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Cancellation Big Ten Plus: Easy Method
What is Big Ten Plus
Overview
Big Ten Plus (B1G+) is a subscription streaming service offering live and on-demand coverage of Big Ten university sports, including many non-networked events across multiple sports.
The service is delivered over the web and through partner platforms (iOS, Google Play, Roku, Amazon, Samsung TV), with separate billing and cancellation flows depending on how you subscribed.
Who it is for
B1G+ is aimed at fans who want broader access to Big Ten events that may not be carried on traditional broadcast partners.
Users should expect to check whether specific sports or marquee events are included before subscribing, since some high-profile games may appear on network partners instead.
How to cancel Big Ten Plus
Web / Website cancellations
- Go to bigtenplus.com and sign in to your account.
- Navigate to My Account → Purchases and locate the active subscription.
- Click "Unsubscribe" twice to confirm cancellation; access remains until the end of the current billing cycle.
- For step-by-step guidance see the official help article: How do I cancel my B1G subscription?
In-app / Platform cancellations
- If you subscribed via an app store or device (Apple/iTunes, Google Play, Roku, Amazon, Samsung TV) you must cancel through that store - B1G+ cannot cancel these subscriptions for you.
- Open the relevant store account (Apple ID, Google Play, Roku account, Amazon account, Samsung account) and follow the platform's subscription cancellation steps.
- If you need help with a platform refund or cancellation, contact the platform’s support; see the B1G+ refund article for guidance: I want a refund - What is the policy?
What happens when you cancel
Access after cancellation
If you cancel a web subscription, you will generally retain access until the end of the current billing cycle.
For in-app/platform subscriptions, your access timing follows the platform’s rules - cancel there to stop future renewals but you usually keep access until that billing period ends.
Billing and renewal
- Cancel before the next auto-renewal date to avoid another charge.
- Auto-renewal reminders are not always provided by B1G+; monitor billing dates yourself to avoid surprises.
Will I get a refund?
B1G+ refund policy (web purchases)
B1G+ generally does not issue refunds to new or existing subscribers, with narrow exceptions for web purchases.
- Exception A: If an auto-renewed web charge occurred and you cancel within 24 hours, you may request a refund via email or chat.
- Exception B: If you were double-charged on the web, email both receipts to request a refund of the duplicate charge.
Details are in the official refund article: I want a refund - What is the policy?
In-app/platform refunds
Refunds for purchases made through Apple, Google Play, Roku, Amazon or other platforms are governed by those platforms - not B1G+.
Contact the store’s support team for refund requests and follow their procedures for disputed or accidental charges.
Big Ten Plus plans and pricing
Plan overview
No verifiable pricing in South African rand (ZAR) or definitive plan details for South Africa were found in available official sources.
If you need exact local pricing, check your platform store or the account purchase page after signing in to confirm the current charge.
How to confirm price
Sign in to your Big Ten Plus account or check the platform store receipt used for your subscription to see the exact amount charged.
For questions about billing shown on your receipt, use the official support resources linked below.
| Plan | Period | Price (ZAR) |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Key legal points
South African consumer protection law does not automatically grant a 14-day cooling-off for digital content that has been accessed, unless the contract was concluded remotely and other conditions apply.
B1G+ terms that state "no refunds" are enforceable except where local law requires otherwise or where the merchant has been unfair or misleading.
How to escalate a problem
- Request a refund or correction via the merchant or platform support first, providing receipts and details.
- Use your bank’s chargeback or dispute process if you believe a charge is unauthorised or incorrectly processed.
- If B1G+ fails to deliver the contracted service or misleads on availability, consider lodging a complaint with the National Consumer Commission in South Africa.
Customer experiences
Positive feedback
Some users report reliable access to many Big Ten events across various sports and praise the breadth of coverage for non-networked games.
These users appreciate consistent availability of lesser-covered events such as softball, baseball and other campus sports.
Negative feedback
- Several users report being surprised by auto-renewal charges and difficulty cancelling via apps.
- Common complaints include technical problems (stream load failures, buggy logins), poor support experiences, and being unable to find marquee games that were on broadcast partners instead.
Documentation checklist
For cancelling
- Account email and username used to subscribe.
- Date of subscription and next billing/renewal date from your account or receipt.
- Screenshots of the My Account → Purchases page showing the subscription (if available).
For refunds and disputes
- Receipts showing the charge(s) and any duplicate transactions.
- Correspondence with B1G+ support or platform support (dates, chat transcripts, emails).
- Bank or card statements showing the transaction(s) in question.
Common mistakes
Cancelling in the wrong place
A frequent error is attempting to cancel an in-app subscription on the B1G+ website. If you subscribed via a platform store you must cancel in that store.
Always check how you originally subscribed (web vs app store) before following cancellation steps.
Missing auto-renew reminders and surprise bills
Users sometimes rely on reminders that are not sent and are surprised by renewal charges by merchant names such as Cleeng B.V.
To avoid this mistake, note the billing date and cancel at least a few days before the renewal if you do not wish to continue.
Comparative recap
Summary table
| Route | How to cancel | Refund availability |
|---|---|---|
| Web (bigtenplus.com) | Account → Purchases → Click "Unsubscribe" twice | Refunds generally not issued; limited exceptions (24-hour auto-renew web charge or double charge) |
| In-app / Platform | Cancel through Apple/Google/Roku/Amazon/Samsung account | Refunds handled by the app store/platform under their policies |
When to use each route
If you subscribed on the website, use the website cancellation flow to both stop renewal and to be eligible for the narrow web refund exceptions.
If you subscribed through an app or device store, cancel there and contact the store for any refund concerns.
After cancelling
What to check
- Confirm cancellation in My Account (web) or in your store subscriptions list and keep a screenshot or confirmation email.
- Check your bank/card statement after the next billing date to ensure no unexpected charges were processed.
Useful links
Address
Corporate address
Big Ten Network, LLC
600 West Chicago Avenue, Suite 875, Chicago, Illinois 60654, United States
How to send written notices
For formal or written cancellation notices you may send mail to the corporate address above and include your account email, subscription details and copies of receipts.
For faster response on web subscriptions use the official support channels linked above before sending postal notices.
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.