Cancel Perlego: Easy Method

What is Perlego

Overview

Perlego is a subscription service that provides access to a large library of textbooks and academic titles online. It is designed for students and professionals who prefer streaming and reading books digitally rather than buying individual copies.

Main features

Perlego offers multi-device access, highlighted reading tools such as highlighting and notes, and features like Read Aloud for many titles. Availability of specific features can vary by book due to licensing.

How to cancel Perlego

Web (via website)

• Sign in at https://www.perlego.com and open Account settings.
• Go to the Subscription tab, choose Manage, then select Cancel subscription.
• Confirm cancel; a confirmation email is sent and access continues until the end of your paid billing cycle.
• Note: you must cancel via the Perlego website; cancellation cannot be completed inside the mobile app.

App Store (iOS) / Google Play (Android) and institution accounts

• You cannot cancel via the Perlego mobile app due to App Store and Google Play rules - use the website instead.
• If your account is provided by a university or institution you cannot cancel directly; access will usually expire automatically (typically after one year) unless your institution arranges otherwise.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription via the website, access continues until the end of the current paid billing cycle. You will not lose access immediately after cancelling.

Confirmation and account data

Perlego sends a confirmation email after cancellation to the email address linked to your account. Your account and reading history remain available while your subscription period lasts.

Will I get a refund?

14-day money-back guarantee

Perlego offers a 14-day money-back guarantee for first-time purchases. To request this refund you must email [email protected] from the email address linked to your subscription within 14 days of the first charge.

Refund process, limits and exceptions

• Refunds apply only to first-time purchases and are not automatic; you must request them.
• Perlego cannot issue refunds for payments made more than 14 days after the first payment.
• Refunds are processed back to the original payment method and are usually completed within about 10 working days, depending on your bank.

Perlego plans and pricing

Overview of plan types

Perlego offers different billing options such as monthly and annual subscriptions, and institution-provided access may be available through universities.

Pricing visibility

Exact New Zealand pricing is not publicly visible without selecting region or signing in. For NZ-specific prices you may need to log in with a New Zealand billing address.

Your consumer rights in New Zealand

Applicable law

Under the New Zealand Consumer Guarantees Act, digital services should be provided with reasonable care and skill and be fit for purpose. Descriptions of services must match what is supplied.

How Perlego’s policy relates to NZ rights

• The 14-day money-back guarantee offered by Perlego for first-time purchases goes beyond statutory minimums in practical terms.
• Refunds are not automatic under Perlego’s policy; customers must request them within the 14-day window.
• There is no Perlego-specific NZ policy; NZ users rely on global Perlego policies plus local consumer protections under NZ law.

Customer experiences

Positive feedback

• Many users praise Perlego for a vast, affordable selection of textbooks compared with buying individual books.
• The interface and features (Read Aloud, highlighting, notes, multi-device access) are frequently described as user-friendly.
• Customer service is often noted as responsive and personal in many reviews.

Negative feedback

• Some users report cancellation is not straightforward and describe cases where they thought they had cancelled but were charged again.
• Certain books can lack highlighting or text-to-speech due to licensing limitations; this is a recurring complaint.

Documentation checklist

What to prepare before contacting support

• Account email address used for the Perlego subscription.
• Date of first charge and any renewal charge you are disputing.
• Screenshots of billing or transaction records showing the charge.
• If institution-provided, details of your university or organisation and any institutional ID.

How to send your request

• Email Perlego at [email protected] from the email linked to your account.
• Include all supporting documents and clearly state whether you are requesting cancellation only or a refund under the 14-day guarantee.

Common mistakes

Attempting to cancel inside the mobile app

Many users assume they can cancel from the Perlego app; app-store rules often prevent in-app cancellation. This leads to users continuing to be billed when they thought they had cancelled.

Assuming refunds are automatic

Users sometimes expect an automatic refund after cancelling. Perlego requires an explicit refund request within 14 days for first-time purchases; canceling alone does not trigger an automatic refund.

Comparative recap

Quick platform comparison

After cancelling

Confirming cancellation

Check for the confirmation email sent to your account email after you cancel. Keep that email as proof of cancellation until your billing cycle ends.

Further help and alternatives

• Perlego support: Perlego Help Centre.
• Email support: [email protected].
• For NZ consumer guidance: New Zealand Consumer Protection.

Address

Perlego company address

Perlego Ltd., 138 Holborn, London EC1N 2SW, United Kingdom.

Support contact

For account, cancellation and refund requests email: [email protected].