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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mubi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Mubi: Easy Method
What is Mubi
Service overview
Mubi is a subscription streaming service that offers a curated selection of independent, classic and international films. The library focuses on handpicked titles and rotating selections rather than a large on-demand catalogue.
Key characteristics
Mubi is known for curation, time-limited availability of certain films and editorial content such as reviews and essays. It is available via web, mobile apps and selected smart TV platforms.
How to cancel Mubi
If you subscribed directly on MUBI (web)
- Log in at mubi.com.
- Go to Account Settings > Subscription.
- Choose Cancel subscription and confirm. Your access continues until the end of the paid period.
If you subscribed through an app store or need another method
- Apple App Store (iOS / Apple TV): cancel in your Apple ID subscriptions in the App Store settings. See MUBI guidance at MUBI help - Apple unsubscribe.
- Google Play Store (Android): cancel via Google Play > Subscriptions. See MUBI guidance at MUBI help - Google Play subscriptions.
- Other methods: MUBI accepts cancellation requests through support channels; postal or written requests may be possible where required by local rules or terms.
What happens when you cancel
Access after cancellation
If you cancel a subscription taken directly through MUBI, you retain access to the service until the end of your current paid period. There is no immediate loss of access on cancellation.
Renewal and billing
Automatic renewal stops after cancellation, so you will not be billed again at the next cycle if the cancellation is processed correctly. If you subscribed via an app store, billing and renewals are managed by that store.
Account and data
MUBI retains account details per its privacy policy and terms. If you need account deletion or data export, contact MUBI support and review the terms at MUBI Terms of Service.
Will I get a refund?
MUBI refund policy
Subscriptions are generally non-refundable and non-creditable according to MUBI’s terms. Refunds are only provided at MUBI’s sole discretion or where applicable law requires otherwise.
Exceptions and special cases
- Notebook magazine subscriptions: you may cancel anytime, but no refund is issued once the first issue has been received.
- Local consumer protection laws (see next section) may create additional rights to a refund or withdrawal during a statutory cooling-off period.
Mubi plans and pricing
Overview
No official AED (United Arab Emirates Dirham) prices were publicly found for MUBI at the time of this guide. MUBI displays prices for other regions, but UAE pricing may require accessing the UAE version of the site or app while located in the UAE.
Contact for current pricing
| Plan | Price (AED) | Notes |
|---|---|---|
| Monthly | Contact for pricing | Visit your local MUBI membership page while in UAE to see AED pricing. |
| Annual | Contact for pricing | Annual discounts, if offered, will be shown on the UAE membership page. |
| Notebook magazine | Contact for pricing | Magazine subscriptions follow separate terms and refund rules. |
Your consumer rights in United Arab Emirates
Cooling-off period and digital services
UAE consumer protection regulations generally provide a cooling-off or withdrawal right for certain contracts, including some digital services, typically within 14 days unless exempted.
Applying local law to cross-border services
MUBI’s “no refunds” policy may be limited by UAE law where a withdrawal right applies. Enforcement against cross-border platforms can be more complex, but local consumer protection bodies can advise or take action.
Where to get official help
For official guidance and to lodge complaints, consult UAE government consumer information such as the UAE official portal: UAE Consumer Protection.
Customer experiences
Positive feedback
Many users praise MUBI for its curated, art-house and classic film selections and editorial content. Some describe the catalogue as containing “gems” not widely available elsewhere.
Common complaints
- Reports of continued charges after cancellation or slow support responses by some users.
- Issues with app performance on certain devices (buffering, lag, playback problems).
- Perceived mismatch between titles shown while browsing and what is actually available after subscribing.
Documentation checklist
Required items for cancellation or dispute
- Account email and username used to subscribe.
- Proof of payment (bank/credit card statement, app store receipts).
- Date of cancellation attempt and screenshots of subscription settings if available.
Optional supporting documents
- Correspondence with MUBI support (emails, ticket numbers).
- App store subscription receipts for Apple or Google Play purchases.
Common mistakes
Attempting to cancel in the wrong place
One common error is cancelling on the MUBI website when the subscription was billed by Apple or Google Play. In that case you must cancel via the App Store or Google Play to stop future charges.
Not keeping proof of cancellation
Failing to save confirmation of cancellation or a screenshot of the subscription page can make disputes harder to resolve. Always keep confirmation and payment receipts.
Comparative recap
How MUBI compares
The table below gives a brief qualitative comparison between MUBI and mainstream streaming services to help set expectations.
At-a-glance comparison
| Feature | MUBI | Netflix | Amazon Prime Video |
|---|---|---|---|
| Curation | Highly curated, rotating selection | Algorithm-driven, broad catalogue | Broad catalogue with some curated sections |
| Library size | Smaller, specialist library | Large mainstream library | Large library plus rental/purchase options |
| Pricing visibility in UAE | No public AED pricing found; view local site | Shows local pricing in many regions | Shows local pricing in many regions |
| Refund policy | Generally no refunds; exceptions by law or discretion | Varies by region and payment method | Varies by region and payment method |
| Cancellation route | Website or app-store billing (depends how you subscribed) | Website or app-store billing | Website or app-store billing |
After cancelling
Useful links
- MUBI Terms of Service: mubi.com - Terms of Service
- MUBI help - Apple unsubscribe: MUBI help (Apple)
- MUBI help - Google Play subscriptions: MUBI help (Google Play)
- UAE Consumer Protection information: UAE official portal - Consumer Protection
Next steps after cancellation
- Save cancellation confirmation and any support ticket numbers.
- Monitor your bank or card statement for any unexpected charges and gather receipts if you need to dispute.
- If you believe UAE consumer law applies, contact local consumer protection authorities for guidance and to file a complaint if necessary.
Address
Corporate address
Mubi corporate address (public): New Street Square 5, EC4A 3TW, London.
Contacting support
For account changes or support, use the MUBI website Help/Support pages after logging into your account. Keep proof of identity and payment details ready when requesting assistance.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
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