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Cancel GOTV
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Gotv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gotv: Easy Method
What is GOtv
Service overview
GOtv is a pay-TV service that offers a selection of local and international channels via a decoder and terrestrial transmission.
It targets budget-conscious viewers with tiered plans and basic entertainment, news and children’s programming in selected markets.
How GOtv is managed
Subscriptions and recurring payments are managed through GOtv’s own platforms: the MyGOtv App or the official GOtv website.
There is no App Store or Google Play-based subscription management for GOtv in South Africa; cancellations must be done via GOtv’s channels.
How to cancel GOtv
Cancel recurring payments (recommended)
- Open the MyGOtv App or visit the GOtv self-service pages on the GOtv website.
- Navigate to "Manage Recurring Payments" and follow the prompts to stop recurring deductions.
- Confirm the cancellation in the app or by on‑screen confirmation on the website.
Cancel via website or live chat
- Visit GOtv’s self-service FAQ and Live Chat options on the official site and request cancellation.
- Provide your account details and follow any instructions the agent gives to confirm cancellation.
- Keep chat transcripts or confirmation reference numbers for your records.
Official GOtv self-service: GOtv Self-Service & FAQs
Independent cancellation walkthrough: How to cancel GOtv (guide)
What happens when you cancel
Access and service
Cancelling stops future recurring payments but does not produce a refund for already paid renewals.
If you cancel online, any remaining paid days may be forfeited immediately and access can end right away.
Account and billing
Cancellation will prevent further automatic deductions from your payment method after confirmation.
Keep records (payment receipts, confirmation IDs) in case you need to dispute billing or confirm the cancellation date.
Will I get a refund?
GOtv refund policy (general)
GOtv subscription renewals are non-refundable; prepaid subscription renewals are not refunded once charged.
There is no publicly stated 14-day cooling-off or automatic right-to-refund for renewals in GOtv’s South African context.
Possible exceptions and actions
- If you believe an error occurred (e.g., duplicate charge), contact GOtv support via the official site and request a review.
- Keep evidence (screenshots, receipts, chat transcripts) to support any refund or billing dispute.
Reference for refund and cancellation behavior: Cancellation and refund notes
GOtv plans and pricing
Pricing overview
Below are documented prices for GOtv plans at the South African launch period; check GOtv for updates before purchasing.
Decoder and accessory costs listed reflect launch pricing and may change over time.
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| GOtv Value | R99 | Monthly | 12 channels |
| GOtv Lite | R45 | Quarterly | 2 channels |
| Decoder (one-time) | R699 | One-time | Includes one month of GOtv Value at launch |
| GOtenna (one-time) | R299 | One-time | Signal accessory |
Your consumer rights in South Africa
Relevant law
South African consumers are protected by the Consumer Protection Act, which requires clear information about terms and fair cancellation processes.
Sellers must not make cancellation unduly difficult or misleading to consumers.
How this applies to GOtv
- GOtv may specify its own cancellation channels (e.g., MyGOtv App, website) provided they are clearly communicated and accessible.
- If you suspect unfair treatment, keep evidence and consider contacting consumer protection bodies for advice.
Practical guidance on cancellation rights: Consumer rights & cancellation guidance
Customer experiences
Positive feedback
Some customers appreciate GOtv’s lower-cost tiers and the availability of local programming, including children’s shows.
Affordability is often cited as a main benefit in user comments.
Common complaints
- Frequent signal interruptions and decoder errors after payment.
- Channels removed without clear notice and subscription credits not reflecting immediately.
- Frustration that cancellations must be done via GOtv’s own portals and that paid days may be forfeited.
Independent user reports and experiences are summarised in available guides: User experience summary
Documentation checklist
Before you contact GOtv
- Account number or smartcard/decoder number.
- Full name and contact details on the account.
- Proof of recent payment(s) or receipts (screenshots or transaction IDs).
What to keep after cancellation
- Confirmation number or chat transcript from the cancellation interaction.
- Any email or on‑screen confirmation showing the cancellation date and status.
Common mistakes
Attempting to cancel through third-party stores
Many customers try to cancel via App Store or Google Play; this will not work because GOtv subscriptions are managed by GOtv platforms.
Always use the MyGOtv App or the official GOtv website to cancel to avoid delays.
Assuming refunds are automatic
Some users expect pro-rated refunds or a cooling-off period; GOtv’s published behavior is that renewals are non-refundable.
If you need a refund for billing errors, prepare evidence and contact GOtv support promptly.
Comparative recap
At-a-glance comparison
The table below compares the main documented plans and key cancellation/refund points for quick reference.
| Plan | Price (ZAR) | Period (期間) | Channels | Refund on renewal |
|---|---|---|---|---|
| GOtv Value | R99 | Monthly | 12 | No |
| GOtv Lite | R45 | Quarterly | 2 | No |
| Decoder purchase | R699 | One-time | Hardware | Case-by-case |
After cancelling
Things to check
- Confirm you received a cancellation confirmation or reference number.
- Verify that recurring payments have stopped on your bank or card statement after the next billing attempt.
Where to get help
Use GOtv’s official self-service and FAQ pages for account actions and to start cancellations: GOtv Self-Service & FAQs
For independent step-by-step cancellation explanations and user tips, see: Cancel GOtv guide
Address
GOtv South Africa office (for notices)
Corner Oak Avenue and Grove Street, Ferndale, Randburg, South Africa
Use this postal address if a formal written cancellation notice or complaint must be sent by mail.