cancellation Shemaroo: Easy Method

What is Shemaroo

Overview

Shemaroo is a content and streaming company that operates the ShemarooMe service, offering Bollywood movies, TV shows and regional content on-demand.

The service is available through web, mobile apps and third-party platforms (App Store, Google Play) and may also be offered via telecom promotions in the UAE.

Shemaroo vs ShemarooMe

Shemaroo refers to the parent company and content library; ShemarooMe is the consumer-facing streaming product for subscriptions and rentals.

Subscription management can be handled directly on shemaroome.com or through the app stores and payment platforms that processed your purchase.

How to cancel Shemaroo

Cancel via iPhone (App Store)

• Open iPhone Settings → tap your Apple ID → Subscriptions.
• Find "ShemarooMe: OTT, Shows, LiveTv" → tap it → choose "Cancel Subscription".
• Alternatively open the App Store → tap your profile → Subscriptions → locate and cancel.

Cancel via Android (Google Play)

• Open the Google Play Store app → tap your profile → Payments & subscriptions → Subscriptions.
• Select "ShemarooMe: OTT, Shows, LiveTv" → tap "Cancel subscription" and follow prompts.

Cancel via PayPal

• Log in to your PayPal account → Settings → Payments → Manage automatic payments.
• Locate "ShemarooMe" or "Shemaroo Entertainment Ltd." → select the agreement and choose "Cancel".

Cancel via Shemaroo website

• Log in at shemaroome.com.
• Go to your profile/account → Billing or Subscriptions → click "Cancel".

Cancel by email (recommended fast method)

• Send an email request including account email, order/subscription ID and reason for cancellation.
• Use [email protected] for general support; include screenshots or receipts if available.

Cancel Etisalat UAE promotion

• If you signed up via an Etisalat promotion, a free trial may apply and charges start after trial.
• You can cancel anytime by contacting the support email listed for the promotion ([email protected]).

What happens when you cancel

Access after cancellation

When you cancel a paid subscription, access typically continues until the end of the current billing period.

For app-store subscriptions the service ends after the prepaid period managed by Apple/Google expires.

Auto-renewal and billing

Cancellation stops future auto-renewals but does not usually reverse charges already applied for the current period.

If billing was through Apple/Google/PayPal, those platforms control the renewal and must be used to stop future charges.

Account and data retention

Shemaroo may retain account details (email, history) according to its policies; request account deletion by contacting support if desired.

Keep copies of receipts and cancellation confirmations for your records and disputes.

Will I get a refund?

General refund rules for subscriptions

Refunds for subscriptions bought via Apple App Store or Google Play follow Apple/Google refund policies, not Shemaroo's internal rules.

If you want a refund for an in-app purchase, contact Apple or Google Support directly.

Product and physical bookings

• Classic product/bookings (e.g., Tabbarukh, Chaddar): cancel within 4 hours of booking for a refund.
• If a product is undelivered within 30 days due to accessibility issues, a full refund is provided.

Quality complaints and exceptions

• If a delivered product has unsatisfactory quality (not just packaging), report within 24 hours for investigation.
• Replacement or refund for quality issues is at Shemaroo's discretion after review.

Shemaroo plans and pricing

Pricing overview

Below are the pricing items gathered for ShemarooMe in AED. Prices reflect available app-store and gift-card approximations.

Check the official site or app for the most current prices before purchasing.

Your consumer rights in United Arab Emirates

Applicable frameworks

UAE consumers are protected by federal consumer protection laws and the Ministry of Economy’s consumer protection services.

For guidance and complaints, you can consult the Ministry of Economy: economy.gov.ae.

How these rights apply to Shemaroo

• Shemaroo’s public terms do not indicate a statutory 14-day right of withdrawal for digital subscriptions.
• Refunds are narrow: 4-hour cancellation for certain product bookings and a 24-hour window for quality complaints.
• Subscriptions bought via Apple/Google are governed by those platform policies; use their support channels for refund requests.

Practical steps if rights are breached

• Save receipts, screenshots and cancellation confirmations.
• Contact Shemaroo support first; if unresolved, file a complaint with UAE consumer protection authorities or your payment provider.

Customer experiences

Positive feedback

Some users praise Shemaroo for a strong content library and devices/TV casting support.

There are reports of responsive iOS support resolving login issues quickly in isolated cases.

Negative feedback

• Common complaints include playback failures, app crashes, slow performance and login/download problems.
• Many users report billing issues: unexpected auto-renewals, duplicate charges and difficulty obtaining refunds or cancelling.

Takeaway for UAE subscribers

Expect mixed experiences: content availability is often praised, but support and billing resolution can be inconsistent.

Using platform-managed subscriptions (Apple/Google) often provides clearer cancellation and refund channels.

Documentation checklist

Essential account details

• Account email and username used on Shemaroo/ShemarooMe.
• Subscription ID, order number or transaction reference (App Store/Google Play receipt if applicable).

Proof and additional information

• Screenshots of billing, receipts, subscription screens and error messages.
• Device model, OS version, app version and date/time of transactions.
• Any cancellation confirmation emails or chat transcripts.

Common mistakes

Trying the wrong cancellation route

Example: attempting to cancel on shemaroome.com when the subscription was purchased via the App Store.

Always check where the payment was processed (Apple, Google, PayPal or Shemaroo) before cancelling.

Assuming automatic refunds

Example: expecting a refund immediately after cancellation - platforms often only stop future renewals, not refund past charges.

If you need a refund, file it with the payment platform (Apple/Google/PayPal) and keep all evidence.

Comparative recap

Quick comparison of cancellation paths

After cancelling

What to do immediately

• Save a copy of the cancellation confirmation or email for your records.
• Monitor your bank/card/PayPal statement for any unexpected charges after cancellation.

Useful official links

• ShemarooMe official: shemaroome.com
• Shemaroo Entertainment corporate: shemarooent.com
• Apple subscriptions & refunds: support.apple.com
• Google Play subscriptions & refunds: Google Play Help
• PayPal support: paypal.com

Address

Corporate address

SHEMAROO ENTERTAINMENT LIMITED

Shemaroo House, Plot No. 18, Marol Co-Op. Industrial Estate, Off Andheri Kurla Road, Andheri (E), Mumbai - 400 059.

Support contacts

• General support email: [email protected]
• Etisalat UAE promotion support: [email protected]