Cancellation Minno: Easy Method

What is Minno

Service overview

Minno is a subscription streaming service focused on family and children’s faith-based content, including shows, movies and devotionals. It is marketed as a safe, child-friendly platform with curated Bible-based programming.

Where it operates

Minno is available via its website and through mobile app stores (Apple App Store and Google Play). Pricing and billing options vary by region and by purchase channel.

How to cancel Minno

Cancel on the Minno website (account.gominno.com)

• Log into your account at account.gominno.com.
• Go to Subscription → Edit → Cancel Membership.
• If you paid via PayPal cancellation is immediate; if you paid by credit/debit card or ACH, cancellation takes effect at the end of the current billing period.

Cancel via app stores and bundled portals

• Apple App Store: Cancel through Apple’s subscription management in your device Settings. Removing the Minno app from your device does not cancel the subscription.
• Google Play Store: Open Google Play subscriptions and tap Cancel subscription; cancellation is effective at the end of the paid period.
• Bundled via customer portal: Enter the customer portal using your email + OTP → Manage Subscription → toggle off subscription → Save changes.

What happens when you cancel

Access after cancellation

If you cancel a web subscription paid by card or ACH, access usually continues until the end of the current paid billing period. PayPal cancellations via the web may take effect immediately.

Account and data

Your account profile and any saved settings typically remain on file so you can sign in again and restart a subscription. Specific data retention details are governed by Minno’s terms and privacy policy.

Will I get a refund?

Minno website purchases

Minno’s stated policy for website purchases is no refunds or credits for any unwatched movies or TV shows. The company may, at its sole discretion, issue credits or discounts, but these are not guaranteed.

App store purchases (Apple and Google)

• Apple App Store: Refunds are handled by Apple under Apple’s refund procedures and must be requested through Apple.
• Google Play Store: Refunds are handled by Google Play under Google’s policies and must be initiated through Google Play support.

Minno plans and pricing

Pricing summary

Below are the South African prices and plan types that are listed for Minno in the region. Some plans include a 7-day free trial as noted.

Your consumer rights in South Africa

Cooling-off and refunds

South African consumer protection law can provide a cooling-off period for certain digital purchases, often allowing cancellation within a short window (commonly 7 - 14 days). This statutory right may override a supplier’s stated no-refund policy.

Platform purchases and local law

For in-app purchases made through Apple or Google, refunds are subject to those platforms’ policies. However, South African consumer rights under the Consumer Protection Act may still apply in parallel with platform procedures.

Customer experiences

Positive feedback

• Users praise high-quality, Bible-based content appropriate for children and a wide variety of shows including scripture stories, songs and educational videos.
• Reports of helpful and responsive customer service and availability across multiple devices appear in positive reviews.

Negative feedback

• Common complaints include app instability: crashes, slow loading, freezing and autoplay resetting to the first episode.
• Users also report login problems (unexpected logouts, login failures) and casting issues such as audio overlaps or unreliable casting behavior.

Documentation checklist

What to prepare before contacting support

• Account email address used for the Minno subscription.
• Date and method of the last payment (PayPal, card, Apple, Google Play).
• Receipt or transaction ID from your bank, PayPal, Apple or Google Play.

Helpful supporting items

• Screenshots of your subscription page or billing statement showing Minno charges.
• Device details (mobile, tablet, web browser) and app version if relevant.
• Any confirmation emails or messages received when you subscribed.

Common mistakes

Assuming deleting the app cancels the subscription

Removing the Minno app from your device does not cancel subscriptions billed through app stores. You must cancel through the relevant subscription manager (Apple or Google).

Missing payment and receipt details

Not keeping a copy of the receipt or transaction ID can slow any refund or dispute process. Always secure the payment confirmation from the channel you used to subscribe.

Comparative recap

Quick channel comparison

The table below summarizes how to cancel, who handles refunds, and when cancellation takes effect for each purchase channel.

After cancelling

What to check next

Confirm cancellation by checking your subscription page or the confirmation email. Keep records of any cancellation confirmation or screenshots for your files.

When to escalate

If a charge continues after cancellation or you need a refund, gather your documentation and contact the payment provider (PayPal/bank) or the platform (Apple/Google) as appropriate. If local consumer rights may apply, consider contacting the South African consumer protection authorities or seeking advice on the Consumer Protection Act.

Address

Official mailing address

P.O. Box 121705, Nashville, TN 37212-9998, USA.

Notes about written cancellations

Minno does not appear to provide a South African postal address for cancellations. For formal written notices you may use the U.S. P.O. Box above or follow the cancellation steps for your purchase channel.