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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Bravo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bravo: Easy Method
What is Bravo
Service overview
Bravo is a subscription-based streaming and content service offering reality shows, dramas and original series focused on pop culture and entertainment.
The service runs on a paid subscription model with optional add-ons such as priority support and in-app purchases like "Olé" plans in the South African App Store.
Who this guide is for
This guide is for South African users who want to cancel Bravo, understand refunds, or confirm their rights under local consumer law.
It summarises Bravo’s published cancellation and refund practices and provides practical steps and checklist items to prepare your cancellation request.
How to cancel Bravo
Direct cancellation steps (account)
- Sign in to your Bravo account where you manage subscriptions.
- Go to the subscription or billing section and choose the active Bravo subscription.
- Select "Cancel subscription" and follow any on‑screen prompts to confirm.
Priority support add‑on cancellations
- Cancellations for the priority support add‑on must be requested by email to billing@bravostudio.app.
- Include your account email, subscription ID (if available) and the request to cancel at the end of the prepaid period.
Notes about platforms
- Bravo’s policy does not distinguish between cancellations via App Store, Google Play or Bravo web accounts.
- Cancel using the method you used to subscribe (your Bravo account) or email billing@bravostudio.app for add‑ons.
What happens when you cancel
Access after cancellation
Cancellations are effective at the end of your current paid period; you retain access until the prepaid period finishes.
After the prepaid period ends, the account reverts to the free plan and paid features stop working.
Auto‑renew and manual cancellation
Bravo subscriptions (monthly or yearly) auto‑renew unless cancelled before the end of the paid period.
Cancellation must be done manually; there is no automatic opt‑out by Bravo beyond the paid period.
Data and account status
Your account typically remains active on the free tier after cancellation; content access tied to the paid plan will be removed when the period ends.
If you need full account deletion or data removal, contact support via billing@bravostudio.app to request the next steps.
Will I get a refund?
Standard refund policy
Bravo’s published policy states that they do not issue partial or full refunds if you cancel before the end of the contracted period.
There is no usage‑based refund and cancellations do not trigger pro‑rata repayments according to the policy.
Exceptions and error cases
- Refunds are only considered if an error occurs during cancellation.
- If you experienced an error, capture a screenshot showing date and time and email it to billing@bravostudio.app for review.
- Refunds are only possible if the error caused the cancellation to fail before the renewal date.
Statutory rights and missing cooling‑off mention
Bravo’s published materials do not reference any 14‑day or similar cooling‑off period; their "no refunds" position may conflict with local statutory rights.
If you believe statutory consumer rights apply (see next section), raise the issue with Bravo and, if needed, with the relevant South African consumer authority.
Bravo plans and pricing
Available South Africa App Store plans
The following in‑app prices are listed in the South African App Store for Bravo Vision (Olé plans).
Prices are shown in ZAR and reflect the App Store listing rather than the Bravo website currency.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Olé Monthly (in‑app, Bravo Vision) | R319.99 | Monthly | Subscription to Bravo Vision via In‑App Purchase |
| Olé Yearly (in‑app, Bravo Vision) | R3,199.99 | Annual | Subscription to Bravo Vision via In‑App Purchase |
Notes on pricing
Official Bravo Studio website lists pricing in USD/EUR and may not display exact ZAR rates; local App Store prices are shown above.
If you subscribed through a store (App Store/Google Play), the store receipt will reflect the final charged amount and taxes.
Your consumer rights in South Africa
Relevant legislation overview
South African consumer protection laws (for example the Consumer Protection Act) provide rights such as cooling‑off for some purchases and remedies for faulty or misrepresented services.
Bravo’s published “no refunds” policy does not explicitly reference local law and may conflict with statutory consumer protections.
What you can do locally
- If you believe your statutory rights apply, contact Bravo first and keep all receipts and correspondence.
- If unresolved, seek guidance from the relevant consumer protection authority or ombud in South Africa to confirm your rights and next steps.
Practical tips for disputes
Document dates, screenshots, receipts and any error messages before escalating a refund or rights complaint.
Refer to your payment method issuer if you believe an unauthorised charge occurred, and consider raising a formal complaint with a consumer body if Bravo does not resolve the issue.
Customer experiences
Positive feedback
Many users rate Bravo highly for user experience, perceived value and for features supporting peer recognition and engagement.
Reported strengths include ease of use, helpful customer service in many cases, and value for money relative to features.
Negative feedback
Some users report minor software glitches that require a page refresh to fix UI elements like tags.
There are reports of delayed voucher delivery and slow or unresponsive support in a few cases; such issues have led to frustrated users.
Takeaway for cancelling users
Expect generally positive service but keep in mind reported operational issues; if you rely on vouchers or add‑ons, confirm delivery before cancelling.
When contacting support, be clear, supply evidence and allow time for the support team to investigate, especially for delayed fulfilments.
Documentation checklist
Essential documents to gather
- Account email and subscription ID (if available).
- Proof of purchase or store receipt showing date and amount.
- Any in‑app subscription confirmation emails or screenshots.
If you experienced an error
- Screenshot(s) showing the cancellation error with visible date and time.
- Any error messages, ticket numbers or previous correspondence with support.
- Bank or card statement line showing the Bravo charge, if disputing payment.
Common mistakes
Not cancelling before renewal
Many users assume cancellation takes effect immediately and miss the renewal date. Bravo requires manual cancellation before the renewal to avoid another charge.
Always check the exact renewal date in your account and cancel with time to spare.
Using the wrong channel
Some users try to cancel an add‑on via app stores when Bravo requires add‑on cancellation by emailing billing@bravostudio.app; this can delay the request.
Confirm whether the item is an in‑app store subscription or a Bravo add‑on and follow the appropriate route.
Missing documentation for refunds
If you ask for a refund after an error but do not provide dated screenshots or receipts, Bravo may decline the request.
Collect evidence at the time of the problem to avoid denial for lack of proof.
Comparative recap
Quick side‑by‑side
| Feature | Bravo | Typical streaming service |
|---|---|---|
| Cancellation timing | Manual; effective at end of prepaid period | Often manual; policies vary by provider |
| Refunds on cancel | No refunds except for documented cancellation errors | Some offer pro‑rata refunds or store policy applies |
| Support for add‑ons | Requires email to billing@bravostudio.app | Varies; often handled via app store or provider account |
| South Africa pricing example | Olé Monthly R319.99 / Olé Yearly R3,199.99 (App Store) | Prices and billing currency depend on provider and store |
How to use this recap
Use the table to compare Bravo’s practical cancellation and refund positions against what you might expect from other providers.
If a policy point is critical (refunds, add‑on handling), confirm directly with Bravo and keep evidence of all communications.
After cancelling
What to check immediately
- Confirm cancellation confirmation email or on‑screen message from your Bravo account.
- Keep the final access date and a screenshot showing the cancelled status.
If you need further help
- For add‑ons or billing queries email billing@bravostudio.app with your account details and evidence.
- If Bravo does not resolve a statutory rights dispute, consider contacting the South African consumer protection authority or an ombud for guidance.
Address
Corporate contact (mail)
Bravo Viewer Relations, 3000 W. Alameda Ave., Suite 250, Burbank, CA 91523.
Billing and support email
For billing, add‑on cancellation or refund evidence, use: billing@bravostudio.app.