Cancellation Perlego: Easy Method

What is Perlego

Perlego is an online subscription service that provides access to a large library of academic and professional books and textbooks across web and mobile devices. It offers tiered plans with features such as read-aloud, note-taking, and offline access intended for students, researchers and professionals.

How to cancel Perlego

• Perlego subscriptions must be cancelled via the Perlego website (cancellation cannot be completed inside the mobile app due to App Store/Google Play restrictions). To cancel on a browser: log into your account, go to Account Settings → Subscription tab → click Manage → select Cancel subscription → Confirm cancel. You will receive a confirmation email. For Perlego’s official cancellation steps see How to cancel your subscription and delete your account. Alternatively, you may send a registered mail (raccomandata A/R) cancellation request to Perlego’s headquarters (address below) if you prefer a paper record.

What happens when you cancel

After you cancel a direct web subscription you will retain full access to Perlego until the end of your current billing cycle; no further recurring charges will be made. Your subscription will simply not renew at the next billing date. Perlego will typically send a confirmation email when cancellation is completed - keep that message for your records. Any account data retained by Perlego (such as notes or highlights) is governed by Perlego’s account and privacy terms; if you need data removal you should follow Perlego’s account deletion instructions or contact support.

Will I get a refund?

Perlego offers a 14-day money-back guarantee only for first-time purchases made directly through Perlego on the web. To request a refund you must contact Perlego support within 14 days of your first charge and provide the required information. Refunds are not automatic - you must email the support address with relevant details (email on the account, account name, date of charge, last four card digits, plan type and receipt/invoice). Refunds are issued back to the original payment method and are typically processed within 10 working days subject to your bank’s processing times. Refunds are not available more than 14 days after the first charge. If you subscribed via Apple’s App Store or Google Play, refunds and cancellation rules are handled by those stores and may differ from Perlego’s web refund policy; consult Apple/Google support for those purchases. For Perlego’s refund guidance see Perlego refund policy.

Perlego plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws vary by province. Some provincial statutes include cooling-off or cancellation rights for online purchases, but the details differ depending on the province and the circumstances. Purchases made through Apple’s App Store or Google Play are subject to those stores’ terms and refund processes, which operate independently of Perlego’s web policy. The Perlego 14-day money-back guarantee applies to direct web subscriptions and does not automatically override statutory rights or app-store-specific rules. If you believe you have been misled or incorrectly billed you may also consider provincial consumer protection agencies or federal provisions such as those under the Competition Act; seek local advice if your case involves misleading advertising or unauthorized charges.

Customer experiences

User reviews commonly praise Perlego’s extensive academic and textbook library and the value compared with buying individual titles. Many customers like the reading features - highlighting, notes, read-aloud and offline access across devices - and frequently cite responsive, helpful customer support representatives by name. On the other hand, some users report problems with cancellation or billing - being charged after they thought they cancelled or needing to follow up to get refunds - and a minority have noted mobile app limitations, licensing restrictions on some read-aloud or highlighting features, or confusion during sign-up about what content requires a subscription.

Documentation checklist

• Account email and account name; plan type; date of last charge; last four digits of the payment card; receipt or invoice (screenshot or PDF); confirmation email of cancellation (if any); screenshots of subscription page or billing history. If purchased via Apple/Google, include the store order ID or receipt.

Common mistakes

Typical errors include attempting to cancel inside the mobile app (which cannot complete cancellations due to app store constraints), missing the 14-day window for first-time web-purchase refunds, and not saving the cancellation confirmation email. Other mistakes are contacting Perlego without sufficient refund details (which delays processing) or assuming institution-provided access can be cancelled by the individual (institution subscriptions generally expire at the institution’s end date rather than being cancellable by the user).

Comparative recap

After cancelling

Keep your cancellation confirmation email and any documentation of your request. You will retain access until your current billing period ends and you should not be billed again after that date. If you are charged after cancelling, gather your documentation (confirmation email, billing transactions, screenshots) and contact Perlego support - include the details listed in the checklist and reference the refund policy. For official help articles see How to cancel and Refund policy. If your subscription was purchased via Apple or Google, contact Apple or Google support for store refunds.

Address

Perlego Ltd.
138 Holborn
London EC1N 2SW
United Kingdom

For registered-mail (raccomandata A/R) cancellation requests, send your signed letter and keep the postal receipt as proof of delivery.