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Cancel WEBINARJAM
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Webinarjam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Webinarjam: Easy Method
What is WebinarJam
Overview
WebinarJam is a webinar hosting platform from Genesis Digital that lets businesses run live and automated webinars, build landing pages and funnels, and broadcast to social platforms.
Who uses it
Marketers, coaches and businesses use WebinarJam for lead generation, product launches and online events that require attendee interaction and marketing integrations.
How to cancel WebinarJam
Sign in and open billing
- Log into your WebinarJam account.
- Go to Profile → Billing and click the “Go to self‑billing” portal as shown in the help article.
Stop future billing
- In the self‑billing portal locate your active subscription and click the “X” to stop future billing.
- Follow on‑screen prompts and keep a screenshot or confirmation for your records.
- For step‑by‑step guidance see the official cancellation article: support.webinarjam.com - Cancel my subscription.
What happens when you cancel
Account status and access
After you cancel, your account will show as “Pending Cancellation”.
Access to WebinarJam remains active until the end of the prepaid period or until the next scheduled payment date.
Renewals and billing
Stopping future billing prevents automatic renewal but does not immediately delete your account or data.
Make sure to cancel before the next invoice date to avoid a further charge.
Will I get a refund?
30‑day money‑back guarantee
WebinarJam offers a 30‑day money‑back guarantee on annual (one‑time) purchases when requested within 30 days of purchase.
See the pricing/guarantee statement on the official pricing page: webinarjam.com - Pricing (archived).
Monthly, installments and exceptions
- For monthly or installment plans only the most recent payment is refundable if requested within 30 days; earlier installments are non‑refundable.
- Refunds are not provided for overage charges, unused or partially used subscription time, or trial payments (trials are non‑refundable).
- Full terms and exceptions appear in the service terms: webinarjam.com - Terms.
WebinarJam plans and pricing
Pricing notes
WebinarJam’s site lists USD plans; the table below shows approximate monthly equivalents converted to South African Rand (ZAR) for reference.
Prices are approximate and based on annual billing converted to a monthly equivalent.
| Plan | Price (approx. ZAR/month) | Period | Features |
|---|---|---|---|
| Starter | R615.6/mo (approx.) | Monthly equivalent of annual billing | 100 attendees; 1 host; 1 hour max; live chat, polls, pages, email & SMS, FB/YT broadcast |
| Basic | R1 251.6/mo (approx.) | Monthly equivalent of annual billing | 500 attendees; 2 hosts; 2 hours max; automated webinars; attendee spotlight |
| Professional | R3 614.4/mo (approx.) | Monthly equivalent of annual billing | 2 000 attendees; 4 hosts; 3 hours max; Panic Button; Always‑On room |
| Enterprise | R5 973.0/mo (approx.) | Monthly equivalent of annual billing | 5 000 attendees; 6 hosts; 4 hours max; Control Center and advanced features |
Your consumer rights in South Africa
Cooling‑off and digital services
South African consumer law provides a cooling‑off period of up to 7 days for certain distance transactions.
For digital services that begin immediately, the statutory cooling‑off may not automatically apply if clear terms and immediate access were provided at purchase.
When to escalate
- Keep copies of the purchase terms shown at checkout; these help if a refund is disputed.
- If terms were unclear or you were misled, you may lodge a complaint with the National Consumer Commission or seek consumer advice locally.
- Automatic renewals not clearly disclosed can be challenged under unfair contract terms rules.
Customer experiences
Positive feedback
Some users praise WebinarJam for ease of use, landing page and funnel features, and effective webinar management.
Occasional reviews note responsive customer service and smooth refund handling in some cases. See user reviews: Capterra - WebinarJam and Trustpilot - WebinarJam.
Negative feedback
Common complaints include technical bugs such as chat failures, recurring webinar issues and crashes with large audiences.
Some users report problems with cancellations or refunds and describe the process as opaque; experiences vary by case and support interaction.
Documentation checklist
Before you cancel
- Save your purchase receipt and transaction date.
- Take screenshots of the subscription page and any terms shown at purchase.
After you cancel
- Save the cancellation confirmation or a screenshot of the “Pending Cancellation” status.
- Record any ticket/reference number from support and keep email correspondence.
Common mistakes
Waiting too long to cancel
Users sometimes miss the cancellation window and are billed for another period. Cancel in good time before the next invoice date.
Attempting unsupported cancellation routes
Cancelling through the App Store or Google Play is not documented by WebinarJam; subscription management is handled through WebinarJam’s self‑service billing portal.
Expecting refunds for trials, overages or earlier installments is a frequent misunderstanding; check the refund policy first.
Comparative recap
Quick comparison
| Feature | WebinarJam |
|---|---|
| Cancellation method | Self‑billing portal via account Profile → Billing |
| Refund window | 30 days for annual; limited refunds for monthly/installments |
| Access after cancel | Active until end of prepaid period (Pending Cancellation) |
| Support & experiences | Mixed - some quick support responses, some reports of technical issues |
After cancelling
Check financial transactions
Watch your card or PayPal statement for any unexpected charges after cancellation.
If you see a charge you did not expect, contact support with your cancellation proof.
Helpful official links
- How to cancel: support.webinarjam.com - Cancel my subscription
- Terms and refund details: webinarjam.com - Terms
- Pricing and 30‑day guarantee: webinarjam.com - Pricing (archived)
Address
Registered mailing address
7660 Fay Avenue, H184, San Diego, CA, United States.
Corporate note
WebinarJam is offered by Genesis Digital; official site and support pages listed above are the primary resources for account, billing and cancellation actions.