Cancellation Youcam: Easy Method

What is YouCam

Overview

YouCam is a subscription-based suite of mobile and web apps from Perfect Corp that offers AR makeup, photo editing, AI image and video generation, and chatbot features.

The service is delivered via apps on iOS and Android and by direct web subscriptions through Perfect Corp’s site.

Where it is used

Users subscribe via the Apple App Store, Google Play Store, or directly on Perfect Corp’s website (web subscription).

Billing and feature access depend on where you purchased the subscription (App Store, Play Store, or direct web purchase).

How to cancel YouCam

Cancel on iPhone (App Store)

• Open iPhone Settings → tap your name → Subscriptions.
• Select YouCam Perfect (or the YouCam product name shown) → Cancel Subscription.
• Apple controls billing and auto-renewal; cancel at least 24 hours before trial end or renewal to avoid charges.

Cancel on Android (Google Play)

• Open Google Play Store → tap Profile → Payments & subscriptions → Subscriptions.
• Select YouCam Perfect → Cancel subscription and follow prompts.
• Google handles billing and refunds for Play purchases.

Cancel a web (direct) subscription

• Log into your YouCam account on Perfect Corp’s website and go to Subscription or Billing settings to cancel.
• If online cancellation fails, the company’s Terms allow written notice (for example registered mail) as a backup.
• Keep a copy or screenshot of any cancellation confirmation you receive.

What happens when you cancel

Access after cancelling

Cancellation stops auto-renewal but does not usually end current access immediately.

You typically retain full access to paid features until the end of your already-paid period.

Billing and renewals

App stores (Apple/Google) control billing for purchases made through them, so they handle renewals and billing disputes for those purchases.

For web subscriptions billed directly by Perfect Corp, billing is handled by the company and follows their stated refund and cancellation rules.

Account data

Cancelling a subscription does not necessarily delete your account or personal data; check account settings if you want account deletion.

If you need data removal, request it separately via the app or the account settings, and keep records of your request.

Will I get a refund?

Purchases via App Store or Google Play

• Refunds for App Store or Google Play purchases must be requested from Apple or Google under their refund policies.
• Perfect Corp does not process refunds for purchases made through those app stores.

Web (direct) subscriptions

• For direct purchases from Perfect Corp you may request a pro‑rata refund within 7 days of purchase.
• Refunds may have transaction, administrative, or restocking fees deducted; after 7 days typically no refund is available.
• Processing can take up to 60 days once approved.

Credits and pay-as-you-go items

• “Pay as you go” credits and free credits are generally non‑refundable and cannot be reinstated once used.
• Any exceptions are at Perfect Corp’s discretion and are not guaranteed.

YouCam plans and pricing

South Africa price list (ZAR)

Below are prices listed for the South African App Store (ZAR) as reported in late 2025. Prices may vary and are for reference only.

Pricing notes

Prices apply to the South African App Store (ZAR) and may vary by store, platform, or promotion.

Check your app store purchase page or account billing screen for the exact price you were charged.

Your consumer rights in South Africa

Cooling-off and refunds

Under South Africa’s Electronic Communications and Transactions (ECT) Act, consumers may cancel certain services within 7 calendar days of concluding an agreement.

If applicable, you are generally entitled to a full refund (minus direct return costs) within 30 days of cancellation.

Limitations for digital content

For digital content delivered immediately, the cooling-off right may not apply once access has begun with the consumer’s consent.

If you accepted immediate access or started using the content, refund rights can be limited under the Consumer Protection Act and related rules.

Practical steps under South African law

• Act quickly if you want a refund - request it in writing within the statutory period where possible.
• Keep records of purchases, cancellation requests, and any responses from the vendor or app store.

Customer experiences

Common complaints reported by users

Many user reports mention unexpected charges after free trials, difficulty obtaining refunds, and locked features despite payment.

Users have reported that credits and paywalls can be confusing and that some features don’t work as expected.

Positive and mixed reports

Some users obtain refunds through Apple or Google when they intervene directly with the store.

Others report satisfaction with editing tools when features function as advertised, though experiences vary by feature and platform.

What to take away

• Confirm where you purchased the subscription (App Store, Play Store, or web) - that determines who handles refunds.
• Keep evidence and act promptly if you want a refund or to dispute a charge.

Documentation checklist

Essential documents to collect

• Receipt or invoice showing purchase date, price, and product name.
• Bank or card statement entry for the charged amount.
• Screenshots of subscription details in App Store, Google Play, or account billing page.

Evidence for communications

• Emails or screenshots of in-app messages and cancellation confirmations.
• Transaction IDs, order numbers, and the account email used for the subscription.
• Proof of posted registered mail if you send written cancellation notice.

Common mistakes

Incorrect cancellation channel

Users often try to cancel in the wrong place - for example cancelling in-app for a subscription billed by Apple or Google.

Always cancel in the store that charged you: App Store subscriptions via iPhone Settings, Play Store via Google Play, web via account settings.

Missing deadlines and proof

Failing to cancel at least 24 hours before renewal or not requesting web refunds within 7 days can forfeit refund rights.

Not saving receipts, confirmation screenshots, or transaction IDs makes disputes harder to resolve.

Assuming immediate termination

Some expect access to end immediately after cancellation; most subscriptions remain active until the paid period ends.

Check the subscription end date and keep screenshots of the cancellation confirmation.

Comparative recap

At-a-glance comparison

Key takeaway

Identify where you purchased the subscription first, then follow the cancellation and refund path for that channel.

Act quickly and keep documentation to improve your chances of a successful refund or dispute resolution.

After cancelling

Check and confirm

• Save any cancellation confirmation (screenshot or email) and note the subscription end date.
• Monitor your bank or card statement through the next billing date to confirm no further charges are taken.

If you need a refund or dispute a charge

• For App Store or Google Play purchases, contact Apple or Google support and submit a refund request through the store.
• For web purchases, contact Perfect Corp support via the account contact options and provide your documentation promptly.
• If online cancellation fails, consider sending a written cancellation by registered mail and keep proof of posting.

Address

Corporate mailing address

Perfect Mobile Corp., 14F, No. 98 Minquan Rd., Xindian District, New Taipei City, Taiwan.

If you need to send a formal written cancellation or registered notice, use the corporate address above and retain proof of posting.

Final note

Keep clear records of your purchase, cancellation, and any correspondence. This will help resolve disputes and support refund requests under South African consumer protections.