Cancellation Crave: Easy Method

What is Crave

Service overview

Crave is a subscription streaming service based in Canada that offers movies, TV shows and original content from multiple networks. It provides on-demand streaming across devices and devices-specific subscription paths.

Availability note

Crave is primarily Canada-based and is not officially priced or distributed for South Africa. Local availability, pricing and support may differ from Canadian terms.

How to cancel Crave

Cancel depending on how you subscribed

• If you subscribed via the Apple App Store: cancel through your Apple ID subscription settings. Crave cannot cancel App‑Store‑based subscriptions for you.
• If you subscribed via Google Play: open the Google Play Store app and go to Subscriptions → Crave, then cancel. Crave cannot cancel Google‑Play‑based subscriptions for you.
• If you subscribed via Roku: cancel on your Roku device by highlighting the Crave channel, pressing the * (star) button → Manage subscription → Cancel, or cancel at my.roku.com.
• If you subscribed via Crave’s website: sign in at Crave.ca or Help pages, go to account/subscription settings and cancel from your account dashboard.

What Crave cannot do for platform subscriptions

Crave cannot directly cancel subscriptions that were set up through third‑party platforms (Apple, Google, Roku). You must use the platform account used to subscribe.

If you need help locating the subscription on a device, check the platform’s support pages or use your device’s account settings.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, access typically continues until the end of the current prepaid billing period. You retain streaming access until that date.

Billing and data

Auto‑renewal is stopped at the end of the billing cycle; your account data (watch history, profiles) may be retained according to Crave’s data policy.

If you signed up via a platform, billing changes and records are usually visible in that platform’s account history.

Will I get a refund?

Crave's general refund stance

Payments already processed are generally not refunded and no prorated refunds are offered; exceptions are rare and discretionary. Expect refunds to be uncommon.

Platform subscriptions and refunds

• If you subscribed via the App Store, Google Play or Roku, any refund request must be made through that platform’s refund process, not through Crave.
• Contact the platform’s support or refunds page to submit requests for reimbursement or billing corrections.

For general guidance on cancellation and refund expectations see this summary: Crave cancellation guide.

Note: Crave Connect eSIM terms reference South African Consumer Protection Act compliance for eSIM purchases; this is a different product and may have separate refund rules: Crave Connect eSIM terms.

Crave plans and pricing

Pricing availability

Crave TV is not officially offered in South Africa and no local ZAR pricing for 2024/2025 could be verified.

If you need precise pricing for your account, check the subscription or billing section in your Crave account or the platform used to subscribe.

Contact for pricing

Your consumer rights in South Africa

Overview of the Consumer Protection Act (CPA)

The South African Consumer Protection Act (CPA) grants consumers rights such as fair value, returns for defective goods, and protection against unfair practices.

These rights typically apply to goods and services supplied within South Africa by suppliers subject to South African law.

Applicability to Crave

Crave’s streaming service is Canada‑based and there is no verified information that the South African CPA applies to its web subscription service.

By contrast, Crave Connect’s eSIM terms explicitly reference CPA compliance for eSIM purchases, indicating that locally offered products may have different legal coverage: eSIM terms.

Customer experiences

Positive feedback

Some users report a satisfactory streaming experience, especially when subscribing during promotions. The app can work well across TV, mobile and set‑top platforms for many viewers.

Positive experiences are often linked to stable internet connections and up‑to‑date app versions.

Reported problems

Other users report issues such as playback buffering, app stability problems and difficulty with cancellation when subscribed via the website.

There are also reports of denied refund requests and billing problems; experiences vary by how the subscription was purchased and which platform handled billing.

Documentation checklist

What to gather before contacting support

• Account email and username used to subscribe
• Subscription receipt, transaction ID or billing statement
• Subscription start and renewal dates
• Device and platform used to subscribe (Apple ID, Google Play, Roku, website)

Evidence to keep

• Screenshots of the subscription page, billing entries and cancellation attempts
• Copies of support chat transcripts or emails
• Bank or card statements showing charges from Crave or the platform

Common mistakes

Wrong cancellation channel

Trying to cancel a platform‑based subscription through Crave’s website is a common error. If you subscribed via Apple, Google or Roku, cancel within that platform.

Always confirm which account or email was used to create the subscription before attempting cancellation.

Assuming automatic refunds

Assuming you will automatically receive a refund after cancellation is risky; Crave’s policy generally does not provide refunds for processed payments.

If you need a refund, file the request promptly through the platform (App Store, Google Play, Roku) used to purchase the subscription.

Comparative recap

Quick comparison

After cancelling

Immediate steps

• Save cancellation confirmation and any reference number.
• Monitor your bank or card statement for subsequent charges for one billing cycle.
• Remove or sign out of the Crave app on devices if you no longer intend to use the service.

Help and further reading

If you want a practical cancellation walkthrough, see this guide: Crave cancellation guide.

For eSIM purchases and local refund rules that reference South African law, review: Crave Connect eSIM terms.

Address

Local contact address (from listing)

Clifton Place, 19 Hurst Grove, Musgrave, Durban, 4001, South Africa.

Notes on contacting

This address appears associated with a local Crave listing but may relate to regional services like Crave Dining Rewards. For subscription or billing issues, use the account or platform support channels appropriate to how you subscribed.