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Cancellation Marquee: Easy Method
What is Marquee
Service overview
Marquee is a subscription streaming service offering on-demand access to curated performing-arts and cultural content, including ballet, opera, theatre and classical performances.
Availability in South Africa
The service is available to South African subscribers with local pricing and subscription options. Support and enquiries for the South African offering are handled via the local contact email.
How to cancel Marquee
Cancel via the web
- Log in to your account at the Marquee website.
- Go to My Profile and look for the Cancel or Manage Subscription option.
- Follow the on‑screen prompts to confirm cancellation. Cancellation is normally effective at the next renewal date.
Cancel via mobile app stores
- iOS / Apple TV: Open the App Store, tap your profile, choose Subscriptions, select Marquee and tap Cancel Subscription.
- Android / Google Play: Open Google Play, go to Subscriptions, select Marquee and tap Cancel Subscription.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription, access typically continues until the end of the current billing period.
Your account remains active until the next renewal date unless the provider states otherwise.
Data and account retention
Account details and viewing history may be retained according to Marquee's terms and privacy policy. If you want your account removed, contact support.
Keep a copy of any confirmation emails or screenshots showing the cancellation for your records.
Will I get a refund?
Marquee.digital terms
Marquee.digital's Terms & Conditions state full refunds are available if cancellation is requested within 14 days of purchase, 50% refund if within 30 days, and no refunds after 30 days.
See the official terms for full details: Marquee.digital Terms & Conditions.
Marquee TV refund policy and exceptions
Marquee TV's Refund Policy page states that transactions are generally non‑refundable and cancellations take effect from the next billing date.
Exceptions are handled individually via support. For the policy text, see: Marquee TV Refund Policy.
Marquee plans and pricing
Local pricing summary
Below are the current South African prices and main features as available for the Marquee offering.
Paid plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly subscription | R99.99 | Monthly | Unlimited HD streaming of performances, downloads to mobile devices |
| Annual subscription (standard) | R999.99 | Annual | Unlimited HD streaming for one year |
| Annual subscription (promotional 30% off) | R699.99 | Annual | Same as standard annual plan, discounted for new subscribers |
Your consumer rights in South Africa
Cooling-off and refund rights
Under the South African Consumer Protection Act, consumers generally have a cooling‑off period for digital purchases which often aligns with a 14‑day full refund window.
Platform-specific terms (app store purchases vs direct web purchases) can affect how refunds are applied.
Escalation options
If you experience undue difficulty cancelling or obtaining a refund, you may escalate to consumer protection bodies such as the National Consumer Commission or relevant ombudsman.
Keep records of attempts to cancel and any communications with support when filing a complaint.
Customer experiences
Positive feedback
Many subscribers praise Marquee for high‑quality performing arts content and the ability to access world‑class performances from remote locations.
See user reviews for examples: Trustpilot reviews.
Negative feedback and common problems
Some users report difficulties cancelling, citing slow responses and challenges reaching live support representatives.
App stability issues (logouts, freezing, playback lag) have also been mentioned in user reviews: International Trustpilot reviews.
Documentation checklist
What to gather before you cancel
- Account email and username used to subscribe.
- Subscription confirmation or receipt showing purchase date and plan.
- Screenshots of your subscription page or cancellation attempt.
What to keep after cancelling
- Cancellation confirmation email or screenshot with date and time.
- Support ticket numbers and any correspondence with customer service.
Common mistakes
Canceling in the wrong place
Many users try to cancel via the website when their subscription was billed through Apple or Google. In that case, cancellation must be done in the store where the subscription is managed.
Not saving proof of cancellation
Failing to keep confirmation emails or screenshots can make it difficult to resolve billing disputes.
Always save evidence immediately after cancelling, and check the billing statement to confirm no further charges.
Comparative recap
Quick comparison
The table below summarizes key differences between Marquee.digital terms, Marquee TV policy and common user experience points.
Side‑by‑side table
| Feature | Marquee.digital (terms) | Marquee TV (refund policy) | User experience |
|---|---|---|---|
| Refund window | Full refund within 14 days; 50% within 30 days; none after 30 | Generally non‑refundable; cancellations effective next billing date; exceptions by support | Mixed reports; some receive refunds, others report refusal or delays |
| Cancellation method | Web account cancellation effective next renewal | Store purchases must be cancelled via App Store or Google Play | Users report confusion about where to cancel and delays in processing |
| Support responsiveness | Terms allow for support handling of exceptions | Support handles exceptions but may be slow | Reports of slow or limited human support in some cases |
After cancelling
Verify billing and access
Check your bank or card statement after the billing date to ensure no further charges occur.
Confirm you retain access until the end of the paid period and that it ends as expected.
Useful links and contacts
- Marquee.digital Terms & Conditions: https://www.marquee.digital/terms-and-conditions
- Marquee TV Refund Policy: https://marquee.zendesk.com/hc/en-us/articles/360047767593-Marquee-TV-Refund-Policy
- User reviews and experiences: https://www.trustpilot.com/review/marquee.tv
Address
Local contact email
For enquiries related to the South African offering contact: [email protected].
Physical address
No public physical address is listed on the South African site. Use the contact email for account or billing queries.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.