cancellation Perlego: Easy Method

What is Perlego

Overview

Perlego is an online subscription service that gives users access to a large library of academic and professional textbooks and resources for reading, highlighting and note-taking.

It is subscription-based and available via the Perlego website, iOS App Store and Google Play, with some institutional accounts managed by universities or organisations.

Who uses it

Perlego is commonly used by students, researchers and professionals who need on-demand access to multiple textbooks without buying each title.

Institutional accounts may be provided by universities and typically follow the institution's access rules rather than the user's direct subscription settings.

How to cancel Perlego

Cancel via the Perlego website (recommended)

• Log in at Perlego website using a browser.
• Go to Account Settings → Subscription tab → Manage → Cancel subscription → Confirm cancellation.
• Access remains until the end of your current billing cycle.
• You cannot cancel a subscription purchased via an app store from within the Perlego website or app.

Cancel via app stores or institution

• iOS (App Store): Cancel through your Apple account settings; Perlego cannot cancel App Store subscriptions for you.
• Android (Google Play): Cancel through Google Play account settings; Perlego cannot cancel Google Play subscriptions for you.
• Institution‑provided subscriptions: These cannot be cancelled by individual users; access ends when the institution revokes it or it expires (often after one year).

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, access to Perlego continues until the end of the current billing period.

No immediate loss of access occurs mid‑cycle after a confirmed cancellation via the website.

Renewals and account data

Cancelled subscriptions are not renewed automatically once the billing cycle ends.

Perlego retains account data according to its privacy policy; if you need data removed, contact Perlego support or follow the privacy request process on their site.

Will I get a refund?

14‑day money‑back (web first‑time purchase)

Perlego offers a 14‑day money‑back guarantee for first‑time purchases made on the web.

To request a refund, you must email [email protected] within 14 days of your first charge; refunds are processed to the original payment method and usually take up to 10 working days.

Refund exceptions and app purchases

• Renewal payments or requests made more than 14 days after the first payment are not eligible for a Perlego refund.
• Subscriptions purchased via Apple App Store or Google Play must use Apple or Google refund processes; Perlego cannot process those refunds directly.

Perlego plans and pricing

Pricing availability

No official United Arab Emirates (AED) pricing was found in verified sources.

Perlego pricing is typically shown in currencies such as USD or AUD on their site and may vary by market and promotions.

Contact for exact pricing

Your consumer rights in United Arab Emirates

General withdrawal rights

In the UAE, consumers generally have protections that allow withdrawal from certain online services within a timeframe similar to a 14‑day right of withdrawal.

These protections can vary depending on the service type and terms at purchase, so check the original purchase terms and local consumer law.

App store and institutional specifics

• For App Store purchases, Apple’s refund policy and process apply; for Google Play, Google’s policy applies.
• Institutional accounts (e.g., university subscriptions) are controlled by the institution and may not permit independent user cancellation.
• For authoritative information, consult the UAE Ministry of Economy consumer resources: https://www.economy.gov.ae/.

Customer experiences

Positive feedback

Users praise Perlego for its large academic/textbook library, reading features (highlighting, notes, offline access, read‑aloud), and generally helpful customer service.

Many find the subscription cost‑effective compared with buying multiple textbooks outright.

Negative feedback

Some customers report difficulties with cancellation, including being charged after they believed cancellation was completed.

At least one UAE user felt the subscription model and access expectations were unclear, leading to frustration when full access required a paid subscription.

Documentation checklist

What to prepare before contacting support

• Registered account email and username used with Perlego.
• Last invoice or bank/transaction entry showing the Perlego charge.
• Date of first charge if requesting a 14‑day web refund.
• Screenshot or confirmation of cancellation attempts (if applicable).

Additional documents for institutions

• If access is institution‑provided, have proof of enrollment or the institution’s subscription details ready.
• If disputing charges, keep correspondence with Perlego, Apple or Google and any bank chargeback reference numbers.

Common mistakes

Assuming in‑app cancellation works

Users often try to cancel inside the Perlego mobile app; due to app store rules, App Store/Google Play subscriptions must be cancelled via the respective platform account settings.

Missing the 14‑day window

Expecting a refund after the 14‑day window or for renewal payments will likely fail; refunds for first‑time web purchases must be requested within 14 days.

Also check whether your subscription was purchased directly or via an institution or app store, as this affects refund options.

Comparative recap

Quick comparison of cancellation routes

After cancelling

Check access and charges

Confirm that your subscription status shows as cancelled in Account Settings and that access remains until the end of the billing period.

Monitor your bank or card statement to ensure no further unexpected charges occur.

Useful links and next steps

• Perlego home and account: https://www.perlego.com/
• Request a web refund (email as required in policy): [email protected]
• Apple refunds & support: https://support.apple.com/ and https://reportaproblem.apple.com/
• Google Play refunds: https://support.google.com/googleplay/answer/2479637
• UAE consumer information: https://www.economy.gov.ae/

Address

Perlego headquarters

Perlego Ltd.

26 Hatton Garden, London EC1N 8BR, United Kingdom

How to contact by post

If you prefer to send postal correspondence, use the address above and include your account details and supporting documents.

For fastest resolution, website cancellation and the specified refund email are the preferred methods.