Cancel Memrise: Easy Method

What is Memrise

Service overview

Memrise is a language-learning platform offering courses, vocabulary practice, and study tools via web and mobile apps.

It provides free and paid Premium features, including learning paths and additional study content.

How users interact

Users can study official Memrise courses and some community-created content on web and mobile devices.

Paid plans unlock full Premium features and are billed monthly or annually (or one-time lifetime purchases where offered).

How to cancel Memrise

Cancel via Memrise website (recommended)

• Log in via browser.
• Click the Profile icon → Settings → Account → “Cancel Plan”.
• This stops auto-renewal; paid features remain active until the end of the current period.

Cancel via app stores (if you paid there)

• Google Play (Android): Open Google Play Store → Menu → Subscriptions → select Memrise → Tap “Cancel subscription”.
• Apple App Store (iOS): Must cancel via your Apple App Store subscriptions settings; Memrise cannot cancel this for you.

What happens when you cancel

Access after cancellation

When you cancel, your subscription generally remains active until the paid period ends.

You will retain Premium access for the time you have already paid for.

Auto-renewal and data

Cancelling stops auto-renewal so you won't be charged again at the next billing date.

Your account data and learning history typically remain unless you delete your account separately.

Will I get a refund?

Memrise refund policies

• 30-day money-back guarantee: Full refund if you cancel and request within 30 days of activating a Quarterly or Annual Plan (not Monthly).
• Monthly plan refunds are limited: refunds on Monthly plans may only be available within 14 days of purchase and not after the 30-day window.
• If you paid via the App Store, refunds must be requested from Apple; Memrise cannot process App Store refunds.

Exceptions and important notes

Legal 14-day 'change of mind' rules noted for UK consumers do not generally apply in New Zealand.

For purchases made via third-party stores (Apple/Google), you must use those stores' refund processes and contact points.

Memrise plans and pricing

Overview of plans

Available plans typically include Monthly, Annual, and Lifetime options, with features that unlock full Premium access.

Exact NZD prices were not found; prices shown in USD on public sources may differ in New Zealand.

Pricing table

Your consumer rights in New Zealand

Key legal protections

Under the Consumer Guarantees Act 1993, digital services must be supplied with reasonable care and skill and match their description.

If the service is not supplied as promised, you may be entitled to have the problem fixed or to cancel and get a refund if the problem is substantial.

How these rights apply to Memrise

• “No-refund” terms cannot override your rights under the CGA.
• Purchases from overseas traders who sell to New Zealand consumers are still covered by the CGA and Fair Trading Act.
• There is generally no automatic 'change-of-mind' cooling-off period for standard online digital subscriptions in New Zealand.

Customer experiences

Common complaints

Some users report losing access to community-created courses after app updates or redesigns.

There are reports of navigation problems, broken links, and redirects between app and website causing usability issues.

Refund and UI feedback

Users report mixed experiences obtaining refunds: some succeed through Apple or Google, others face slow or automated responses from support.

Recent UI changes and added AI features have drawn criticism from users preferring the previous interface and workflows.

Documentation checklist

Before contacting support

• Account email address and username.
• Receipt or transaction ID for the purchase.
• Date of purchase and subscription start date.
• Payment method used (Web, Google Play, Apple App Store).

Additional helpful items

• Screenshots of receipts, subscription page, or error messages.
• Any previous support request numbers or replies.
• Clear statement of desired outcome (cancel, refund, or fix service).

Common mistakes

Assuming cancellation is automatic

Many users assume deleting the app cancels the subscription; it does not.

Always cancel via the account settings on the web or the app store where you subscribed.

Wrong refund contact

Users who purchased via Apple sometimes contact Memrise for refunds; Apple handles App Store payments and refunds.

Similarly, Android users who paid through Google Play must use Google Play for subscription management and refunds in most cases.

Comparative recap

At-a-glance comparison

The table below summarises where to cancel, refund eligibility, and key notes per method.

Quick decision help

After cancelling

Next steps

Keep confirmation of cancellation and any refund correspondence for your records.

Verify that auto-renew is disabled in your account or app store settings before the next billing date.

Helpful links

• Memrise Help Center
• Manage subscriptions on Apple devices (Apple Support)
• Manage subscriptions on Google Play (Google Support)
• Consumer Protection / New Zealand government
• Commerce Commission / New Zealand

Address

Memrise contact address

Memrise Limited, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.

Memrise does not appear to have a dedicated postal office in New Zealand; use the UK address if a physical address is required.