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Cancel WISER
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Wiser service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wiser: Easy Method
What is Wiser
Overview
Wiser is a software-as-a-service platform that provides analytics and decision-support tools to help organisations make data-driven decisions and optimise workflows.
The service includes an app and a web platform for subscription access to insights, playbooks and additional packages.
Core features
Wiser offers dashboards, structured playbooks and add-on packages to support business workflows and reporting.
Access and billing depend on whether you subscribed via Apple App Store, Google Play or directly on the Wiser website.
How to cancel Wiser
Cancel via Apple App Store
- On your Apple device go to Settings → tap your Apple ID → Subscriptions.
- Find Wiser in the list and tap Cancel Subscription.
- If you need help from Wiser, reference the official cancellation help: How can I cancel my subscription?.
Cancel via Google Play
- Open the Google Play Store app on your device and go to Subscriptions.
- Select Wiser and choose Cancel.
- For platform-specific refund queries, contact Google Play support as required by their policy.
Cancel via the Wiser website
- Log into your account at wiserapp.co and click "Cancel your subscription" or use the cancellation link in your confirmation email.
- You may also contact Wiser support via the website contact form or email as indicated in the terms.
- Note: deletion of the app from your device does not cancel your subscription; follow the steps above.
What happens when you cancel
Access after cancellation
After cancelling, your subscription normally remains active until the end of the paid billing period.
You will retain access to paid features until the current subscription period expires unless otherwise stated.
Renewal and billing
Subscriptions will not renew after cancellation, provided the cancellation is completed before the next billing cycle.
Wiser requires cancellation at least 24 hours before the next billing cycle to avoid the upcoming charge.
Data and account
Your account and any data linked to it may remain available unless you explicitly request deletion under Wiser’s policies.
If you want data removed, contact Wiser support and reference the Terms of Service for the correct procedure.
Will I get a refund?
General policy
Digital content and subscriptions purchased from Wiser are generally non-refundable once delivered, unless required by law or explicitly stated otherwise.
Wiser’s refunds policy follows the rules set out in its Terms of Service.
Exceptions and platform purchases
- Refunds may be issued at Wiser’s discretion for documented, persistent technical defects attributable to the Wiser platform.
- Purchases made through Apple App Store or Google Play are subject to those platforms’ refund policies; contact Apple or Google for those refunds.
- EU consumers may have a 14-day right of withdrawal for digital content, but this can be waived if content was delivered immediately with explicit consent and acknowledgement.
Additional packages and playbooks
Additional packages generally follow the main subscription refund criteria; playbooks are typically non-refundable as stated in the Terms.
For details see Wiser’s Terms: Wiser Terms.
Wiser plans and pricing
Pricing availability
No specific public pricing was found in the official sources used for this guide.
If you require exact fees or plan comparisons, contact Wiser directly via the website or support channels.
How to get pricing
Log into your account or contact support on wiserapp.co for current plan details and billing charges.
Official terms and support pages are the authoritative sources for pricing and plan changes.
| Plan | Period | Price | Notes |
|---|---|---|---|
| Standard / Contact | Contact for pricing | Contact for pricing | Please contact Wiser via the website for current pricing and offers. |
Your consumer rights in South Africa
General protections
South African consumers are protected by the Consumer Protection Act (CPA), which provides rights to fair value, proper quality and reasonable terms for goods and services.
This includes protections against unfair billing practices and the right to seek redress for defective or misrepresented services.
Digital content and refunds
The CPA and related regulations can apply to digital services, but remedies depend on the nature of the issue (e.g., defective access, misrepresentation, or non-delivery).
If you believe a refund or remedy is due under South African law, document the issue and contact Wiser support, and consider lodging a complaint with the National Consumer Commission if needed.
Practical steps
- Keep proof of purchase and communication with Wiser or the platform (Apple/Google).
- If unresolved, seek advice from consumer protection bodies or legal counsel in South Africa.
Customer experiences
Positive feedback
Some users praise Wiser’s layout, concept and simple design, noting the app is easy to use for basic workflows.
These reviews highlight the product’s user interface and clarity of some features.
Negative feedback
Numerous reviews report issues with billing, including charges continuing after cancellation and unexpected additional charges for add-ons.
Many users also describe slow or unresponsive customer support and difficulty obtaining refunds for disputed charges.
Balanced takeaway
While the product design receives positive notes, billing transparency and customer service responsiveness are recurring concerns in user reviews.
When subscribing, monitor billing closely and keep records of cancellation steps and confirmations.
Documentation checklist
Essential items to collect
- Account email and username used for Wiser.
- Receipt or transaction ID from Apple, Google Play or Wiser website.
- Date and time of cancellation attempt and confirmation screenshots.
Supporting evidence
- Copies of any email exchanges with Wiser support.
- Screenshots of subscription pages showing renewal dates and charges.
- Relevant terms or help articles referenced, e.g. cancellation help and Wiser Terms.
Common mistakes
Assuming app deletion cancels subscription
Deleting the Wiser app from your device does not cancel your paid subscription with Wiser.
Always cancel via the App Store, Google Play or your Wiser account to stop recurring billing.
Not cancelling early enough
Failing to cancel at least 24 hours before the next billing cycle can result in another monthly charge.
Set a calendar reminder to cancel a few days before the renewal date to avoid missed windows.
Not documenting the cancellation
Not saving confirmation emails or screenshots makes it harder to dispute post-cancellation charges.
Always save confirmation messages and transaction IDs immediately after cancelling.
Comparative recap
Quick method comparison
The table below compares the three main cancellation routes, expected refund routes and recommended first steps.
Use this to decide the quickest path for stopping future billing.
| Method | How to cancel | Refund possibility | Recommended first action |
|---|---|---|---|
| App Store (Apple) | Device Settings → Apple ID → Subscriptions → Wiser → Cancel | Contact Apple for refunds; Wiser cannot process App Store refunds directly | Cancel in Apple subscriptions and save the cancellation confirmation |
| Google Play | Google Play Store → Subscriptions → Wiser → Cancel | Contact Google Play for refunds; Wiser follows platform rules | Cancel in Google Play and keep screenshots of the subscription status |
| Website (wiserapp.co) | Log into wiserapp.co → Cancel your subscription or use confirmation email link | Refunds are limited; discretionary refunds for technical issues may be considered | Cancel at least 24 hours before renewal and save the on-site confirmation |
After cancelling
Confirm and monitor
Save any cancellation confirmation emails or on-screen messages and monitor your bank or platform statement for further charges.
If charges continue, contact the platform (Apple/Google) or Wiser support with your documentation.
Helpful official links
- Cancellation help: How can I cancel my subscription?
- Cancellation period and terms: Is there a cancellation period?
- Wiser Terms of Service: Wiser Terms
Address
Primary contact address
WISER (Wits Institute for Social & Economic Research)
6th Floor, Richard Ward Building, East Campus, University of the Witwatersrand, Private Bag 3, Wits 2050, South Africa
Need further help
If you cannot resolve billing issues via the platform or Wiser support, compile your documentation and consider contacting South African consumer protection authorities or legal counsel.
Keep all records of payments, cancellations and correspondence to support any formal complaint or dispute.