Résilier VIDEOSTAR en ligne
Service de résiliation N°1 en Belgium
4.9Calculé sur 5.6K avis
Madame, Monsieur,
Je vous notifie par la présente ma décision de mettre fin au contrat relatif au service Videostar.
Cette notification constitue une volonté ferme, claire et non équivoque de résilier le contrat, à effet à la première échéance possible ou conformément au délai contractuel applicable.
Je vous prie de prendre toute mesure utile pour :
– cesser toute facturation à compter de la date effective de résiliation ;
– me confirmer par écrit la bonne prise en compte de la présente demande ;
– et, le cas échéant, me transmettre le décompte final ou la confirmation de solde.
La présente résiliation vous est adressée par e-courrier certifié. L’envoi, l’horodatage et l’intégrité du contenu sont établis, ce qui en fait un écrit probant répondant aux exigences de la preuve électronique. Vous disposez donc de tous les éléments nécessaires pour procéder au traitement régulier de cette résiliation, conformément aux principes applicables en matière de notification écrite et de liberté contractuelle.
Conformément aux règles relatives à la protection des données personnelles, je vous demande également :
– de supprimer l’ensemble de mes données non nécessaires à vos obligations légales ou comptables ;
– de clôturer tout espace personnel associé ;
– et de me confirmer l’effacement effectif des données selon les droits applicables en matière de protection de la vie privée.
Je conserve une copie intégrale de cette notification ainsi que la preuve d’envoi.
cancellation Videostar: Easy Method
What is Videostar
Overview
Videostar is a mobile video-editing app that offers tools, effects and filters for creating short music videos and edits.
The app is subscription-based and is distributed through its own store integrations and through app stores (App Store / Google Play).
Main features
Videostar provides timeline editing, effects packs and export options aimed at social video creators.
Distribution and billing can vary by region and by whether the service is sold via a local partner (e.g., Video Store/VUclip in the UAE) or through app stores.
How to cancel Videostar
Via Web / SIM in UAE (Video Store / VUclip service)
- Send an SMS with the text: C VS3 to 1111 (works for Etisalat users as documented).
- If SMS is not available, email support at help@videostore-ae.com with your mobile number, subscription ID and request to cancel.
- Keep copies of SMS confirmations and any reply emails as proof of cancellation.
Via App Store (iOS) and Google Play (Android)
- Manage subscriptions through your Apple ID (Settings > Subscriptions) or Google Play (Payments & subscriptions > Subscriptions) and cancel from there.
- If you cannot cancel via the store or do not see the subscription, contact store support (Apple or Google) and the app developer directly.
- Independent guides suggest contacting support or disputing charges if you cannot cancel by those routes.
Contacting support directly
- For the Videostar app, email the developer at support@videostarapp.com and request written confirmation.
- When emailing, include purchase date, billed amount, device ID and any subscription identifier shown on your receipt or bank statement.
What happens when you cancel
Access to content
After cancellation you typically keep access until the end of the current paid billing period unless the provider states otherwise.
Check confirmation from the seller to confirm the exact end date of access.
Renewals and billing
Cancellation stops future recurring renewals; it does not automatically issue refunds in all cases.
If charges continue after confirmed cancellation, collect evidence (screenshots, billing statements) and contact support or your bank.
Account and data
Canceling a subscription does not always delete your account or project files; request data deletion if required.
Ask support how long your projects or account data are retained after cancellation.
Will I get a refund?
Video Store (UAE) refund policy
For Video Store (UAE) purchases, you can request a full refund within 30 days of purchase according to available documentation.
Refunds are processed typically within 7 - 10 business days after approval.
Videostar app (App Store / Google Play) refunds
For app-store purchases, refunds depend on the store’s policy and the developer’s terms; third-party notes indicate refunds are not generally available for the Videostar app.
If the store won’t approve a refund, options include disputing the charge with your payment provider or requesting a chargeback as a last resort.
How to request a refund
- For Video Store UAE: email help@videostore-ae.com with purchase details and request a refund within 30 days.
- For App Store / Google Play purchases: request a refund via Apple or Google support pages and contact the developer at support@videostarapp.com.
- Keep receipts, transaction IDs and any written responses to support your claim.
Videostar plans and pricing
Summary
No AED-denominated pricing for Videostar in the UAE (2024/2025) was found in verified public sources.
If you need a precise price, contact the developer or the local seller for current rates.
How to get pricing
Visit the official app site or contact support to request current subscription rates and billing currency information.
| Plan | Price (AED) | Notes |
|---|---|---|
| Subscriptions | Contact for pricing | Check videostarapp.com or email support for current AED pricing and local offers. |
Your consumer rights in United Arab Emirates
Cooling-off period and digital content
UAE consumer protection generally provides a cooling-off period (commonly 14 days) for many purchases, with exceptions for digital content.
Digital content (downloadable apps) may be excluded from the cooling-off right once delivery has begun with consumer consent.
How the rules apply here
Video Store (UAE) offering a documented 30-day refund is more generous than the usual minimum and should be honoured locally.
Where the Videostar app lacks clear local terms, this may contravene consumer expectations; you may escalate if you are misled or cannot cancel/refund.
Escalation and official help
If you cannot resolve the issue with the seller, you may file a complaint with UAE consumer protection authorities via the official government portal.
Official UAE consumer information: u.ae - Consumer Protection.
Customer experiences
Negative reports
Public reports include frequent app crashes (for sideloaded IPA builds) and unexpected subscription charges that are hard to cancel.
Users also report poor or slow support responses and editing issues such as altered clip timing.
Neutral and positive notes
There are fewer verified publicly-published positive reviews in the sources available, so exercise caution and confirm trials or guarantees before subscribing.
Always keep receipts and confirmation messages to make any disputes or refund requests easier to handle.
Documentation checklist
What to gather before contacting support
- Purchase receipt or invoice showing date, amount and transaction ID.
- Billing statement entry (bank or mobile carrier) that shows the charge.
- Subscription ID, account email, mobile number used for the subscription.
- Screenshots of subscription screens, app settings and any confirmation messages.
How to present your case
- Send a concise email with subject including “Cancellation and refund request”, purchase date and transaction ID.
- Attach screenshots and politely request cancellation confirmation and refund status.
- Allow the stated refund processing time (for Video Store: 7 - 10 business days) before escalating.
Common mistakes
Cancelling via the wrong channel
Many users try to cancel the subscription inside the app when billing was handled by the carrier or app store.
Always check the source of the charge (carrier bill, App Store, Google Play) and cancel at that provider first.
Expecting automatic refunds
Canceling a subscription does not guarantee a refund; stores and sellers have separate refund policies and timeframes.
Request refunds explicitly and keep documentation - if you do not ask, many providers will not refund automatically.
Comparative recap
Quick comparison
| Platform | How to cancel | Refund policy | Notes |
|---|---|---|---|
| Web / SIM (Video Store / VUclip - UAE) | SMS "C VS3" to 1111 (Etisalat); or email help@videostore-ae.com | 30-day full refund window; refunds processed in ~7 - 10 business days | Local carrier billing may apply; keep SMS/email proof of cancellation. |
| App Store / Google Play (Videostar app) | Cancel via Apple Subscriptions or Google Play Subscriptions; contact developer at support@videostarapp.com | Generally no refunds reported for the app; store refund policies apply | If unable to cancel or get a refund, consider contacting your payment provider or filing a dispute. |
Action focus
Identify where you were billed first (carrier vs app store) and cancel there; then request refunds per that seller’s policy.
Escalate to UAE consumer authorities if local protections are not honoured and you believe you were misled.
After cancelling
Confirm cancellation
- Wait for a written confirmation (SMS or email) and keep it as proof of cancellation.
- Check your next billing statement to ensure no new charges appear after the effective cancellation date.
If charges continue or no response
- Contact your bank or mobile carrier to block future charges and to inquire about dispute procedures.
- Use official support resources: Videostar official site videostarapp.com, Apple support (cancel subscriptions) Apple subscription help, Google Play support Google Play subscriptions.
- For UAE escalation, see consumer protection: u.ae - Consumer Protection.
Address
Company address
Frontier Design Group LLC
10 Benning Street, Suite 160, #213 West Lebanon, New Hampshire 03784-3404, United States
UAE contact and support
For UAE Video Store/VUclip service queries email: help@videostore-ae.com.
For Videostar app support email: support@videostarapp.com.
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FAQ
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Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
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