Cancellation Yext: Easy Method

What is Yext

Overview

Yext is a subscription-based SaaS platform that helps businesses manage and publish their digital knowledge across listings, search engines, maps, and directories.

The service centralises business information, aiming to improve local search presence and keep listings consistent across channels.

Who uses it

Businesses of various sizes use Yext to control location data, hours, and attributes across multiple services from a single console.

Subscriptions are typically used by marketing teams, agencies, and local-store operations that need coordinated listings management.

How to cancel Yext

Cancel via the Yext web console

• Log in to your Yext account.
• Go to Account Details → Account Settings → Your Subscriptions → Cancel Subscriptions.
• Acknowledge any responsibilities prompted during the cancellation flow.
• Note that service typically continues until the paid-through date after you cancel.

Cancel via mobile app stores

• iOS: Manage and cancel subscriptions through the Apple App Store; Yext cannot cancel App Store subscriptions directly.
• Android: Manage and cancel subscriptions through Google Play; Yext does not cancel Google Play subscriptions directly.
• Follow the respective store procedures for refunds and subscription management.

What happens when you cancel

Access and service period

After cancellation through the console, your account typically remains active until the end of the paid billing period.

Features and access usually continue unchanged until that paid-through date unless otherwise stated in your agreement.

Renewals and billing

Automatic renewals stop once the subscription is cancelled in the console or via the relevant app store controls.

If you cancel an app-store-managed subscription, you must also check the store to ensure future billing has ceased.

Will I get a refund?

Yext refund policy

Yext does not issue automatic refunds; refunds are discretionary and evaluated on a case-by-case basis.

Refunds are more commonly considered when a request is made promptly after an automatic renewal.

App Store and Google Play refunds

Refund decisions for purchases made through Apple or Google are governed by the respective store policies, not Yext.

If you purchased via an app store, contact that store for refund requests and follow their procedures.

Yext plans and pricing

Pricing availability

Public pricing in South African Rand (ZAR) for 2024/2025 was not found in Yext's public materials.

Yext often publishes U.S. dollar - based pricing; contact Yext for region-specific quotes.

How to get a quote

For exact pricing and plan details in South Africa, request a quote from Yext sales or your account representative.

Pricing can depend on the number of locations, features, and add-ons you require.

Your consumer rights in South Africa

General rights and Yext policy

Yext’s public policies do not explicitly provide a statutory cooling-off period or guaranteed refunds; refunds are discretionary.

Consumers should review their Yext agreement to confirm any contract terms relevant to cancellation and refunds.

South Africa-specific considerations

The South African Consumer Protection Act (CPA) may provide protections for consumers, but Yext’s documentation does not reference CPA-specific guarantees.

If you believe your rights under South African law apply, consider seeking local consumer-advice channels or legal advice for enforcement steps.

Customer experiences

Positive feedback

Some customers report improved visibility and measurable revenue gains after using Yext to centralise listings.

On regional review sites, Yext has received positive ratings for ease of use and consolidated listings management.

Negative feedback

Other customers report difficulty with support responsiveness, billing issues, and problems cancelling or ending contracts.

Some reviews describe frustration with perceived refusal to end contracts or billing after an expected end date.

Documentation checklist

Before you cancel

• Account login details (email and password).
• Subscription ID or account number visible in Account Details.
• Recent invoices and billing dates to confirm paid-through period.

After cancellation request

• Confirmation screenshot or email of cancellation flow steps.
• Record of any support case numbers or correspondence.
• Note of paid-through date and expected service end date.

Common mistakes

Not checking where you purchased

Confusing purchases made through the App Store or Google Play with direct Yext subscriptions delays cancellation.

If you bought through a store, cancelling in Yext will not stop store-managed renewals.

Not documenting cancellation

Failing to save confirmation of cancellation can make disputes over post-cancellation billing harder to resolve.

Always capture screenshots and keep emails or support reference numbers after you cancel.

Comparative recap

Cancellation and refund comparison

This table summarises key differences between cancelling via Yext console and via app stores.

Use it to determine your next steps based on how you originally subscribed.

After cancelling

Verify end of billing

Confirm the paid-through date and watch your payment method for any unexpected charges after that date.

If a charge appears after cancellation, gather documentation and contact support with evidence.

Next steps and support

• Save cancellation confirmation and any support case numbers.
• If you used the App Store or Google Play, follow their refund processes for disputes.
• Consider backing up important account data before service access ends.

Address

Yext headquarters

Yext, Inc., 61 Ninth Avenue, 7th Floor, New York, NY 10011, United States.

Use this address for formal correspondence if required by your contract or local procedures.