Cancellation Yext: Easy Method

What is Yext

Overview

Yext is a subscription-based SaaS platform that helps businesses manage their digital knowledge - location data, listings, reviews, and Q&A - across multiple online directories and platforms.

Primary use

Businesses use Yext to keep public business information consistent and to improve local search visibility across third-party sources and aggregators.

How to cancel Yext

Canceling direct web subscriptions

• Sign in to your Yext account on the web.
• Go to Account Settings → Your Subscriptions and disable auto‑renewal for the subscription you wish to stop.
• Confirm the change; service normally continues until the end of the current paid period.

Canceling purchases made via app stores

• If you bought Yext through the Apple App Store or Google Play Store, you must cancel or request refunds through that store.
• Yext’s web cancellation process does not apply to store purchases; follow the App Store or Google Play refund and subscription controls.

What happens when you cancel

Access and service continuity

Disabling auto‑renewal generally does not terminate access immediately.

Your Yext service typically remains active until the end of the current billing term you have paid for.

Listings and ongoing management

After the paid period ends, Yext disclaims responsibility for managing or maintaining your business listings.

Listings Yext managed may stop receiving updates and can revert over time once Yext is no longer responsible.

Will I get a refund?

Yext web purchases (direct)

Yext does not offer automatic refunds as standard practice.

Refunds are discretionary and handled case‑by‑case, often requiring a prompt request and supporting documentation.

App Store and Google Play purchases

• Refunds for purchases via Apple or Google must be requested through the respective store.
• Yext’s refund policy does not govern store purchases; follow the platform refund mechanisms and timelines.

Yext plans and pricing

Pricing summary

The following pricing information is drawn from third‑party analyses and is shown in USD per location where available.

Notes on local pricing

No official Yext pricing in Singapore Dollars (SGD) for 2025/2026 was available publicly in the sources used.

Use the table below for guidance; confirm current pricing with Yext directly.

Your consumer rights in Singapore

Statutory protection

Singapore’s Consumer Protection (Fair Trading) Act offers protections against unfair trading practices.

Yext does not explicitly publish a 14‑day cooling‑off right for digital subscriptions in its public policies.

Practical steps for Singapore consumers

• If you purchased via App Store or Google Play, use the platform’s refund and dispute processes first.
• Document renewal notices, emails, invoices, and any correspondence when requesting discretionary refunds from Yext.

Customer experiences

Positive feedback

• Some Singapore reviewers praise Yext for strong content management and improved local visibility across multiple locations.
• Users report easier maintenance of accurate store information and potential organic traffic gains.

Negative feedback

• Complaints include listings reverting after cancellation and a sense of lacking ownership of listings once Yext stops managing them.
• Other common issues in public reviews include slow customer support, implementation delays, and perceived high cost.

Documentation checklist

Essential account records

• Account email and username used to sign in to Yext.
• Recent invoices or receipts showing the subscription charge and renewal date.
• Confirmation screenshots or copies of Account Settings → Your Subscriptions showing auto‑renewal status.

Supporting evidence for refunds or disputes

• Renewal notification emails and timestamps of when cancellation was requested.
• Any correspondence with Yext support or an account manager.
• Proof of purchase route (web, Apple App Store, or Google Play).

Common mistakes

Failing to check purchase channel

Many users assume web cancellation covers app‑store purchases; it does not.

Always verify whether the purchase was made via the Yext website or a store before attempting cancellation.

Waiting too long to request a refund

Because Yext handles refunds at its discretion, delaying a refund request after an automatic renewal can reduce the chance of a favorable outcome.

Promptly document and contact Yext support if you want to pursue a refund shortly after renewal.

Comparative recap

At a glance

The table below compares key points for direct Yext subscriptions versus App Store / Google Play purchases.

How they differ

After cancelling

Immediate actions

• Keep confirmation of the cancellation and note the end date of service.
• Export or record your business listing data if you may need it for future management.

Where to get help and further reading

For third‑party overviews and pricing snapshots, see the vetted product summary:

Yext product summary on MarketingMonk

Address

Corporate address

Yext corporate mailing address (as listed in public company information):

One Madison Avenue, 5th Floor, New York, NY 10010, United States

Contact considerations

For account changes and refund requests, use the support channels within your Yext account or, for app‑store purchases, contact the store provider.

Document all communications and retain receipts when engaging support or disputing charges.