Cancel Motogp: Easy Method

What is Motogp

Overview

Motogp is the official digital subscription service and online platform for grand prix motorcycle racing content, including live races, replays and archives.

It is operated by the MotoGP rights holder and offers web and app-based access to video, timing and editorial material for subscribers worldwide.

Services included

Typical offerings include live race streaming, on-demand archives and live timing, depending on the subscription and region.

Access methods include motogp.com and mobile apps distributed via the App Store and Google Play; some purchases are handled through third-party storefronts.

How to cancel Motogp

Cancel via the MotoGP website

• Sign in at MotoGP Help Center.
• Go to My Account → Subscriptions → Modify Renewal and choose Cancel.
• Cancel at least 24 hours before the renewal date to stop the next charge; your subscription remains active until expiry.

Cancel via app stores and other channels

• If you subscribed through the App Store or Google Play, cancel using your Apple or Google account settings; MotoGP cannot cancel these for you.
• If you bought through a third-party store (for example an app marketplace), follow that store’s cancellation process or contact their support.

What happens when you cancel

Access after cancellation

Your subscription remains active until the end of the current paid period even after cancellation.

You will continue to have access to content, live streams and archives until the expiry date shown in your account.

Renewals and data

Auto-renewal stops immediately when you cancel the renewal option but historical account data may be retained per MotoGP’s data policy.

If you subscribed via an app store, billing and renewal are controlled by that store and changes appear in your store account settings.

Will I get a refund?

Standard refund policy

European consumers have a right to a full refund within 14 calendar days from purchase if the digital content has not been consumed (no streaming or live timing used).

This EU right does not automatically apply worldwide; refunds outside that scope depend on MotoGP terms and local rules.

Exceptions and Dorna discretion

• After 14 days, or if you have consumed the content, refunds are generally not granted.
• Refunds may be issued in exceptional cases at Dorna’s discretion; contact MotoGP customer support with details and evidence.

Motogp plans and pricing

Overview of plan types

Actual plan names, availability and prices vary by region and by whether you subscribe via the website or an app store.

Use your account pages or the app store listing to see current pricing for New Zealand.

Pricing table

Your consumer rights in New Zealand

No automatic EU-style cooling-off right

New Zealand does not provide the same automatic 14-day EU cooling-off period for digital content purchased online.

Unless the provider offers a specific trial or refund policy, cancellation and refunds are governed by the contract you agreed to at purchase.

Guaranteed service and remedies

• Under New Zealand law, consumers are protected by obligations that services must be supplied with reasonable care and skill and be fit for purpose.
• If MotoGP’s service is faulty or misrepresented, you can raise a complaint citing consumer protection laws and seek remedies, including repair, replacement or refund where appropriate.

Customer experiences

Positive feedback

Some users report good content quality and acceptable streaming on certain devices, such as Amazon Fire, and value for specific features.

Positive reviews typically highlight archive access and match replays as useful additions.

Common negative feedback

• Trustpilot reviews include frequent complaints about cost, commentary and technical reliability.
• Reported issues include app crashes, unexpected logouts, error messages, missing archive content and spoiler-revealing thumbnails.

Documentation checklist

What to have before cancelling

• Account email and password used to subscribe to Motogp.
• Order or subscription reference (found in confirmation emails or account subscription page).
• Payment method details or receipt if you need to request a refund or dispute a charge.

What to have when requesting support

• Detailed description of the issue (dates, device, screenshots or error messages).
• Record of attempted troubleshooting steps and communications with support.
• If purchased via app store, a copy of the store receipt and account ID.

Common mistakes

Wrong cancellation channel

A frequent error is attempting to cancel an App Store/Google Play subscription via the MotoGP website; those purchases must be cancelled in the relevant store account.

Check where you originally subscribed before following cancellation steps to avoid delays.

Missing the renewal cut-off and assuming instant refund

Another common mistake is cancelling within 24 hours of renewal and still being billed; Motogp requires cancellation at least 24 hours before renewal.

Also, expecting an automatic refund after cancellation is often incorrect - refunds depend on timing, content consumption and provider discretion.

Comparative recap

Quick comparison

The table below summarizes key differences between subscribing via the website and via app stores for New Zealand users.

Comparison table

After cancelling

Next steps

• Confirm cancellation in your account and note the subscription expiry date.
• If you need a refund, contact MotoGP support quickly and provide purchase evidence.

Helpful links and escalation

• MotoGP Help Center - account and cancellation instructions.
• MotoGP FAQ - app-store and common support topics.
• MotoGP purchase policy - details on refunds and EU rights.

Address

Postal address for international purchase contracts

There is no dedicated postal cancellation address for MotoGP subscriptions in New Zealand; international purchase contracts are handled by Fanatics (International) Limited.

Fanatics (International) Limited

Fanatics (International) Limited, Stubbs Mill, 3 Upper Kirby Street, Manchester M4 6FN, United Kingdom.

For store-specific queries see store.motogp.com and your account pages for the appropriate support channel.