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Cancellation Fanatiz: Easy Method
What is Fanatiz
Overview
Fanatiz is a subscription streaming service focused on live and on‑demand sports, with particular emphasis on football from South American and other international leagues.
How it is delivered
Fanatiz is available via mobile apps, web (play.fanatiz.com), smart TV/streaming devices and third‑party platforms like Roku, Apple App Store and Google Play.
How to cancel Fanatiz
Cancel on App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → Fanatiz → Cancel Subscription.
- Fanatiz cannot cancel App Store subscriptions for you.
- Must cancel at least 24 hours before renewal to avoid charges.
Cancel on Google Play (Android)
- Open Google Play Store → Profile → Payments & subscriptions → Subscriptions.
- Select Fanatiz → Cancel subscription and follow prompts.
- Fanatiz cannot cancel Google Play subscriptions for you.
- Cancel at least 24 hours before renewal.
Cancel on Web (Credit Card via play.fanatiz.com)
- Log in at play.fanatiz.com → My Profile → Plans and Payment Method.
- Choose Manage Plan → Cancel Subscription, provide a reason and submit.
- Cancel at least 24 hours before the next renewal to avoid being charged.
Cancel on Roku or other third‑party platforms
- Manage your subscription through the third‑party account (for example, your Roku account).
- Fanatiz cannot cancel or refund subscriptions purchased via third‑party platforms.
- Follow the platform’s cancellation flow; check their help pages for specifics.
What happens when you cancel
Access after cancellation
After cancelling a recurring subscription you typically retain access until the end of your paid billing period.
No further recurring charges should occur after cancellation, provided the cancellation completed before renewal.
Renewal and billing
Automatic renewal will stop only when the subscription is explicitly cancelled through the platform used to subscribe.
Deleting the app, logging out, or deleting your Fanatiz account does NOT cancel billing; explicit cancellation is required.
Data and account
Your account and profile data usually remain available after cancellation for reactivation unless you request deletion.
Check the account area on the platform you used to subscribe for profile and data‑removal options.
Will I get a refund?
Standard refund policy
Fanatiz generally does not provide refunds or credits for cancelled subscriptions, partially used periods, or unwatched content.
7‑day discretionary guarantee
- Fanatiz may consider a refund if requested within the first 7 calendar days of your first subscription.
- Any refund is prorated, net of transaction costs, and issued at Fanatiz’s discretion.
Exceptions and third‑party purchases
- PPV or on‑demand purchases are final and typically not refundable once made.
- Subscriptions purchased via Roku or other platforms require refunds via those platforms; Fanatiz cannot process those refunds.
Fanatiz plans and pricing
Pricing summary
The table below shows pricing information gathered from available listings and user reports. Prices may vary by platform and change over time.
Notes on prices
- App Store listing shows Front Row Monthly as R59.99 and Annual as R499.99.
- User‑reported App Store pricing may show higher rates (e.g., R104.99/month or R1,049/year for different tiers).
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Front Row Monthly (App Store listing) | R59.99 | 月額 | Full Front Row package (all content) |
| Front Row Annual (App Store listing) | R499.99 | 年間 | Full Front Row package (all content) |
| Front Row Monthly (user‑reported) | R104.99 | 月額 | Possibly premium tier via Apple Store (user report) |
| Front Row Annual (user‑reported) | R1,049 | 年間 | Possibly premium tier via Apple Store (user report) |
Your consumer rights in South Africa
Cooling‑off period
The South African Consumer Protection Act provides a 14‑day cooling‑off right for many online purchases, allowing cancellation and a refund in that period.
Fanatiz policy vs statutory rights
- Fanatiz’s published policy refers to a 7‑day discretionary refund window, which may be narrower than legal rights under South African law.
- Consumers in South Africa may have stronger statutory rights (including a 14‑day right), subject to exceptions for digital content.
Action steps for South African users
- Keep records of purchase receipts, subscription confirmations and cancellation attempts.
- Refer to local consumer law and consider citing the Consumer Protection Act if you believe your statutory rights apply.
Customer experiences
Positive feedback
- Users report a good selection of South American football, improved streaming quality and affordable pricing for some plans.
- Customer support has been described as responsive by several users for subscription and streaming issues.
Negative feedback
- Common complaints include app crashes, freezing, unstable Chromecast casting and forced log‑outs.
- Other reports mention cumbersome navigation, language/commentary mismatches and billing problems after cancellation.
What to watch for
If you experience continued billing after cancellation, gather evidence (screenshots, emails, receipts) and contact the payment platform or your bank as appropriate.
Documentation checklist
Proof of purchase
- Subscription confirmation email or receipt from the platform used (App Store, Google Play, play.fanatiz.com, Roku).
- Bank or card statement showing the charge.
Proof of cancellation
- Screenshot or confirmation showing the subscription was cancelled on the platform.
- Date and time of cancellation and any confirmation number or message.
Communication records
- Copies of messages with Fanatiz support or the third‑party platform.
- Notes on call times, agent names and reference numbers if you contacted support by phone.
Common mistakes
Assuming deleting the app cancels billing
Deleting the Fanatiz app or logging out does not stop recurring charges. You must cancel the subscription through the platform you used to subscribe.
Not cancelling in time
Many users miss the 24‑hour cancellation cutoff before renewal and are billed for another period. Always cancel at least 24 hours before renewal.
Using the wrong platform for cancellation
If you subscribed via Apple, Google, Roku or another third party, Fanatiz cannot cancel that subscription for you.
Attempting to cancel on play.fanatiz.com when you subscribed through an app store will not stop billing.
Comparative recap
Platform comparison
| Platform | How to cancel | Refund possibility | 期間 |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple Subscriptions in device Settings; Fanatiz cannot cancel it. | Refunds handled by Apple; Fanatiz cannot directly refund App Store purchases. | 月額 / 年間 |
| Google Play (Android) | Cancel via Google Play Store → Subscriptions; Fanatiz cannot cancel it. | Refunds handled by Google Play; Fanatiz cannot directly refund Play purchases. | 月額 / 年間 |
| Web (play.fanatiz.com) | Log in → My Profile → Plans and Payment Method → Manage Plan → Cancel. | Refunds considered per Fanatiz policy (7‑day discretionary window). | 月額 / 年間 |
| Roku / Other third‑party | Manage and cancel via the third‑party account (e.g., Roku account). | Request refunds from the third party; Fanatiz cannot process these refunds. | 月額 / 年間 |
After cancelling
Immediate steps
- Save cancellation confirmation (screenshot or email) and check your next billing date to confirm no further charges occur.
- If billed after cancellation, contact the platform (Apple, Google, Roku) or your bank with your documentation.
Reactivating or disputing charges
- To reactivate, subscribe again through the platform of your choice and verify the plan and price.
- To dispute a charge, use the evidence checklist and contact the payment provider or the platform’s support team.
Help and support
Check the Fanatiz app or the account area where you subscribed for the official help and support options.
If you need further assistance, gather your documentation first to speed up support interactions.
Address
Corporate address
Fanatiz (headquarters information): 600 Brickell Avenue, 19th Floor, Miami, Florida, United States.
Notes on contacting
For subscription management and refunds, use the platform where you originally subscribed (App Store, Google Play, play.fanatiz.com, Roku).
Keep records of all correspondence when seeking refunds or resolving billing issues.
Similar cancellation services
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Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Fanatiz subscription on the App Store, open Settings on your iPhone or iPad, tap your name, go to Subscriptions, select Fanatiz, and then tap Cancel Subscription. Remember, you must cancel at least 24 hours before renewal to avoid charges. For written cancellation, consider using registered mail.
After canceling your Fanatiz subscription, you will retain access until the end of your paid billing period. Ensure you cancel at least 24 hours before the next renewal to avoid further charges. If you need to confirm cancellation methods, check your contract or bill.
Fanatiz generally does not provide refunds for canceled subscriptions or partially used periods. However, if you request a refund within the first 7 days of your subscription, it may be considered at Fanatiz's discretion. For written requests, you can use registered mail.
To cancel your Fanatiz subscription via Google Play, open the Google Play Store, go to your profile, select Payments & subscriptions, then Subscriptions, choose Fanatiz, and follow the prompts to cancel. Make sure to cancel at least 24 hours before renewal. For further assistance, refer to your contract.
If you subscribed to Fanatiz through a third-party platform like Roku, you need to manage and cancel your subscription through your Roku account. Fanatiz cannot process cancellations or refunds for third-party subscriptions. For written cancellation, consider using registered mail to the third-party provider.