Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Docubay service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Docubay: Easy Method
What is Docubay
Service overview
Docubay is a subscription-based streaming service that focuses on documentary films and series from international filmmakers. It offers curated documentaries across genres and devices for paid subscribers in the United Arab Emirates.
Main features
Subscribers get on-demand access to the platform’s catalogue, usually starting with a short free trial for new users. Payments and subscriptions are managed via app stores, Amazon, or directly on the web.
How to cancel Docubay
Identify your payment method
- First confirm how you are billed: Google Play (Android), App Store (iOS), Amazon Fire TV, or web (credit/debit card).
- Cancellation steps differ by platform - use the method that matches your original purchase.
Step-by-step cancellation by platform
- Google Play (Android): Open Google Play Store → Subscriptions → select DocuBay → Cancel. Note: uninstalling the app does not cancel the subscription.
- App Store (iOS): Settings → Apple ID → Subscriptions → DocuBay → Cancel. Billing stops after the current period ends.
- Web / Credit or Debit Card: Email contact@docubay.com at least 72 working hours before your membership end date to cancel; otherwise auto-renew will continue.
- Amazon Fire TV: Turn off auto-renewal via your Amazon membership page. Membership will remain active until the current paid period ends.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep access until the end of the current paid period. After that date your access to Docubay content will end unless you resubscribe.
Billing and auto-renewal
Cancellations prevent future auto-renewal but do not automatically issue refunds for the current billing period in most cases. Make sure to cancel before the next billing cycle to avoid new charges.
Account data and content
Account data and viewing history remain subject to Docubay’s privacy and terms; contact support for data retention or deletion requests.
Will I get a refund?
General refund policy
Docubay’s refunds are discretionary and limited. Refunds may be granted only in specific circumstances such as service not initiated, a Docubay error, or denial of a government application.
Time limits and exclusions
- Request a refund within 14 calendar days of payment if eligible; this is not an automatic right and is subject to conditions.
- One-time memberships that have been availed do not receive refunds.
- Mid-cycle subscription cancellations generally do not receive refunds for unused periods; prorated refunds may be considered in extenuating cases.
Escalation and decisions
If your refund request is denied you can escalate to escalation@docubay.ae. Docubay aims to issue a final decision within five business days.
Docubay plans and pricing
Available plan for UAE
The publicly available plan for the UAE is a Daily Plan. Prices shown include VAT where specified.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Daily Plan (after free trial) | AED 3.25/day (VAT included) | Daily | Access to full documentaries; free 24-hour trial for new subscribers; automatic renewal; cancel anytime |
Your consumer rights in United Arab Emirates
Legal context
Docubay’s terms state refunds and disputes are governed by UAE law and the jurisdiction specified in its terms (Dubai courts). Local consumer protection laws may provide additional rights.
Practical rights and actions
- You may request refunds within the 14-calendar-day window where applicable, but this is conditional and not automatic.
- If you disagree with the outcome, escalation to Docubay and, if necessary, formal legal channels in the UAE are options.
- Keep purchase receipts and correspondence to support any complaint to Docubay or local authorities.
Customer experiences
Verified review summary
No verified user reviews for Docubay in the UAE were found on major platforms such as Trustpilot or ProductReview. There are no UAE-specific recurring complaints identified in available sources.
What users typically mention
Common discussion points for streaming subscriptions (generally) include ease of cancellation, refund responsiveness, and platform stability. For Docubay in UAE, the primary considerations are platform-specific cancellation steps and the 72 working-hour web cancellation window.
Documentation checklist
What to prepare before contacting support
- Account email address used for Docubay.
- Proof of payment or receipt (transaction ID, date, amount).
- Subscription source (Google Play, App Store, Amazon, or web).
- Subscription end date and the date you request cancellation.
- Screenshot or confirmation of cancellation if available.
When emailing support
- Send cancellation requests from the email tied to your Docubay account.
- Include clear subject line and essential details to speed resolution (e.g., “Cancel subscription - [your email] - [transaction ID]”).
Common mistakes
Uninstalling the app does not cancel subscription
Removing the Docubay app from your device does not stop billing. Always cancel via the app store, Amazon membership page, or by emailing support as appropriate.
Missing cancellation windows and wrong channels
Failing to cancel before the next billing cycle or missing the 72 working-hour window for web card cancellations will likely result in another charge.
Also avoid contacting the wrong platform (e.g., asking Apple to stop a Google Play charge). Use the channel you originally used to subscribe.
Comparative recap
At-a-glance comparison
| Payment method | Where to cancel | Refunds likely? | Key notes |
|---|---|---|---|
| Google Play (Android) | Google Play Store → Subscriptions → DocuBay | No refunds after billing (generally) | Uninstalling app does not cancel; refunds not provided once billed |
| App Store (iOS) | Settings → Apple ID → Subscriptions → DocuBay | Billing stops; refunds rare and discretionary | Cancel to stop future billing; access continues until period end |
| Web (Credit/Debit Card) | Email contact@docubay.com (72 working hours before end date) | Possible only in limited cases within 14 days | Auto-renew continues if cancellation request late |
| Amazon Fire TV | Amazon membership page → turn off auto-renewal | No refunds for elapsed periods; discretionary otherwise | Membership runs until the end of the current period |
After cancelling
What to expect
After cancellation you will usually retain access until the end of your current paid period. Docubay does not typically refund completed billing periods.
Helpful links and contacts
- DocuBay official site
- Support email: contact@docubay.com
- Escalation email: escalation@docubay.ae (final decision within ~5 business days)
Address
Office location
Level 41, Jumeirah Emirates Towers, Dubai, United Arab Emirates.
Contact notes
Use the official support email for cancellations and refund requests. Include all required documentation to speed up processing.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.