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Cancel MUBI
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Mubi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mubi: Easy Method
What is MUBI
Overview
MUBI is a curated streaming service that offers a rotating selection of independent, classic and international films. It adds a new film daily while removing another, focusing on handpicked cinema for film enthusiasts.
Service in South Africa
MUBI is available in South Africa via web, mobile apps and some connected TV platforms. Subscriptions auto-renew unless cancelled through the channel used to subscribe.
How to cancel MUBI
Canceling when you subscribed on the web
- Log in at MUBI.com.
- Go to Profile → Account Settings or Membership → Subscription.
- Select Cancel Membership or End Subscription and confirm.
- Access continues until the end of the current billing cycle.
- For full instructions see MUBI help: cancel subscription.
Canceling when you subscribed via an app or third party
- iOS (App Store): Cancel through your Apple ID: Settings → Subscriptions → MUBI → Cancel. Allow at least 24 hours before renewal to avoid a charge.
- Android (Google Play): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → MUBI → Cancel.
- Amazon / Roku / Smart TV stores: Cancel through the platform where you subscribed (for example, Manage Subscription on Roku or Amazon Prime Channels settings).
What happens when you cancel
Access after cancellation
After cancelling, you retain access to MUBI until the end of the paid billing period. Streaming does not stop immediately unless specified by the third-party platform.
Renewal and billing
Auto-renewal stops after cancellation. If you subscribed through a third party, recurring billing must be managed or cancelled with that platform to prevent future charges.
Account and data
Your account and viewing history typically remain available for future sign-in unless you request account deletion. Check your account settings or contact support for data removal requests.
Will I get a refund?
MUBI refund policy
According to MUBI's terms, subscriptions are non-refundable. There are no refunds or credits for partially used periods except at MUBI's sole discretion or as required by law.
Third-party purchases and refunds
- If you subscribed through Apple, Google Play, Amazon, Roku or another platform, refund requests must be made via that platform's refund process.
- Platform refund policies (Apple/Google/Amazon) vary and may include time limits or conditions.
Where to find the official terms
For the formal terms and exceptions see MUBI's Terms of Service: MUBI Terms of Service.
MUBI plans and pricing
Current South Africa pricing
Below are the current in‑app prices listed on the Apple App Store for South Africa. Prices can change; verify inside the app store you used to subscribe.
Pricing notes
The App Store is the most direct source for in‑app pricing in South Africa. Other sources may reference older or different prices.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | R139.99 | Monthly | Access to full streaming library; films rotate; 7‑day free trial (auto‑renew). |
| Yearly | R1,079.99 | Annual | Annual billing with cost savings versus monthly. |
Your consumer rights in South Africa
Cooling-off and return rights
Under the South African Consumer Protection Act (CPA), consumers have cooling-off rights for some direct marketing contracts, typically a minimum five business days for certain transactions.
Digital subscriptions and the CPA
Because MUBI is a digital subscription, the standard 14‑day return rule for goods may not directly apply. However, CPA principles on fairness, transparency and remedies for misrepresentations still apply.
Practical steps if you believe rights were breached
- Keep screenshots of offers, receipts and cancellation attempts.
- Raise the issue with MUBI support and the platform you used to subscribe.
- If unresolved, you can seek advice from South African consumer protection authorities or consumer assistance services.
Customer experiences
Positive feedback
Many users praise MUBI's curated selection and thoughtful film curation, appreciating the discovery of lesser-known and classic films.
Negative feedback
- There are reports of difficulty cancelling subscriptions and unexpected recurring charges after cancellation.
- Some users describe slow or unhelpful customer service responses.
- Technical issues such as buffering or poor picture quality have been reported, especially on smart TV apps.
- Titles may be unavailable in certain regions or removed unexpectedly, which can frustrate subscribers.
Documentation checklist
What to have ready before cancelling
- Login email and password for your MUBI account (if subscribed via web).
- Receipt or confirmation email showing subscription date and plan.
- Screenshots of the subscription page or billing history if available.
When contacting third parties
- Apple ID or device where the subscription is billed (iOS users).
- Google account used for Play Store purchases (Android users).
- Account details for Amazon, Roku or your smart TV platform if subscribed there.
Common mistakes
Attempting to cancel the wrong place
A frequent error is cancelling on MUBI.com when the subscription was bought via Apple, Google Play or a TV platform. Cancelling in the wrong place does not stop third-party billing.
Missing the timing window
Another common mistake is trying to cancel too close to the renewal time. For App Store subscriptions allow at least 24 hours before renewal to avoid being charged for the next period.
Assuming immediate refunds
Many expect immediate refunds after cancellation; MUBI's standard policy is no refunds for partially used periods unless required by law or granted at MUBI's discretion.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund process | Notes |
|---|---|---|---|
| Web (MUBI.com) | Profile → Account Settings/Membership → Subscription → Cancel | Request via MUBI; refunds generally not given per TOS | Access continues until end of billing cycle; see MUBI help article |
| iOS (App Store) | Settings → Subscriptions → MUBI → Cancel | Request refund via Apple support/process | Cancel at least 24 hours before renewal to avoid charge |
| Android (Google Play) | Google Play → Profile → Payments & Subscriptions → Subscriptions → MUBI → Cancel | Request refund via Google Play support/process | Manage billing in Google Play to stop future charges |
| Amazon / Roku / Smart TV | Cancel through the platform's subscription management (e.g., Prime Channels, Roku Manage Subscription) | Request refund via the platform's support or refund process | Platform controls billing; MUBI support may not be able to stop charges made by the platform |
After cancelling
Immediate steps
- Confirm cancellation email or confirmation in your account or platform.
- Check your next billing date to ensure auto-renewal has stopped.
Helpful links
Address
Registered office for MUBI UK LIMITED
MUBI UK LIMITED, 5 New Street Square, London EC4A 3TW, United Kingdom.
Use of address
This address is the registered office for MUBI UK LIMITED and is the appropriate mailing address for formal correspondence regarding subscriptions.