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Cancel XMIND
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Xmind service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Xmind: Easy Method
What is Xmind
Overview
Xmind is a subscription-based mind-mapping and brainstorming application for desktop, web and mobile devices.
It’s used to create diagrams, organise thoughts and collaborate across platforms with free and paid tiers offering different features.
Main features
Features include visual mind maps, templates, cross-platform sync and AI-enabled tools on Premium plans.
Subscriptions unlock additional capabilities such as collaboration, AI features and platform-wide access.
How to cancel Xmind
Cancel on the Xmind website (web)
- Sign in to your account at the Xmind web site or app.xmind.com.
- Go to Subscription, Manage or Plans in your account settings.
- Click "Turn Off Auto-Renew" or "Cancel" to stop future billing. This does not delete your account or maps.
- For details or help see Xmind help: Xmind getting help.
Cancel via App Store (iOS)
- Open Settings on your iPhone/iPad, tap your Apple ID, then Subscriptions.
- Select the Xmind subscription and tap "Cancel Subscription."
- Apple manages billing and refunds for App Store purchases; contact Apple for refund requests.
Cancel via Google Play (Android)
- Open Google Play Store, go to Subscriptions, select Xmind and tap "Cancel Subscription."
- Google Play handles billing and early refunds within its policies; contact Xmind support for some exceptions.
What happens when you cancel
Access and renewal
Turning off auto-renew or cancelling stops future billing at the end of the current period.
You generally retain access until the paid period expires; your subscription will not renew afterwards.
Account and data
Cancellation does not delete your Xmind account, stored maps or data automatically.
You should export or backup any important maps before you lose paid features or if you decide to delete your account.
Will I get a refund?
Web refunds (Xmind direct purchases)
- Yearly (annual) Pro or Premium subscriptions: 7-day money-back guarantee. Request a full refund by emailing support@xmind.com or support@xmind.app with your order number or account email.
- Monthly plans and AI Credits add-ons purchased on the web: Xmind’s policy states no refunds for monthly plans or add-ons.
App Store and Google Play refunds
- App Store (iOS): Refunds are handled by Apple; follow Apple’s refund process for purchases made through the App Store.
- Google Play (Android): Within 48 hours of purchase, request a refund directly via Google Play. For purchases older than 48 hours but within 7 days, contact support@xmind.com with your order details to request help.
Xmind plans and pricing
South Africa App Store prices (listed)
The table below lists the South African App Store subscription prices available in late January 2026.
Prices are shown in ZAR as found in App Store listings and may vary by platform/store or promotional offers.
| Plan | Price | Period | Features |
|---|---|---|---|
| Xmind Pro (Monthly) | R199.99 | Monthly | Unlocks Xmind Pro on mobile devices |
| Xmind Premium (Monthly) | R299.99 | Monthly | Premium features including AI, collaboration on mobile |
| Xmind Pro (Quarterly) | R599.99 | Quarterly (3 months) | Xmind Pro on mobile for 3 months |
| Mobile Only (6 Months) | R339.99 | 6 Months | Mobile-only access for 6 months |
| All Platforms (6 Months) | R609.99 | 6 Months | Access across all platforms for 6 months |
| Desktop (6 Months) | R539.99 | 6 Months | Desktop-only access for 6 months |
| Mobile Only (Annually) | R509.99 | Annual | Mobile-only access for one year |
| Xmind Pro (Annually) | R1,199.99 | Annual | Xmind Pro access across eligible platforms for one year |
| Xmind Premium (Annually) | R1,999.99 | Annual | Full Premium access (AI, collaboration, all platforms) for one year |
Notes about pricing
These prices were taken from South African App Store listings in late January 2026 and may change over time.
Check your platform’s store or Xmind account page for the final price at purchase.
Your consumer rights in South Africa
Relevant law and general rights
South African consumers are protected by the Consumer Protection Act (CPA) 68 of 2008, which requires fair terms and remedies for defective or misrepresented goods and services.
For digital services, consumers may argue a cooling-off period or rights where services are not as described, but outcomes depend on circumstances and supplier policy.
How this applies to Xmind
- Xmind’s published policy: 7-day refund for annual web purchases; no refunds for monthly web plans or add-ons.
- If the purchase was made through the App Store or Google Play, those platforms’ refund rules generally apply instead of Xmind’s direct policy.
Options if you disagree
If you believe your rights under the CPA were breached, you can raise the issue with Xmind support, your payment provider or the National Consumer Commission in South Africa.
Retain receipts, order numbers and communications to support any dispute or complaint.
Customer experiences
Positive feedback
Many users praise Xmind for a free basic version, simple UI and cross-platform availability.
For example, GetApp South Africa reports a strong overall rating and positive comments about value and versatility: GetApp South Africa review.
Negative feedback
Several public reviews report issues: data loss via sync errors, limited version history and slow or unhelpful support responses.
Trustpilot contains complaints about billing and support problems including disputed charges: Trustpilot reviews.
Takeaway
Feedback is mixed: many users are satisfied with core features, while some report serious support or billing concerns.
Backup critical maps and keep order records to reduce risk when relying on cloud sync or paid features.
Documentation checklist
Essential items to gather
- Order number or invoice for the subscription purchase.
- Account email used to sign up for Xmind.
- Store receipt if purchased through Apple App Store or Google Play.
- Dates of purchase and any screenshots showing the charge or subscription status.
Useful extras
- Exported copies of important maps (e.g., PDF, .xmind, .opml).
- Any support ticket IDs or email correspondence with Xmind.
Common mistakes
Assuming cancellation deletes your account
Many users think cancelling removes their account and data. It does not; cancellation typically stops billing only.
If you want data removed you must request account deletion explicitly and export any maps first.
Waiting too long to request refunds
Users sometimes miss the 7-day window for annual web refunds or the 48-hour Google Play window for automatic refunds.
Act quickly: save receipts and contact the correct support channel immediately to preserve refund options.
Confusing store vs web subscriptions
Purchases via Apple or Google are handled by those stores, not directly by Xmind; contacting Xmind support alone may not resolve store billing disputes.
Check where you purchased the subscription before requesting a refund or cancellation.
Comparative recap
How cancellation and refunds compare
The table below summarises cancellation ease and refund responsibility across purchase channels.
Use it to identify which route to follow for cancellations and refund requests.
| Channel | Cancellation method | Refund responsibility | Notes |
|---|---|---|---|
| Web (Xmind direct) | Account > Subscription/Manage > Turn Off Auto-Renew or Cancel | Xmind (7-day refund for annual; monthly/add-ons: no refund) | Cancel stops future billing; does not delete account or maps |
| App Store (iOS) | Apple ID > Subscriptions > Select Xmind > Cancel | Apple | Refunds handled by Apple; contact Apple for refund requests |
| Google Play (Android) | Google Play Store > Subscriptions > Select Xmind > Cancel | Google Play (within 48 hours) or Xmind for limited exceptions | Within 48 hours use Google Play refund flow; older but within 7 days contact Xmind support |
After cancelling
What to do immediately
- Export or backup important maps and files while you still have access to paid features.
- Keep screenshots and receipts showing cancellation and past payments.
Where to get help
For official guidance and troubleshooting visit the Xmind help pages: Xmind getting help.
To request refunds for web annual subscriptions email support@xmind.com or support@xmind.app with your order details.
Address
Company location
Xmind Ltd. lists an address used for legal and contact purposes in company records.
Registered address (listed)
No. 8085, Mingren Tiandi, Lane 8, Meilanhu Road, Baoshan District, Shanghai, China