Select VivaVideo from the list and tap Cancel Subscription.
- Note: Deleting the app does not cancel the subscription.
Cancel on Android (Google Play)
- Open the Google Play Store app and tap Menu (three lines or profile icon).
- Choose Subscriptions, find VivaVideo and select Cancel subscription.
- Note: Deleting the app does not cancel the subscription; cancel via Google Play.
Cancel via the web / VivaVideo account
- Log into your VivaVideo account on the web.
- Go to Billing, Subscription, Manage Account or Settings and follow the prompts to cancel.
- If you cannot find the option, contact VivaVideo support with your account details.
Cancel by contacting support
- Email support@vivavideo.tv or support@vivavideo.ai with your account email, order ID/receipt, device and purchase date and request cancellation.
- Keep your order receipt and any subscription confirmation for reference.
What happens when you cancel
Access after cancellation
After cancelling, your paid access typically remains active until the end of the current billing period.
Once the period ends, premium features revert to the free tier unless you re-subscribe.
Renewal and billing
Cancelling stops future automatic renewals but does not usually produce an immediate refund.
If you subscribed through Apple or Google, they control billing and can assist with payment questions.
Data and account
Your account, projects and exported files usually remain available under the free plan unless you delete the account.
Confirm data retention or deletion policies in your VivaVideo account settings or privacy policy.
Will I get a refund?
Official refund policy
VivaVideo states that all sales are final and there is no automatic 14-day cooling-off period for digital services.
Standard policy is that most purchases are non-refundable unless exceptions apply.
Exceptions and typical grounds
- Refunds may be considered for technical issues (service downtime, critical bugs).
- Billing errors such as duplicate or unauthorized charges may qualify for a refund.
- Delivery failures or misrepresentation of paid features can be grounds for a refund.
How to request a refund
- Contact support@vivavideo.ai or support@vivavideo.tv within 7 days of purchase and provide order details and evidence.
- If approved, refund timelines are approximately 5 - 10 business days (credit card), 3 - 5 days (PayPal), or 7 - 14 days (bank transfer).
- Partial refunds or service credits may be offered instead of full refunds in some cases.
VivaVideo plans and pricing
Available plans
The following prices reflect VivaVideo in South Africa (App Store listing) and were accurate as of early 2025.
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Weekly VIP Membership | R119.99 | Weekly | VIP access to all features |
| Monthly VIP Membership | R149.99 | Monthly | VIP access to all features |
| Yearly VIP Membership | R699.99 | Annual | VIP access to all features |
| Premier Gold Monthly | R1,999.99 | Monthly | Premier Gold tier access |
| Premier Platinum | R699.99 | One-off / Unspecified | Premier Platinum access |
| Unlock Premium Pack | R99.99 | One-off | Unlocks premium content/features pack |
| Remove Watermark | R39.99 | One-off | Removes watermark |
| Unlock HD Export | R39.99 | One-off | Enables HD export |
Notes on pricing
Prices shown are subject to change and may vary by store and region.
Check the App Store, Google Play or the VivaVideo web account page for the exact current price at purchase time.
Your consumer rights in South Africa
Overview of protections
South African consumer protections, such as the Consumer Protection Act, can provide rights beyond a vendor's stated "no refunds" policy.
These rights are particularly relevant for misleading trial terms, unauthorized billing, or failure to deliver contracted services.
Options if you have a dispute
- Contact the store (Apple/Google) or your payment provider to dispute unauthorised or duplicate charges.
- Escalate complaints to VivaVideo support with full documentation if the initial request is denied.
- Consider contacting the National Consumer Commission or seeking legal advice for unresolved disputes.
Escalation and evidence
Keep receipts, screenshots, subscription confirmations and records of communications to support any claim.
If a direct refund is refused, a bank or card chargeback or a store-mediated refund may still be possible.
Customer experiences
Positive feedback
Many users report that VivaVideo is easy to use, intuitive and offers a good variety of templates, stickers and effects.
Users often praise fast rendering and perceived value for casual video creation tasks.
Negative feedback
Common complaints include unexpected or unauthorized charges, especially after free trials, and unclear disclosure of billing.
Users also report difficulty obtaining refunds and frustration with ads and watermarks in the free version.
Common themes
- Ease of editing vs. limitations of the free tier (ads, watermark).
- Billing confusion around trials and subscription renewals.
- Mixed experiences with support responsiveness and refund outcomes.
Documentation checklist
Before you contact support
- Account email address used with VivaVideo.
- Order ID or receipt from the App Store, Google Play or VivaVideo web purchase.
- Purchase date, device type and a clear description of the issue.
If you escalate or dispute
- Screenshots of subscription listings, trial terms and billing entries.
- Records of cancellation attempts or confirmation screens.
- Any correspondence with VivaVideo, Apple, Google or your payment provider.
Common mistakes
Deleting the app instead of cancelling
Many users delete the app assuming this cancels subscriptions; it does not.
Always cancel through the App Store, Google Play or your VivaVideo web account.
Cancelling the wrong account or store
If you have multiple Apple/Google IDs or VivaVideo accounts, you may cancel the wrong subscription by mistake.
Confirm the email/account that processed the purchase before cancelling.
Assuming automatic refunds or immediate deactivation
Cancelling stops future renewals but does not usually trigger an automatic refund.
Keep receipts and follow the refund procedure promptly if you believe a charge is invalid.
Comparative recap
Quick comparison
| Item | VivaVideo | 期間 |
|---|---|---|
| Cancellation method | Via App Store, Google Play, web account or email support | N/A |
| Refund policy | All sales final; exceptions for technical or billing errors | N/A |
| Typical customer issue | Unexpected charges after trial and refund difficulties | N/A |
| Support contact | support@vivavideo.tv or support@vivavideo.ai (and store dispute channels) | N/A |
Takeaway
Cancel through the store that handled your payment and keep records; refunds are not guaranteed but may be possible for specific errors.
Escalate to the store or your payment provider and use South African consumer protections if necessary.
After cancelling
What to check immediately
- Confirm cancellation in the App Store/Google Play or receipt from VivaVideo.
- Save screenshots of cancellation confirmations and the last billing entry.
Where to get help
Contact VivaVideo support: support@vivavideo.tv or support@vivavideo.ai for account-specific help.
Visit the official site for account management: vivavideo.tv.
Address
Headquarters
22/F, Building A, Huaxing Times Square, 478 Wensan Road, Xihu District, Hangzhou City, Zhejiang Province, China.
Privacy and support
For privacy or billing correspondence, use the support emails above and the official website contact channels.
Keep copies of any correspondence and receipts for disputes or regulator escalations.