Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Huawei Cloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Huawei Cloud: Easy Method
What is Huawei Cloud
Overview
Huawei Cloud is a subscription-based cloud platform offering storage, compute, networking, and platform services for businesses and developers.
Services include cloud storage, virtual servers, messaging (SMS), and professional services billed on subscription or pay-per-use models.
Services covered
The cancellation guidance in this document covers subscriptions purchased via Huawei devices (HUAWEI ID), device settings, and the Huawei Cloud web portal.
It also notes professional service rules and billing/refund timing specific to UAE customers.
How to cancel Huawei Cloud
On Huawei devices (App)
- Open Settings on your Huawei device and sign in to your HUAWEI ID.
- Go to Cloud, then tap the profile image in the upper-right corner.
- Select Subscription, then choose Cancel subscription and follow on-screen prompts.
On Huawei devices (Phone settings)
- Open Settings > Account center > Payment and purchases.
- Choose Subscriptions / Password-free payments, select the service, then Cancel subscription.
Via web (cloud.huawei.com)
- Log in to the Huawei Cloud website (cloud.huawei.com) with your HUAWEI ID.
- Go to My HUAWEI ID > My account > Payment and purchases > Subscriptions.
- Disable Auto-Renewal (Remove) or select Subscriptions > UNSUBSCRIBE; for Cloud Storage use Cloud Storage > UPGRADE CLOUD STORAGE SPACE > More > Manage subscription > Cancel subscription.
Other contact methods
- Alternative options include contacting Huawei Cloud support by phone, live chat, or WhatsApp, or sending postal mail; online cancellation is fastest.
- Use official support channels: cloud.huawei.com and regional site e.huawei.com/ae/.
What happens when you cancel
Access and data
After cancellation your active subscription stops auto-renewal; you typically retain access until the paid period expires.
Stored data may remain until the end of the billing period; follow backup/export steps before expiry to avoid data loss.
Auto-renewal and billing
Auto-renewal is disabled when you cancel; billing stops for future periods but past charges remain subject to refund rules.
Monthly settlements may include the cancellation on the next billing cycle depending on payment method.
Will I get a refund?
Refund timing
- Huawei Cloud account balance refunds: typically processed within 1 working day.
- Credit/debit card refunds: usually completed within 7 working days.
- Monthly settlement items: refunds may be included in the next month’s bill.
Refund calculation and exceptions
- If unsubscribing from an inactive resource or unused renewal period: full refund and coupons returned.
- If unsubscribing from an in-use resource: refund = paid amount − consumed amount − handling fee (handling fee typically 10 - 15% depending on subscription term).
- Professional services: refunds and unsubscription are supported only before service usage begins; no refunds once service is used.
Huawei Cloud plans and pricing
Pricing snapshot
| Plan | Price | Period | Notes |
|---|---|---|---|
| Message & SMS (to UAE) | AED 0.37 (approx.) | Pay-per-use | Unit price per message to United Arab Emirates |
| Other Huawei Cloud services | Contact for pricing | Subscription / Pay-per-use | Most services are listed in USD on official site; contact local sales for AED pricing |
Pricing notes
Only the Message & SMS pay-per-use entry includes an explicit UAE AED figure in available data.
For other services, the official portal lists USD; convert rates or contact Huawei UAE sales for AED quotations.
Your consumer rights in United Arab Emirates
Returns and replacements
Under UAE consumer law and Huawei UAE Terms of Sale, consumers have 7 days to return unopened products from receipt.
Consumers may request replacement within 14 days for defective goods; refunds for goods are processed within 14 days after return approval.
Service and digital rights
Digital services follow Huawei Cloud’s billing and refund policies; professional services often have stricter no-refund-after-use rules.
If you believe your consumer rights under UAE law were breached, consider contacting local consumer protection authorities after exhausting Huawei support.
Customer experiences
Negative feedback
Some customers reported unauthorized charges for services they say they did not create, with poor support responses and denied refunds.
Complaints include claims of billing without clear notifications and activation of unrelated services without user consent.
Positive and neutral feedback
There are many users who successfully manage cancellations online with immediate effect when following the web or device steps.
Documenting subscription IDs and communication improves the chance of timely resolution when issues arise.
Documentation checklist
Required documents
- HUAWEI ID email or phone used to subscribe
- Order number, subscription ID, or invoice number
- Payment proof (card statement or transaction ID) if seeking a refund
Helpful extras
- Screenshots of subscription pages and cancellation attempts
- Dates and transcripts of chats or support calls
- Original purchase confirmation emails
Common mistakes
Not checking renewal settings
Example: assuming cancellation removed auto-renewal but forgetting to disable Auto-Renew in the web portal leads to unexpected charges.
Always verify in My account > Payment and purchases > Subscriptions that Auto-Renewal is removed.
Missing documentation when disputing charges
Example: contacting support without order numbers or proof delays resolution and refund processing.
Gather invoices, transaction IDs, and screenshots before raising disputes to speed outcomes.
Comparative recap
Quick comparison
| Method | Speed | Refund likelihood | Where to start |
|---|---|---|---|
| Huawei Cloud App (HUAWEI ID) | Immediate (in-app) | Standard per refund rules | Settings > HUAWEI ID > Cloud > Subscription |
| Phone settings (Device) | Immediate | Standard per refund rules | Settings > Account center > Payment and purchases |
| Website (cloud.huawei.com) | Immediate | Standard per refund rules | Log in > My HUAWEI ID > Payment and purchases > Subscriptions |
| Support channels (phone/chat/WhatsApp/post) | Varies (slower) | Case-by-case; may require documentation | Contact official support via cloud.huawei.com or local site |
Recommendation
For fastest cancellation and clear audit trails, cancel via the web portal or HUAWEI ID settings and keep screenshots.
Use support channels if you need refunds or if cancellation options are not visible in your account.
After cancelling
Follow-up actions
- Download or backup any stored data before the subscription expiry date.
- Monitor your payment method for refunds and retention of charges; save support case numbers.
Useful links
- Huawei Cloud (global) - account and subscription management.
- Huawei UAE - regional contact and product information.
- Huawei Cloud Support - help articles and support channels.
Address
Physical address
Bay Gate Tower, Al Sa’ada Street, Business Bay, Dubai, UAE.
P.O. BOX: 213493 Dubai
Support & mailing
For official support and dispute resolution, use the Huawei Cloud support portal: cloud.huawei.com.
Send postal correspondence to the address above if required by local procedures.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.