cancellation Motogp: Easy Method

What is MotoGP

Service overview

MotoGP™ is the official digital service providing live races, highlights, timing data and exclusive behind-the-scenes content for the premier motorcycle racing series.

Access is delivered via subscriptions (VideoPass, TimingPass, FullPass) on motogp.com and official apps across platforms.

Main features

Features include live race streaming, on‑demand videos, live timing and exclusive extras depending on the plan purchased.

Subscriptions are managed through your MotoGP account or the platform (App Store, Google Play, Roku) used to buy the subscription.

How to cancel MotoGP

Cancel via your MotoGP account (preferred)

• Log in at motogp.com.
• Click your username, go to "My Subscriptions" or "Account" and select the active subscription.
• Choose "Manage" or "Cancel" and follow the on‑screen steps to stop automatic renewal.

Cancel via app store, email or post

• If purchased through the App Store, Google Play or Roku, cancel the auto‑renewal in that store's subscription settings.
• To request cancellation or a refund, write to [email protected] with your order details.
• You can also cancel by postal mail to the local MotoGP address (see Address section below), though online is fastest.

What happens when you cancel

Access after cancellation

Cancelling auto‑renewal stops future billing but does not remove access immediately.

You retain access until the end of the paid period; for Season VideoPass this can continue through the off‑season until shortly before the next season starts.

Account and renewal data

Your subscription status updates in your MotoGP account and on the platform used to subscribe.

Personal data retention follows MotoGP's policies; check your account settings for data and privacy options.

Will I get a refund?

Standard refund policy

Dorna grants a 14‑day right of withdrawal for digital purchases only if the content has not been consumed.

If you have not streamed video or used live timing within 14 calendar days, contact [email protected] to request cancellation and refund.

Exceptions and discretionary refunds

• Once content is consumed (e.g., any video streaming or live timing used), refunds are not available under standard policy.
• After the withdrawal window, refunds are rare and considered only in exceptional cases at Dorna's sole discretion.
• To apply for an exceptional refund, write to [email protected] with full order details and reasons.

MotoGP plans and pricing

Pricing currency and display

MotoGP displays subscription prices in Euros (EUR) even when purchased from the UAE.

Bank or card providers perform any conversion to AED; MotoGP does not publish official AED prices for 2024/2025.

Contact for current prices

Your consumer rights in United Arab Emirates

General UAE consumer protections

UAE consumer law provides protections for buyers, including for digital content in some cases.

Local law may offer additional remedies, such as unfair practice claims, depending on the circumstances.

How MotoGP policy interacts with UAE rights

• MotoGP's published policy is based on Spanish regulations and sets a 14‑day withdrawal when content is unconsumed.
• There is no explicit UAE‑specific variation in MotoGP terms; UAE consumers may still be able to rely on local protections in disputes.
• For unresolved issues, consider contacting UAE consumer protection authorities or your payment provider for chargeback guidance.

Customer experiences

Positive feedback

Many users praise the depth of MotoGP content and report good performance on Android devices such as Google TV and phones.

Subscribers often cite strong value from extensive on‑demand libraries and exclusive material.

Negative feedback

• Complaints include slow customer service response, refund delays and issues with orders or deliveries (store purchases).
• Technical problems reported: streaming quality, buffering, app crashes on iOS, playback errors on mobile and unreliable AirPlay on some platforms.

Documentation checklist

What to prepare before contacting support

• Order confirmation or receipt showing purchase date and transaction ID.
• Account email used to subscribe and the subscription name (VideoPass/TimingPass/FullPass).
• Screenshots of billing transactions, playback history (to show content consumption) and any error messages.

Supporting documents for refunds

• Detailed explanation of the issue and the remedy you request (refund, cancellation confirmation).
• Correspondence history with MotoGP support or store provider.
• Payment card statement or bank reference for chargeback support if needed.

Common mistakes

Timing and content consumption

Waiting beyond the 14‑day withdrawal period or streaming any content before claiming a refund will usually void the right to a refund.

Always check consumption activity before submitting a refund request.

Wrong cancellation channel

Attempting to cancel a subscription in the wrong place (e.g., expecting motogp.com to stop a store‑billed subscription) can leave the subscription active.

If you purchased via App Store, Google Play or Roku, cancel in that store to stop renewals immediately.

Comparative recap

Quick feature comparison

After cancelling

What to expect next

After cancelling auto‑renewal you will keep access until the paid period ends; check your account to confirm cancellation.

For Season VideoPass, note access may continue through the off‑season until shortly before the next season.

Helpful links and contacts

• Purchase policy and refund details: MotoGP Purchase Policy
• Help Center for account and subscription management: MotoGP Help Center
• Support email for cancellations and refunds: [email protected]

Address

Local postal address

PO Box 116071

Office Number 403C Diamond Business Center - C Arjan Al Barsha South Dubai

How to use the address

Postal cancellation requests may be sent to the above address, but online cancellation via your account or the original purchase platform is faster.

Include order reference, account email and a clear request when mailing to ensure processing.