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Cancellation PokerGO: Easy Method
What is PokerGO
Service overview
PokerGO is a subscription streaming service focused on poker content, offering live events, on‑demand tournaments and original series. It targets fans who want premium coverage of major poker tournaments and exclusive shows.
Who it’s for
The service is aimed at viewers who follow high‑stakes events and archived poker content year‑round. Subscriptions grant access on compatible devices while the subscription is active.
How to cancel PokerGO
Cancel via website (credit/debit card)
- Open a browser and sign in at the PokerGO account area (browser only).
- Click the user icon, choose Subscription, then click "Cancel".
- Provide a reason when prompted and confirm the cancellation.
- You will receive a cancellation confirmation email once the process completes.
App store and Google Play notes
- iOS: The app does not support in‑app cancellation; cancel through your Apple subscription settings or via website subscription management.
- Google Play: PokerGO points users to website subscription management; you may also manage subscriptions via your Google Play account settings.
- If you cannot cancel via app, use a desktop browser to access your PokerGO account and follow the website cancellation steps above.
What happens when you cancel
Access after cancellation
Cancelling stops future automatic billing but does not immediately remove access. You retain access until the end of your already‑paid billing period.
Account and data
After cancellation your account remains for future reactivation. Personal settings and watch history may be retained according to PokerGO’s policies.
Will I get a refund?
Standard subscription refunds
- Subscription charges (monthly, quarterly, yearly) are stated as non‑refundable.
- Cancelling prevents future billing but does not produce a refund for the current period.
Free trials and exceptions
- If you have a free trial you must cancel before the trial ends to avoid being charged.
- If charged after a trial you believe you cancelled, review your app store or card provider options to dispute the charge.
- Refunds for physical goods are separate and do not apply to digital subscriptions in South Africa.
PokerGO plans and pricing
Available plans (South African App Store prices)
Below are the South African in‑app prices as listed for PokerGO. Verify in your App Store at purchase time for exact amounts and currency.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Pass | R399.99 | Monthly | Premium poker coverage with live and on‑demand content |
| Quarterly Pass | R799.99 | Quarterly | Premium poker coverage every quarter |
| Annual Pass | R1,999.99 | Annual | Premium poker coverage all year |
| PokerGO VIP | R5,999.99 | Annual (VIP) | Includes PokerGO VIP benefits (higher tier) |
Your consumer rights in South Africa
Key legal context
South African consumer law (Consumer Protection Act 68 of 2008) requires fair and reasonable contract terms and protections for consumers in many contexts.
Digital subscriptions and cooling‑off
- There is not an automatic 14‑day statutory cooling‑off period for digital streaming subscriptions unless explicitly offered by the supplier.
- PokerGO states subscription fees are non‑refundable once charged; this is consistent with many digital subscription agreements.
- If you were misled or charged incorrectly, consider disputing the charge with your card provider or seeking remedies under consumer protection law.
Customer experiences
Reported negatives
- Some users report poor stream quality (freezes, blur) and unexpected or large price increases on renewal.
- Other complaints include perceived unfair in‑app mechanics, recycled content and app navigation/playback issues.
Balanced perspective
While some subscribers report problems, others find value in exclusive live events and archived tournament footage. Experiences vary by event, device and region.
Documentation checklist
What to have before cancelling
- Login email and password for your PokerGO account.
- Payment method details (card or app store account) used for the subscription.
- Record of trial start/end dates if you were on a free trial.
Proof to keep after cancelling
- Cancellation confirmation email or screenshot of the cancelled subscription page.
- Billing statements showing the last charge date and amount.
- Any correspondence with PokerGO support for disputes or refund requests.
Common mistakes
Assuming in‑app cancellation works
Many users try to cancel inside the mobile app. The PokerGO app does not support full in‑app cancellation for iOS; use the website or your app store subscription settings instead.
Missing the free trial cutoff
Failing to cancel before a free trial ends results in automatic billing. Always note your trial end date and cancel in advance if you do not intend to continue.
Comparative recap
Quick comparison summary
The table below summarises price, billing period and refund stance to help you compare plans at a glance.
Comparison table
| Plan | Price | Period | Refunds / Cancellation |
|---|---|---|---|
| Monthly Pass | R399.99 | Monthly | Non‑refundable; access continues until period end after cancellation |
| Quarterly Pass | R799.99 | Quarterly | Non‑refundable; access continues until period end after cancellation |
| Annual Pass | R1,999.99 | Annual | Non‑refundable; access continues until period end after cancellation |
| PokerGO VIP | R5,999.99 | Annual (VIP) | Non‑refundable; access continues until period end after cancellation |
After cancelling
What to check immediately
- Confirm you received the cancellation confirmation email and save it for your records.
- Check your next bank or card statement to ensure no further charges are taken.
If you need further help
If you have a billing dispute or require support, contact PokerGO customer support through your account help options. Keep your cancellation proof and billing details handy for faster resolution.
Address
PokerGO postal address
3993 Howard Hughes Parkway, Suite 450, Las Vegas, Nevada 89169, United States.
Notes about office locations
The Las Vegas address is the contact used for support and correspondence. Other office locations may exist but are not required for cancelling a subscription from South Africa.
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Written by Kyle Adams
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.
FAQ
To cancel your PokerGO subscription via the website, sign in to your account, click on the user icon, select 'Subscription', then click 'Cancel'. Follow the prompts to confirm your cancellation.
No, the PokerGO app does not support in-app cancellations for iOS. You must cancel through your Apple subscription settings or via the PokerGO website.
After cancellation, you will retain access to PokerGO until the end of your current billing period, even though future billing will stop.
No, PokerGO subscriptions are non-refundable. You will continue to have access until the end of your paid billing cycle after cancellation.
If you were charged after cancelling your free trial, check your app store or card provider options to dispute the charge, as refunds for digital subscriptions are not guaranteed.