Cancellation Make: Easy Method

What is Make

Overview

Make is a subscription-based platform offering cooking and lifestyle video content, recipes and related resources for users in South Africa.

The service provides both free access and paid subscription tiers that unlock additional features and content.

Content and access

Make delivers on-demand videos, step-by-step recipes and curated lifestyle collections via its platform and apps.

Subscriptions control access to paid content, integrations and any premium workflows provided by the service.

How to cancel Make

Web (direct via make.com)

• Log in to your Make account and open Dashboard.
• Go to Subscription → My plan → Click "Cancel subscription".
• Follow on-screen confirmations. See the official cancellation steps at the community help post: How to cancel my Make subscription.

App Store (iOS)

• If you subscribed via Apple, cancel through your Apple ID Subscriptions settings on your device.
• Apple handles refunds and subscription management for App Store purchases; follow Apple’s subscription flow or see guidance: Cancel via the App Store (iOS).

Google Play (Android)

• If you subscribed via Google Play, cancel in Google Play → Payments & Subscriptions on your Android device.
• Google handles refunds and subscription changes for Play purchases; procedural guidance is available here: Cancel via Google Play (Android).

What happens when you cancel

Access after cancellation

After cancelling a paid subscription purchased directly via the web, access to paid features continues until the end of your current billing cycle.

At the end of that cycle the account typically reverts to the Free plan with standard operations.

Billing and renewals

Cancelling stops the next automatic renewal but does not usually prorate or automatically refund the current billing period.

Ensure you keep records of cancellation confirmations and billing statements for reference.

Data and account status

Your account, content history and settings generally remain accessible under the Free plan unless otherwise stated in Make’s terms.

No unused paid operations are carried over after downgrade unless explicitly stated by Make.

Will I get a refund?

Web (direct) refund policy

For subscriptions purchased directly on the web, cancelling prevents the next renewal but does not normally trigger an automatic refund for the current period.

Refunds are not standard and are typically only granted in specific circumstances in line with the provider’s terms.

App Store and Google Play refunds

Refund requests for purchases made through Apple are handled by Apple and are granted at Apple’s discretion.

Refund requests for purchases made through Google Play are handled by Google and are decided according to Google’s refund policy.

How to request a refund

• For web purchases: contact Make support (keep your order/subscription details and cancellation confirmation ready).
• For App Store purchases: use Apple Support and your Apple ID purchase history.
• For Google Play purchases: use Google Play Help → Order history and request a refund.

Make plans and pricing

Notes on pricing

No authoritative public pricing for Make plans in South Africa was available in the verified sources used for this guide.

If you need exact fees or local pricing, contact Make directly or check your account billing screen.

Contact for plan details

Your consumer rights in South Africa

Cooling-off and the CPA

The Consumer Protection Act (CPA) may provide protections such as cooling-off rights and protection against unfair terms.

However, digital subscription services do not always qualify for an automatic 14-day refund unless the service terms explicitly provide one.

In-app purchase rules

For purchases made through Apple or Google, refund and cancellation rules are governed by Apple’s and Google’s own policies rather than Make’s terms.

Check the platform provider’s support pages for how to claim refunds or dispute charges.

Practical steps under South African law

• Keep copies of receipts, cancellation confirmations and any written communication.
• If you suspect an unfair contract term or unresolved dispute, consider seeking local consumer advice or legal assistance.

Customer experiences

Positive feedback

Reviews in South Africa report high user satisfaction for aspects such as integrations, the workflow builder and responsive customer service on some platforms.

For example, Make (formerly Integromat) scores highly on Capterra and GetApp in South Africa for usability and value: Capterra and GetApp.

Negative feedback

Public reviews on some sites report issues such as lengthy or unclear cancellation flows, unexpected charges and inconsistent support responsiveness.

Trustpilot contains a mix of critical reviews highlighting problems with support and billing: Trustpilot.

Balanced takeaway

• Many users report excellent features and value, while others report challenges with billing and support.
• Document your cancellation and keep receipts to help resolve any disputes.

Documentation checklist

Required account information

• Registered email address and account name.
• Subscription or order ID (from billing or confirmation email).
• Payment method details (last four digits or card type).

Receipts and proof

• App Store or Google Play receipt if purchased through those stores.
• Screenshots of your subscription page showing plan and renewal date.
• Cancellation confirmation screenshot or email.

Common mistakes

Assuming cancellation equals refund

Many users assume cancelling immediately triggers a refund; in most web purchases cancellation only stops future renewals.

Always check the billing terms and request a refund explicitly if you believe one is due.

Using the wrong platform to cancel

Users sometimes try to cancel via Make when the subscription was bought through Apple or Google; the purchase must be managed through the original store.

Verify where the charge came from (credit card vs App Store/Google Play receipt) before cancelling.

Not saving proof

Failing to save cancellation confirmations or receipts makes disputes harder to resolve.

Always capture screenshots and keep emails until the billing cycle has fully completed.

Comparative recap

Quick comparison

After cancelling

Verify billing

Check your card or bank statement after the current billing period ends to confirm no further charges occur.

Keep the cancellation confirmation and any correspondence for at least one billing cycle.

Consider alternatives

• Switch to the Free plan if you still want access to limited content.
• Contact Make support if you need data export, migration help or a dispute resolution.

Helpful links

• How to cancel (official community guidance): community.make.com
• App Store / Google Play cancellation & refund guidance: help.simple.life
• User reviews and experiences: Capterra, GetApp, Trustpilot

Address

Office location

Make’s publicly listed address for deliveries and contact in South Africa is:

32 Churchill Road, Windermere, Durban, Kwazulu‑Natal, 4001, South Africa.

Contact notes

Use account support channels in the app or web Dashboard for subscription issues first, and supply the documentation checklist items when contacting support.

If you need to send physical correspondence or deliveries, use the address above and include your account details in writing.