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Cancel CRAVE
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Crave service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crave: Easy Method
What is Crave
Service overview
Crave is a subscription streaming service based in Canada that offers movies, TV shows and original content from multiple networks. It provides on-demand streaming across devices and devices-specific subscription paths.
Availability note
Crave is primarily Canada-based and is not officially priced or distributed for South Africa. Local availability, pricing and support may differ from Canadian terms.
How to cancel Crave
Cancel depending on how you subscribed
- If you subscribed via the Apple App Store: cancel through your Apple ID subscription settings. Crave cannot cancel App‑Store‑based subscriptions for you.
- If you subscribed via Google Play: open the Google Play Store app and go to Subscriptions → Crave, then cancel. Crave cannot cancel Google‑Play‑based subscriptions for you.
- If you subscribed via Roku: cancel on your Roku device by highlighting the Crave channel, pressing the * (star) button → Manage subscription → Cancel, or cancel at my.roku.com.
- If you subscribed via Crave’s website: sign in at Crave.ca or Help pages, go to account/subscription settings and cancel from your account dashboard.
What Crave cannot do for platform subscriptions
Crave cannot directly cancel subscriptions that were set up through third‑party platforms (Apple, Google, Roku). You must use the platform account used to subscribe.
If you need help locating the subscription on a device, check the platform’s support pages or use your device’s account settings.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access typically continues until the end of the current prepaid billing period. You retain streaming access until that date.
Billing and data
Auto‑renewal is stopped at the end of the billing cycle; your account data (watch history, profiles) may be retained according to Crave’s data policy.
If you signed up via a platform, billing changes and records are usually visible in that platform’s account history.
Will I get a refund?
Crave's general refund stance
Payments already processed are generally not refunded and no prorated refunds are offered; exceptions are rare and discretionary. Expect refunds to be uncommon.
Platform subscriptions and refunds
- If you subscribed via the App Store, Google Play or Roku, any refund request must be made through that platform’s refund process, not through Crave.
- Contact the platform’s support or refunds page to submit requests for reimbursement or billing corrections.
For general guidance on cancellation and refund expectations see this summary: Crave cancellation guide.
Note: Crave Connect eSIM terms reference South African Consumer Protection Act compliance for eSIM purchases; this is a different product and may have separate refund rules: Crave Connect eSIM terms.
Crave plans and pricing
Pricing availability
Crave TV is not officially offered in South Africa and no local ZAR pricing for 2024/2025 could be verified.
If you need precise pricing for your account, check the subscription or billing section in your Crave account or the platform used to subscribe.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Crave streaming | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Overview of the Consumer Protection Act (CPA)
The South African Consumer Protection Act (CPA) grants consumers rights such as fair value, returns for defective goods, and protection against unfair practices.
These rights typically apply to goods and services supplied within South Africa by suppliers subject to South African law.
Applicability to Crave
Crave’s streaming service is Canada‑based and there is no verified information that the South African CPA applies to its web subscription service.
By contrast, Crave Connect’s eSIM terms explicitly reference CPA compliance for eSIM purchases, indicating that locally offered products may have different legal coverage: eSIM terms.
Customer experiences
Positive feedback
Some users report a satisfactory streaming experience, especially when subscribing during promotions. The app can work well across TV, mobile and set‑top platforms for many viewers.
Positive experiences are often linked to stable internet connections and up‑to‑date app versions.
Reported problems
Other users report issues such as playback buffering, app stability problems and difficulty with cancellation when subscribed via the website.
There are also reports of denied refund requests and billing problems; experiences vary by how the subscription was purchased and which platform handled billing.
Documentation checklist
What to gather before contacting support
- Account email and username used to subscribe
- Subscription receipt, transaction ID or billing statement
- Subscription start and renewal dates
- Device and platform used to subscribe (Apple ID, Google Play, Roku, website)
Evidence to keep
- Screenshots of the subscription page, billing entries and cancellation attempts
- Copies of support chat transcripts or emails
- Bank or card statements showing charges from Crave or the platform
Common mistakes
Wrong cancellation channel
Trying to cancel a platform‑based subscription through Crave’s website is a common error. If you subscribed via Apple, Google or Roku, cancel within that platform.
Always confirm which account or email was used to create the subscription before attempting cancellation.
Assuming automatic refunds
Assuming you will automatically receive a refund after cancellation is risky; Crave’s policy generally does not provide refunds for processed payments.
If you need a refund, file the request promptly through the platform (App Store, Google Play, Roku) used to purchase the subscription.
Comparative recap
Quick comparison
| Feature | Web subscription | Apple App Store | Google Play | Roku |
|---|---|---|---|---|
| How to cancel | Account settings on Crave.ca | Apple ID subscriptions settings | Google Play Subscriptions | Roku channel Manage subscription or my.roku.com |
| Who can cancel | Crave account holder | User via Apple account | User via Google account | User via Roku account |
| Refund route | Request via Crave; refunds rare | Request via Apple refund process | Request via Google refund process | Request via Roku refund process |
After cancelling
Immediate steps
- Save cancellation confirmation and any reference number.
- Monitor your bank or card statement for subsequent charges for one billing cycle.
- Remove or sign out of the Crave app on devices if you no longer intend to use the service.
Help and further reading
If you want a practical cancellation walkthrough, see this guide: Crave cancellation guide.
For eSIM purchases and local refund rules that reference South African law, review: Crave Connect eSIM terms.
Address
Local contact address (from listing)
Clifton Place, 19 Hurst Grove, Musgrave, Durban, 4001, South Africa.
Notes on contacting
This address appears associated with a local Crave listing but may relate to regional services like Crave Dining Rewards. For subscription or billing issues, use the account or platform support channels appropriate to how you subscribed.