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Cancel STARZ online
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Cancellation service #1 in United Arab Emirates
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Starz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Starz: Easy Method
What is Starz
Service overview
Starz is a subscription streaming service offering original series, movies and documentaries on-demand.
The service is available in the United Arab Emirates with local billing options and regional gift-code products.
Availability in UAE
Starz in the UAE can be purchased directly, via mobile carriers (du, e&) or via third-party platforms such as the App Store and Google Play.
Prepaid digital gift codes (Virgin Megastore, AR-PAY) are available for fixed-duration access in UAE accounts.
How to cancel Starz
Identify where you subscribed
Before canceling, confirm whether you subscribed directly to Starz or via a distributor (Apple, Google, Amazon, carrier billing, or a gift code).
Where you subscribed determines the cancellation method and who issues refunds.
Cancellation steps
- Subscribed directly via web/app: Sign in, go to Settings or Account > Subscriptions, and select Cancel. Access continues until the end of the paid period.
- Subscribed via Apple (App Store/iOS): On your iPhone/iPad go to Settings → [your name] → Subscriptions, find STARZ and tap Cancel Subscription.
- Subscribed via Google Play (Android): Open the Google Play Store, tap Menu → Subscriptions, find STARZ and Cancel following Google’s prompts.
- Subscribed via other distributors (Amazon, carrier billing): Cancel through that distributor’s subscription management screens or billing portal; contact the distributor for assistance.
- Gift code users: Do not cancel - gift codes expire after the prepaid period; for issues contact the retailer that sold the code.
What happens when you cancel
Access after cancellation
When you cancel, the subscription remains active until the end of the current paid billing period.
You can continue streaming until that expiry; auto-renewal stops at the end of the period.
Account data and renewals
Starz retains account and billing data per its privacy policy; re-subscribing restores access but does not extend the original paid period.
If you subscribed through a third party, that party controls billing and may retain related records.
Will I get a refund?
Statutory 14-day withdrawal (conditions)
UAE users generally have a 14-day right to withdraw from the contract if no streaming/consumption of content has occurred since the first payment.
If you qualify, Starz will refund via the original payment method within 14 days of an approved withdrawal.
Refund limitations and exceptions
- No refund or pro-rata credit after the 14-day right is exhausted or once streaming/content access has begun.
- If you subscribed via a distributor (App Store, Google Play, carrier), refund decisions and processes may be controlled by that distributor.
- Promotional pricing disputes and overcharges may be resolved by Starz customer service on a case-by-case basis; documented proof helps.
Starz plans and pricing
Pricing summary table
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Monthly (du Pay) | AED 40.00 | Monthly | Unlimited movies & TV, full HD; billed via du; 7-day free trial |
| Monthly (e& UAE) | AED 40.00 (VAT included) | Monthly | Unlimited movies & TV - same day as US; 3-month free trial for new users |
| 12-Month Digital Gift Code (Virgin Megastore) | AED 359.00 | Annual | Digital code valid for one year (UAE accounts only) |
| 6-Month Digital Gift Code (Virgin Megastore) | AED 179.00 | Semi-Annual | Digital code valid for six months (UAE accounts only) |
| 3-Month Digital Gift Code (Virgin Megastore) | AED 89.00 | Quarterly | Digital code valid for three months (UAE accounts only) |
| 12-Month Voucher via AR-PAY | AED 330.00 | Annual | Instant digital code redeemable for 12 months; most economical option |
Pricing notes
Prices above are confirmed for UAE accounts as of early 2026. Some plans include VAT; carrier-billed options may add taxes per operator.
Promotions (free trial lengths, promo prices) vary by channel and may change; check the channel you use for exact terms.
Your consumer rights in United Arab Emirates
Cooling-off and withdrawal rights
Consumers in the UAE generally have a 14-day cooling-off right to withdraw if no streaming/content access has occurred.
That statutory right is the principal basis for refunds for new subscriptions under UAE-style consumer protections.
Post-use and distributor rights
- No guaranteed refund or pro-rata return once streaming has begun or after the statutory period.
- If you subscribed through Apple, Google or a carrier, you also have those platform/distributor-specific rights and must follow their refund processes.
Customer experiences
Positive reports
Some users report that Starz customer service has resolved billing issues via email and corrected promotional pricing mistakes.
Reported fixes include refunding or adjusting charges when users provided documentation and followed up with support.
Negative reports
Common complaints include difficulty unsubscribing, unexpected recurring charges, and long waits for customer-service responses.
There are reports of technical problems on devices, misleading promotional pricing, and cases where upgrades or plan changes caused billing confusion.
Documentation checklist
What to prepare before contacting support
- Account email/username and the last four digits of the payment card or payment method used.
- Order number, transaction date and screenshots of charges or subscription pages.
- Proof of where you subscribed (receipt from App Store/Google Play, carrier bill, or confirmation email).
Optional supporting items
- Screenshots showing service usage (to support refund eligibility before streaming).
- Gift-code redemption receipt or digital code details if applicable.
- Any correspondence with Starz or the distributor (emails, chat transcripts).
Common mistakes
Assuming cancellation completed
Many users assume a cancellation is complete without verifying - always check the subscription status in the platform where you subscribed.
For carrier-billed or app-store subscriptions, confirm cancellation inside the carrier or app-store account rather than only in the Starz app.
Missing the statutory window or streaming before requesting a refund
Requesting refunds after streaming started or after the 14-day withdrawal period often fails; act quickly and keep evidence of non-usage if you are within the window.
Also verify promotional trial end-dates so you cancel before auto-renewal if you do not wish to continue.
Comparative recap
Channel comparison table
| Subscription Channel | Where to cancel | Refunds | Notes |
|---|---|---|---|
| Starz (direct, web/app) | Starz Settings / Account page | 14-day refund if unused; otherwise generally no pro-rata refunds | Fastest cancellation path; access until period end |
| Apple App Store | Apple: Settings → [your name] → Subscriptions | Refunds processed by Apple per their policies; Starz does not control | Use Apple support for refund requests |
| Google Play | Google Play Store → Subscriptions | Refunds via Google Play policies; Starz cannot directly refund these | File refund requests in Google Play if needed |
| Carrier billing (du / e&) | Carrier billing portal or carrier customer service | Carrier may handle refunds or adjustments subject to their rules | Billing appears on your mobile bill; contact the operator for disputes |
| Gift codes / Prepaid vouchers | No cancellation required; access ends when code expires | Generally non-refundable; contact retailer for exceptional cases | Useful for prepaid access without recurring billing |
Key takeaway
Always confirm the subscription origin before canceling and keep documentation to support any refund requests.
Third-party subscriptions (App Store, Google Play, carriers) require cancellation and refund requests through those providers.
After cancelling
Verify cancellation and keep records
After canceling, check your account or the distributor’s subscription page to confirm the status and note the expiry date.
Save confirmation emails or screenshots in case you need to contest further charges.
Useful official links
- Starz official site
- Apple Support (for App Store subscriptions and refunds)
- Google Play Help (for Google Play subscriptions and refunds)
- UAE Ministry of Economy (consumer protection information)
Address
Corporate mailing address
Starz Entertainment, LLC
1647 Stewart Street, Santa Monica, California 90404, United States
Support reminder
For account-specific issues, use the Starz help pages or the distributor where you subscribed; Starz support can assist with direct subscriptions.
Keep documentation and timestamps of all communications to speed resolution.
Similar cancellation services
FAQ
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